Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been overwhelmed by the results of my laser eye surgery. My eyesight is better than it ever was with contact lenses or glasses and I still can't believe that I can see as well as I can without the use of them. I am so happy that I finally decided to have the surgery and I wouldn't hesitate to recommend Optical Express.”

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Posted 12 years ago

“I had the procedure done and could see clearly the same evening. 3 Months on, and I have 20/10 vision, which means that I can see from 20 feet what the average person has to go to 10 feet to see. Can there be a better review than that?”

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Posted 12 years ago

“Fantastic service was able to see better 2 hours after the op and the opticians have always been extreamly infromative and friendly.”

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Posted 12 years ago

“Short, painfree procedure. Should have done it years ago. Excellent service from start to finish. Thank you Optical Express”

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Posted 12 years ago

“delighted i got it done”

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Posted 12 years ago

“It's amazing being able to see day to day things and not having to put those awkward contact lenses in each day. Lovin It!”

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Posted 12 years ago

“Luvin being able to see better”

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Posted 12 years ago

“i'M VERY HAPPY WITH MY LIFE NOW.”

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Posted 12 years ago

“This was my second surgery and the experience was a bit tougher than 1st time. Great after care though. I've been to my apppointments and any questions were answered fully. Vision has been improving with each day.”

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Posted 12 years ago

“I am very pleased with my surgery and wished that I had done it sooner. I think the staff are really helpful and caring and would recommend it to others. Thank you”

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Posted 12 years ago

“The day I had my eye surgery was almost normal! I was well prepared by the Cardiff branch staff and the surgery itself was over in minutes. I had some discomfort when the anaesthetic wore off but I would definitely recommend it to anyone!”

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Posted 12 years ago

“What a fantastic exprience I would do this all over again if I had to I just wished now I did this sooner, My life has changed so much all for the better.”

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Posted 12 years ago

“surgery was really good, customer service was very good.”

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Posted 12 years ago

“Very satisfied with the care i have received, staff very polite and helpful, day of surgery went better than expected and even happier with the results. Experience no discomfort, overall extremely happy, would definitely recommended the procedure to friends and family.”

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Posted 12 years ago

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Posted 12 years ago

“From my own personal experience with having laser surgery, the sight improvement has been great. I havent experienced any side reaction at all. The sight is as good as it has even been. It reinforces the theory that with right business and people, technology can better people's lives.”

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Posted 12 years ago

“this was most definitely teh best thing i have ever done. i can see clearly, dont have to worry about glasses or contact lenses. travel is brilliant as i never have to worry i forgot some contact lense solution or anything of the sort. i love that i can wake up, and just go on without anything extra needed to be able to see. i usually had trouble first thing in the morning finding my glasses if i forgot where i put the the previous night, that is over! i would do it again in a heartbeat!”

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Posted 12 years ago

“It was life changing - I only wish the surgery had been available for me years ago!”

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Posted 12 years ago

“The greatest thing I've ever done! What can I say, after having -1,75”

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Posted 12 years ago

“After the laser eye surgery i have noticed immediate results the next day in which i found really exciting! However, when i went back to work on that same week and later on i started experiencing blurrry vision on one eye. But luckily later on, after using frequent use of the Blink drops, my vision was back to normal again which was a satisfying experience. That was the only worry i have experienced from this surgery. Other than that was the annoying headaches that i had for almost everyday. Overall, i am happy with my vision now and im glad im not going to be wearing contact lenses ever again for my eye sight because it was a nightmare and at times felt completely uncomfortable.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews