Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you very much for your professional work ........ Definitely I will recommend it to family and friends .........”

Helpful Report

Posted 12 years ago

“Very pleased with everything from start to finish, very nervous to start with but very helpful staff and I wish I had done this years ago. It has changed my life and I would recommend anyone thinking of having this to go ahead.”

Helpful Report

Posted 12 years ago

“When I first thought about surgery I was a little apprehensive but the whole experience has been fantastic. The team at the Birmingham clinic have been great and now, four weeks down the line, not only have I lost the glasses but I have the best eyesight I have ever had. I would recommend laser treatment to anyone and it doesn't hurt one bit...... Honestly!”

Helpful Report

Posted 12 years ago

“excellant staff asistance, very helpful, will and have recommended it to family and friends, well worth the money.”

Helpful Report

Posted 12 years ago

“Friends had told me about some bad experiences they'd had with high street laser surgery but I couldn't have been happier with the quality of care or service provided. Why didn't I do this sooner?!”

Helpful Report

Posted 12 years ago

“I was wary about the success of the operation at the begining but I am very pleased with the results as I noticed a huge improvement within hours of having laser eye surgery. Would absolutely recommend this proceedure to anyone with eye sight difficulty.”

Helpful Report

Posted 12 years ago

“My quality of life has improved after surgery.I feel more independent now.My confidence has improved.Its a new world for me now.”

Helpful Report

Posted 12 years ago

“I was a bit scared and nervous the day of the surgery. Due to medical reasons, I was told by the doctor that I was borderline and they may not be able to do the surgery until he did further checks. I was pleased that he double check and carried out the extra checks for me. He was given the go ahead to perform the surgery. I was very nervous during the surgery. Luckily, it was quite quick. I followed the aftercare advise and so far I have been very satisfied with the results and how my eyes have healed. Today, my vision was a bit blurred and I called Optical Express. They quicky fit me in to check that nothing was wrong with my eyes. They have confirmed that my eyes were just a bit dry and should continue using the drops more frequently. They have booked another follow up appointment in 6 weeks.”

Helpful Report

Posted 12 years ago

“I found my experience with Optical Express to be a happy one, my vision is getting better by the week, and i'm very pleased with the outcome. I would recommend them to my friends.”

Helpful Report

Posted 12 years ago

“very happy with my new vesion”

Helpful Report

Posted 12 years ago

“I had lasik eye surgery and now no longer have to wear corrective lenses or glasses. The procedure was a little uncomfortable and the first week was a little trying but that was the be expected and at this point (1 month later) I can say I regret nothing. My vision is clearer than when I used to wear glasses and my eyes are pretty much back to normal. Basically... I'm happy with my experience”

Helpful Report

Posted 12 years ago

“I would and have definietly recommend Optical Express to other family and friends, i have been very happy with the overall aftercare post surgey and i would definitly be sending more patients your way!”

Helpful Report

Posted 12 years ago

“I could tell that things were going well from the second I stood up from the laser surgery. My eyesight (although a little hazy and light sensitive) was already very very good! I had expected a lot of healing to be necessary before I saw the improvements. By the time I did my 24-hour checkup, I was reading the bottom lines on the eye charts! Today, at my 1 month checkup - I've got 2 lines better than 20/20 vision (20/10)! 1 bit of advice... always get someone to drive you home from the surgery. I got the train home from London, and the light sensitivity and tears made it an uncomfortable journey (sitting in a car with your eyes closed would be much better)... but after just a few hours nap, my eyes were generally quite comfortable. After 2 days, they were completely comfortable. and after a month, they're almost fully healed.”

Helpful Report

Posted 12 years ago

“Best decision i have made. absolutely priceless. has changed my life forever!”

Helpful Report

Posted 12 years ago

“Apart from some slight discomfort on the evening of the surgery it has been both pain and hassle free and I now have great vision that has made a huge difference to my everyday life. I have had a great experience at the store and with all of the staff I have encountered. I'm very glad that I had the surgery done.”

Helpful Report

Posted 12 years ago

“i had lazer eye surgery 2 years ago this month and i have never looked back. It has changed my life so much for the better. Beforehand i got to the stage i was dependent on my glasses for everything and still have difficulty reading small print (telephone directory etc) I no longer need glasses at all which is absolutely amazing. The professional attitude from all Optical Express staff has been fantastic and i never had any worries with regards approaching them for advice etc. Thank you for a great experience. Ann (Bangor)”

Helpful Report

Posted 12 years ago

“Glad I did it, my vision is better than 20:20 but do have to wear reading glasses more”

Helpful Report

Posted 12 years ago

“After having measles badly at five I was very short sighted. I had the standard NHS pink glasses with curly ear bits and really hated them, refusing to wear them. When old enough I had contact lens which were OK for many years but then about two years ago I kept getting eye infections and soreness which resulted in having to attend the eye hospital. I was forced into wearing the hated glasses again. I went to find out about having laser surgery nearly a year ago and haven't looked back. The staff at Optical Express have been very caring, helpful and informative. they have been extremely thorough in their care. It is great to no longer have to depend on glasses/contact lens. I have not had any trouble with eye infections since the treatment either.”

Helpful Report

Posted 12 years ago

“I never liked how i looked with glasses, i was teased at school and i lost all of my self-esteem. i knew that i could go 2 ways, i could have contact lenses or lazer eye surgery. i put off the surgery as i was scared and i thought i couldnt afford it. i was wrong. when i had the surgery it was painless, quick and i was made comfortable throughout the whole process. it was also affordable as i had it on finance which made it so much easier for me to have the surgery done as soon as i could. i am glad i had it done and i do not regret any part of it.”

Helpful Report

Posted 12 years ago

“After care consultation is excellent they really take the time to explain things, and dont discharge you until all is well. very happy with treatment”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews