Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant treatment. I would recommend it to anyone who doesn't want the bane of glasses/contacts anymore. It's uncomfortable for the first few days but well worth it for the results!”

Helpful Report

Posted 12 years ago

“I was really nervous about the procedure,but the anticipation was far worse than the surgery,i only had one eye lasered with the lasek surgery.for me i only wore one contact lense for the past 3 years as this enables me to see distance and near.after the surgery i would describe it as a mild discomfort,watery eye which was nothing and had worn off approx 7 hours later.the morning after i felt fine and went fora check up with optician where everyhing was fine.my vision is now better than it was with my contact lense in.i only wish i had the courage to do it years ago.i recomend anyone to have it done,im really impressed with the reults.”

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Posted 12 years ago

“Great experience and happy with the results”

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Posted 12 years ago

“A very efficient and friendly service from all concerned, I was very nervous to start, but throughout my experience i have always been reassured. The procedure itself was quick, pain free and with a better than expected result. I now have better than 20/20 vision, and am glasses and contact lens free!”

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Posted 12 years ago

“would recommend laser surgery to anyone thinking about having it done. excellant care from all the staff. dont be scared, come to the light, ????”

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Posted 12 years ago

“never realised what a problem glasses were in cold weather, steaming up every time i went inside or misting up in general. I supposed i just accepted it, as i no other choice. That has all changed now and i could not recomment surgery highly enough. The procedure and after care provided is second to none.”

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Posted 12 years ago

“from the consultant options nurses right the way through to the receptionist everybody was so helpful made me feel at ease explained every thing it was really good thanks”

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Posted 12 years ago

“Well i had my treatment a week ago on Friday 18th Jan 2013 and what a great decision i made. I now see better than 20:20 vision and was told that the day after on my check up. Back for the week check up tomorrow. I have blood shot eye still but there was no real pain. I had slight stinging when on my journy home from Bluewater as the anasthetic whore off. The procedure is so quick its over in minutes and i was told to leave and go home straight after the procedure. if you can afford it and want to change your life. GO 4 IT”

Helpful Report

Posted 12 years ago

“Every time when I look in the distance I am amazed and really happy to have overcome my dilemma and any concerns or trepidations about having the surgery. I strongly recommend everyone who is myopic with stigmatisms to go ahead and have the surgery. You will be very happy with the outcome. I have been told that my distance vision is apparently 2 levels better than 20/20 vision. I especially look forward to the summer when I go sailing again and do not have to wear prescription glasses.”

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Posted 12 years ago

“it was a good experience. my vision are much better than i experted, so now hassle of wearing glass or contact leneses. thanks you”

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Posted 12 years ago

“Really pleased with the result, if I'd known how easy and straightforward the procedure was going to be I would have done it years ago. I would say to anybody thinking about Laser eye surgery that you should get it done without hesitation.”

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Posted 12 years ago

“Way better than i expected, cannot fault any of the care of help that i have been given over the last couple months. Would definately recommend to everyone”

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Posted 12 years ago

“I am very satisfied with my laser treatment result. I feel happy and free without waering glasses and contact lenses.”

Helpful Report

Posted 12 years ago

“From beginning to end I have been very happy with Optical Express, the staff have all been very friendly and helpful. Everything was explained to me clearly so I knew exactly what to expect. Suregon and nurses were very friendly and helped to calm any nerves felt safe and in good hands. Will definitely recommend the treatment to friends and family! Thank you!”

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Posted 12 years ago

“It was best decision I have ever made, it's worth it any money!”

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Posted 12 years ago

“I am extremely happy with the care I have received from Optical Express in regards to my laser eye surgery. The results were almost instantaneous and have made a big difference to my life. I had no complications or problems throughout the surgery or within the month since and I would highly recommend the surgery to anyone thinking about getting it. The staff at Optical Express have been friendly and helpful from my initial consultation right through the opperation and through the after-care since. My overall expreince has been a positive one and I am very much enjoying my new eyesight.”

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Posted 12 years ago

“I have been extremely satisfied with my laser eye experience. Staff have been extremely helpful, before during and after my treatment and continue to be so. Laser eye has given my a quality of life, I never had before, particularly in relation to my shift work, and allowing me freedom to do and go wherever I want without having to consider my contact lenses. I would recommend Optical Express and laser eye surgery to my friends and family, without hesitation. The process was quick and painless, and I had no discomfort or issues post op. Very satisfied.”

Helpful Report

Posted 12 years ago

“My vision is better now than it ever was with contact lenses or glasses. I keep forgetting that I don't need to wear glasses anymore and it gives me a buzz every time I remember that I won't need them again.”

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Posted 12 years ago

“I had new lenses fitted and I am very pleased with the result. The service was of an excellent standard, the staff made me feel very comfortable. the surgery was completely painless, I would highly recommend this to anyone. It has made such a difference to my life not having to wear glasses anymore.”

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Posted 12 years ago

“I was not expecting to have the LASEK procedure I was prepared for the LASIK and I only found out on the day that I had to swap procedures. The days following the procedure were horrible, painful and slightly scary, I wish I had been better prepared for it. Having said that I do think it has been worth it and I am very happy with the care I received and the end result.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews