Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best thing I have ever decided to do, it truely has changed my life in more ways then I could possibly have imagined! I can not stop looking around me, at all the details of the world that I couldn't see before. It is truely like seeing the world in 3D! Awesome and I can't recommend it highly enough! Thank you Optical Express!”

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Posted 12 years ago

“Simply the best thing I've ever done - life changing!”

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Posted 12 years ago

“customer experance and surgery was excellent, from initial check up through to all following check ups, was nervous but made to feel at ease and all procudures fully explained.”

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Posted 12 years ago

“Highly recommend lasik treatment. It changed my life”

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Posted 12 years ago

“Having been sceptical but very excited to have lazer eye surgery it was the best decision and I am very satisfied with the results. Will recommend anyone that wants a change of life to have this done if you do not want to rely on those expensive eye tests and glasses every time.”

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Posted 12 years ago

“brilliant”

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Posted 12 years ago

“very good, no problems.”

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Posted 12 years ago

“I am extremely satisfied and have now been discharged and don't need to be reviewed fro a year. It is brillient not having to wear glasses or contact lenses. I would definitely recommend laser surgery.”

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Posted 12 years ago

“Laser has changed my life, I now have no problems with my eyes. Would recommend it to anyone”

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Posted 12 years ago

“Best early Xmas present I've ever had - being able to properly see the Xmas lights was spectacular.”

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Posted 12 years ago

“I was so scared of the surgery especially i hate needles but there is not needles or pain while surgery but a little pain after it for few hours. Next day i was able to do most of my work while wearing sunglasses. But the result after few day is worth having gone through those pain”

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Posted 12 years ago

“From the initial consultation the staff at Optical Express have been nothing but friendly, helpful and knowledgable and this has continued after surgery. The surgery was quick, and only mildly uncomfortable, and well worth it, as now not only am I free from the hassle of contact lenses and glasses but I have better than 20/20 vision. Like many, I wish I'd had it done sooner and I am recommending it to friends and family without hesitation!”

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Posted 12 years ago

“This was one of the best experiences of my life. I cant thank all the staff at optical express enough.”

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Posted 12 years ago

“i feel much better, free to move without glasses, no contact lenses driness, hitchy. i would recommend anyone to do a laser surgery at optical express - the surgery was really easy, successful. my life i smuch better now - freedom !!”

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Posted 12 years ago

“very satisfied. It has changed my life. I work in the catering industry. No more steaming up.”

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Posted 12 years ago

“For the very first visit the whole team were always professional. They gave me the facts and there was no hard sell. The treatment was painless and the aftercare wonderful. Within hours I noticed the difference in my vision and every day it got better, now I have better than 20/20 vision. Thanks very much Optical Express.”

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Posted 12 years ago

“My experience was straight forward. Surgery took minutes. I did not feel anything. No pain or discomfort. I was able to watch tv that night with no problems. I had almost 20/20 vision the following morning. I would strongly recommend laser eye surgery.”

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Posted 12 years ago

“Better than 20/20 vision within 24 hours. Excellent customer service. Have already been recommending to family and friends.”

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Posted 12 years ago

“I'm very happy with the results of my laser eye surgery, the initial operation was less painful than I had imagined and the healing process was a lot quicker than I expected. I've had a few issues with dry eyes but this is a small irritance easily rectified by using the drops provided. I would encourage anyone considering the surgery to go for it.”

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Posted 12 years ago

“Once the surgery has been performed is when the real work starts. Nick B in particular has been excellent throughout both my operations and the support and care he has shown has been nothing short of amazing. Excellent service from start to finish by him, he is a credit to the organisation.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews