Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still really enjoying being able to see so clearly without glasses or lenses. I had a slight concern but staff saw me straight away, explained everything and were really helpful and reassuring. Would recommend Optical Express.”

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Posted 12 years ago

“very satisfied from start to finish”

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Posted 12 years ago

“having only being 21 and deciding to undergo the procedure wasn't a difficult choice at all, as wearing glasses and lenses for most of my life was such a pest! i havn't looked back since, it really was money well spent and you realise how something so small such as a 10 minute procedure can impact your everyday life.”

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Posted 12 years ago

“i had laser eye surgery”

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Posted 12 years ago

“Even tho i still have a little bit of glare when driving at night, i would highly recomend surgery to everyone. i can see better now then i ever did wearing glasses!!!! its fantastic. the surgery, the aftercare etc. all good!”

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Posted 12 years ago

“It took alot of courage for me to go ahead and have eye laser. It is totally amazing and wish i had it done before now! theres nothing at all to worry about and its over and done with in seconds! i went home to sleep as recommended and it was crazy that i woke and could see! Although quite blurry i could see a difference. I would so recommended it! its life changing! If your thinking of it just do it!”

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Posted 12 years ago

“I am really pleased with my vision post laser surgery and have already recommended Optical Express to many people.”

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Posted 12 years ago

“this surgery impoved my eyes.”

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Posted 12 years ago

“great”

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Posted 12 years ago

“Very happy with the results as I can now see better than 20/20. I can do more physical and active things without worrying about my lenses falling out or having to take them out. Money well spent!”

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Posted 12 years ago

“I was seen earlier than my appointment time and my experience today has been informative and very helpful. Everyone was pleasant and made me feel comfortable.”

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Posted 12 years ago

“My eyesight is good now, the procedure was easy and pain free, optical express have done a good job.”

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Posted 12 years ago

“Since the age of 9 I've had to wear glasses, getting new lenses every six months. In the last few years I've not been able to wear contact lenses as much as I liked and I was limited to frames because of the strength of my prescription. Laser treatement became more and more appealing as I came across these difficulties with glasses and contact lenses. Having the treatement done was great - a little bit of discomfort afterwards for freedom of glasses and contact lenses has been well worth it. All the staff have been polite, friendly and supportive the whole way through. I can now see to put on make up, go swimming and don't have to worry about discomfort from contact lenses. It's the best thing I've done and like everyone else, I wish I'd done it sooner.”

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Posted 12 years ago

“My experience with Optical Express has been very good both on the day of the treatment and with all follow up appointments. I would recommend the laser eye treatment to friends as it has made a positive difference to my life.”

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Posted 12 years ago

“very well looked after, excellent quality of service, laser surgery has changed my life for the better, the aftercare from staff was very good and i would recommend anybody to get laser surgery with optical express!”

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Posted 12 years ago

“First time I heard about the Lasure eye surgery .Then thought of doing so.after doing,it feels good that i dont need any specs now.but sometimes due to dryness i feel a blur vision.well ,all the opticians have always looked forward to see my eyes feel better. ssatisfied with optical express.”

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Posted 12 years ago

“operation was fairly quick and eyesight improved a lot”

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Posted 12 years ago

“I would definitely recommend Optical Express to everyone as the care i received both before and after the surgery has been amazing. Staff are very nice, well trained and make you feel very comfortable as they explain what to expect at each stage. thank you thank you thank you!”

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Posted 12 years ago

“very good”

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Posted 12 years ago

“I am very happy with had been carried out and will recommend to friends.overall very happy ( so far so good)”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews