Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the level of care and attention”

Helpful Report

Posted 12 years ago

“re correction treatment has worked and everything seems great able to play football wiht ease now and general vision is better even when i had glasses”

Helpful Report

Posted 12 years ago

“I had Laser eye surgery undertaken at the Meadowhall branch after having my consultaion at the Leeds Branch. I must let everybody know how delighted I am after & during the surgery, from the 1st steps of the consultation to the surgery everyone was very professional & very informative. It's without doubt the best decision Ive made, the after care was great too, surplying the eyes drops required & extra drops as I was going away to Egypt so to keep the eyes moist. Thank you to all the staff at the leeds Branch & the surgeons at the Meadowhall who made it a great success, I will recomend it to all my friends & anybody who may have a few doubts.”

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Posted 12 years ago

“Being pretty much blind one day, to a week later having better than 20/20 vision was amazing. after care with optical express was excellent.”

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Posted 12 years ago

“While I was a little worreid at first about the procedure, the staff at Optical Express did an amazing job of talking me through every detail of the surgery and every option available to me. The surgery was quick and easy with no drawbacks and I couldnt be happier with the results.”

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Posted 12 years ago

“The night before the surgery I was very apprehensive, but on the day of surgery this was soon calmed down upon meeting my surgeon and his team, they relaxed me and talked me through the entire procedure. During the surgery I felt no pain and was very pleased with the way that went. The aftercare provided by Optical Express has been great and anything I have asked for has never been a problem, a truely great experinence. Thank you”

Helpful Report

Posted 12 years ago

“Well worth the discomfort of the first 3 days post op (LASEK). Although my right eye seemed to lag behing my left in terms of recovery, 2 weeks later I have better than 20-20 in both eyes and it is set to improve, apparently. Although I find reading from a computer screen slightly "milky" still, it is now improving every day. Thanks a lot Optical Express, I am a very happy customer.and after 30 years of wearing contact lenses, I am enjoying the visual freedom very much.”

Helpful Report

Posted 12 years ago

“It has been a great success, life changing.”

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Posted 12 years ago

“Extremely well looked after throughout the whole process, from the initial consultation explaining any risks and demonstrating the level of vision that could be achieved, even fitted a lens to one of my eyes to provide an idea of just how good my vision could be, very pleased with the final result”

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Posted 12 years ago

“Having the laser eyse surgery has improved my quality of life, no longer am i walking into doors, waving at people i dont know and spilling coffee on the worktops. I was scared to think about having laser eye surgery but the staff at Ipswich were fantastic at putting my mind at rest. It was painless and wish i had done this years ago.”

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Posted 12 years ago

“after debating for a number of years its the best thing ive ever done and its only been 4 weeks so far.”

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Posted 12 years ago

“Staff were very helpful, knowledgable and reasurring. After care has been fine too.”

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Posted 12 years ago

“The staff in this branch are extremely friendly and helpful. I am happy with the service I have experienced here”

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Posted 12 years ago

“Since I had my laser surgery, my life changed completely. I am another person, more confident and confortable. I had my vision problem since I was a child, so it was really important for me. It is really pleasant because I have not to wear glasses or contact lenses when I wake up. My vision is so clear and I am very happy,”

Helpful Report

Posted 12 years ago

“It was very good, withtout pain. Now i am happy without glasses ant contact lenses. My vision is very goot. I am satisfie.”

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Posted 12 years ago

“Having no glasses has given me and my husband who had glasses on all the time a new world with our children. We can play fight and not worry about our kids knocking the glasses off, when we go skiing no perscription googles or expensive percription sungalsses!! We can both go into any shop and buy sunglasses off the shelf - how easy our world is now!!! We can swim with our kids and see what we are doing, go on roller coasters with no worries, best thing we have both done and eleive me for my husband who is a complete wimp to have both his eyes lasered at the same time - is a miricale in itself!! Thank you to all that have helped us feel free from glasses - wonderful technology!! Recommend to everyone!!! Free your self from those glass windows that seperate you from such a carefree world!!”

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Posted 12 years ago

“after surgery my vision has very good now i can say this it is fresh eye sight”

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Posted 12 years ago

“My laser eye surgery has completely changed the way I live my life. It has enhanced my abililty to perform on stage as a singer and has made my day to day life easier. I can read the shampoo in the shower - little things really are magic.”

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Posted 12 years ago

“I origianally just wanted to get information about surgery but before i knew i was paying for it! I highly recommend anyone to get this done as my life has improved tenfold. The staff and everyone about optical express are lovely and so friendly. Thank you!”

Helpful Report

Posted 12 years ago

“Optical Express staff were competant and re-assuring at all times. All details, reamafications and possible down sides were clearly explained before and after sugery. I would and already have recommended both laser eye surgary and laser eye surgary at Optical express in Bluewater to friends and family and will continue to do so. Very impressed!”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews