Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,220 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“friendly, helpful staff. No issues with waiting times. Great service. Highly recomended.”

Helpful Report

Posted 13 years ago

“i am so happy with my treatment. i feel so much more confident in myself. at home and especially at work. thank you so much for helping me to acchieve this”

Helpful Report

Posted 13 years ago

“I am finding my life much more enjoyable, not having to keep wearing glasses on my head for every thing I do. Shopping, answering mobile phone, texting, and in general observing things around me. I sometimes feel light readers help partiulartly when the light is poor or I have been on my computer at work all day.”

Helpful Report

Posted 13 years ago

“The laser surgery has made a great improvement to my quality of life. My only regret is that I did not have it done many years ago.”

Helpful Report

Posted 13 years ago

“i was nervous about my surgery but once it was over and done with i did have alot of pain for two days cos the contact lenses in my eyes but the other two days it was pain free, then day 4 i got my contact lense removed however my right eye was hurting alot and i rang up and came in and found out it hadn't healed properly, so they provided me with eye gel which took about a week to heal after that my eye sight improved really well. i am really happy with the outcome.”

Helpful Report

Posted 13 years ago

“All the staff I encountered throughout my visits to optical express were so friendly and professional! They all reassured me when the nerves were setting in and were at the end of the phone any time i needed them. The procedure was extremely successful and I am thrilled with the results!”

Helpful Report

Posted 13 years ago

“i was extremeley nervous about having the surgery carried out,but all the staff were,great and put me at ease. They have so far been good and explained things when i have returned for check ups. so far so good things are getting better.”

Helpful Report

Posted 13 years ago

“Having eye surgery is the best thing I have done and is definitely worth the money. It was a quick procedure with only slight discomfort immediately after the surgery. Within the first two hours the discomfort has almost completely disappeared. I now have perfect vision and I would recommend everyone to have this surgery, I just wish I'd done it sooner.”

Helpful Report

Posted 13 years ago

“huge improvement in vision all down to 2 great teams at lincoln and nottingham”

Helpful Report

Posted 13 years ago

“great experience not having to wear glasses or contactsand still have proper vision Life is GOOD....”

Helpful Report

Posted 13 years ago

“although a little nervous to start with was made completly reassured with excellent results and after care”

Helpful Report

Posted 13 years ago

“well looked after by all the staff and my surgeon”

Helpful Report

Posted 13 years ago

“Everyday activities now seem so normal without the use and bother of glasses or contact lenses. Should have had it done sooner...”

Helpful Report

Posted 13 years ago

“The staff are extremely friendly and are always on hand to ask advice and assistance. Chris is very friendly and thorough and has made this whole experience very enjoyable. I would recommend laser surgery to friends and family and tell them to come to Optical Express.”

Helpful Report

Posted 13 years ago

“very good experience and well worth the money”

Helpful Report

Posted 13 years ago

“always delivered, caring for ecah consultation. gave me medication and took time to answer questions”

Helpful Report

Posted 13 years ago

“Do not wait for technology to catch up, get it done it improves your quality of life by miles :)”

Helpful Report

Posted 13 years ago

“My vision has been poor since I was in my late teens. I've worn glasses for 25 years. Laser Surgery has given me freedom. I cannot describe the difference being able to see without glasses has made to my life. Its wonderful that my glasses are no longer the first thing I have to reach for in the morning. I can see!!”

Helpful Report

Posted 13 years ago

“Great to be able to ride my bike and walk in the rain without my glasses misting up or rained on!!”

Helpful Report

Posted 13 years ago

“My experience has been very good. I am very happy with they way staff have looked after me during my surgery and throughout my after care.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,220 reviews