Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my surgery at lakeside in essex and it was the best thing i ever did. My prescription was -2.50 in both eyes and i had a astigmatism in my right eye. I had been wearing glasses and contact lenses since i was 18 years of age and im now 47.I decided to have the laser eye surgery when one of my contact lenses caused a ulcer in my left eye which could have made me go blind. I read a few reviews and spoke to people i new who also had the surgery and decided to give it a go. I contacted Optical Express about a consultation and they were very helpful to me. I had the consultation where i was advised of the types of surgery available and the prices. I opted for the wavefront lasek sugery on both my eyes. I was given a information pack which gave me loads of help and advice which included taking a pair of sunglasses with me to wear after my surgery to protect my eyes from the light. The day of my surgery came and i was very nervous but also excited at the thought of what my eyesight would be like after the surgery. The nurse at the front desk was very helpfull and all the other staff were very friendly. The surgery itself took no more then 10 minutes and was painless. After the surgery my eyes did sting for a while but i was given 2 types of eyedrops to use which helped me for the next few weeks. I noticed my eyesight was alot better straight after the surgery and when i went for my checkups i was told my eyesight was better then 20/20 vision.”

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Posted 11 years ago

“I was really impressed with the treatment I received from Optical Express, amazed how quickly i recovered .. also the after care I received was brilliant, I have since recommend this to my husband, who shortly has his treatment”

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Posted 12 years ago

“having wore glasses for the 20 years the experiance of finally being able to see unassisted is beyond words or compare”

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Posted 12 years ago

“Since having Laser Vision Correction by Optical Express, I can enjoy active sports far more by taking advantage of all five senses. My vision is fantastic and after 30 years of wearing glasses, I couldn't be more delighted.”

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Posted 12 years ago

“very quick and quick recovery very very satisfied with the out come of my vision better than 20/20 so cant get better than that,staff was fantastic thankyou”

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Posted 12 years ago

“overall my eyes are vastly improved for distance.”

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Posted 12 years ago

“very very happy and not having to wear any more glasses”

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Posted 12 years ago

“From start to finishe Optical Express have been nothing but professional, staff are great and have looked after me very well.”

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Posted 12 years ago

“I had laser eye surgery last January. Im satisfied of the result. Thank you very much”

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Posted 12 years ago

“After my son Graeme had laser eye with Optical Express 4 years ago he has been telling me to consider doing the same. I have finally took the plunge and went ahead on 8th January 13, I now wish I had done it sooner. It is a quick and painless procedure. I am very satisfied with my results. I am 55 years old, no more contacts, no more varifocals, just reading glasses for close work. Rose McLaughlin”

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Posted 12 years ago

“I was born the same month Optical Express was. 21 years later they have finally rid me of glasses and lenses. Well worth the wait!!! Thank you Optical Express....”

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Posted 12 years ago

“fantastic service with great results”

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Posted 12 years ago

“Bristol Cabot was a great place to have the surgery done; friendly staff and the facilities were good. They talked me through everything that was going to happen and made sure I was completely informed prior to having the surgery done.”

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Posted 12 years ago

“Sceptical to begin with, the surgery has been a massive improvement on quality of life and I'm sure this will only get better as I find there are more things I can do now more easily. Very satisfied and would certainly recommend to family and friends.”

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Posted 12 years ago

“Everything from consultation, to aftercare has been superb. No issues of discomfort, only minor dryness in the first couple of weeks but was expected. The best thing I have done, only wish I had done it sooner!”

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Posted 12 years ago

“I was very nervous about getting the surgery done, its my eyes you only have two! But the excperience has changed my life: no more contacts or glasses! The surgery was painless with a little discomfourt afterwards, I was back to work straight away and I have perfect vision. The support, care and help from the staff was great; with regular follow up checks to make sure everything is healing well I would recommend to anyone: it will change your life!!!”

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Posted 12 years ago

“Wake up every day, having fantastic eyesight, not having to search for glasses, worry about losing them or indeed clean glasses. Vision is fantastic and would have no hesitation in going back. Big thanks to the surgeon, and staff during the surgery and of course, those in Kirkcaldy who are excellent. Still can't believe I got so worked up about the surgery, when in fact it was very straightforward and pain free - well until I got home!”

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Posted 12 years ago

“i would recommend laser treatment to anybody,no more glasses yeha”

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Posted 12 years ago

“I have just had my one year anniversary of having my laser eye surgery and life is great. After years of wearing glasses and contact lenses and swithering over the surgery I can't believe I didn't do it sooner. My vision is perfect and holidays no longer consist of bags of lotions and potions just for my contacts, I travel much lighter and enjoy the freedom I now feel.”

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Posted 12 years ago

“i was unsure about laser eye before my consiltaion. after that i book for the proceedure due to the knowleage and helpfulness of the staff. 5 weeks later i had the laser eye and my life changed, i feel more confident at work and in life and it was the small things i noticed most like when it rained, and my vision is better than before the laser eye. Every after care visit has been great and the service is very high. over all i would say optical express has offered me great service, great resaults and a good price. thank you”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews