Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although i ma in the early stages after surgery i know this will be a success”

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Posted 12 years ago

“I can't believe just how well”

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Posted 12 years ago

“Lifechanging experience. Thoroughly recomend it”

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Posted 12 years ago

“30 years in the waiting, 30 minutes later 20:20 vision”

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Posted 12 years ago

“From the first time I walked into the clinic the staff were very welcoming, friendly and helpful. Every stage of treatment has been explained fully and I have been put at ease about any questions I have asked. I would happily recommend Optical Express to any of my friends or family and just wish I had come in years sooner.”

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Posted 12 years ago

“When I went to have my eyes sorted out I was so worried but the staff at Bristol where so nice and sat with me and told me all about the op, and when I went back the next week I knew what was going to happen I was a very happy lady. This was the best thing a have brought in my whole life everyone should go and have the op. NO MORE GLASSES IN MY LIFE what could be better I say. My experience is 5 stars”

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Posted 12 years ago

“Having had my lens replacement in June and July of 2012 I can only say that my eyesight is now perfect and wish that I had this procedure done long ago. I have now got rid of my distance, computer and reading glasses all in one go. Definitely recommend getting this done as this is now the eyesight I will have for the rest of my life.”

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Posted 11 years ago

“I had Lasek surgery, this had a longer recovery time than the other Lasik. After the surgery my eyes were sore and sensitive to light for a day or so. However the drops that I was given provided sufficient relief from this, over the course of the next week I noticed my eyesight getting better and better each day. Now 4 weeks after the surgery my vision is almost perfect and so much better than when I had to wear contact lenses. I am happy with the end results of my surgery.”

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Posted 11 years ago

“Was immediately blown away by the results when I woke up 6 hours after surgery, the sharpness of vision was immaculate. Still have some halo effect I hope will diminish over time, much preferable to contact lenses and glasses comfort wise.”

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Posted 11 years ago

“I am very pleased with my new lens and would recommend this to anyone who wishes to be free of glass”

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Posted 11 years ago

“I would reccomend anyone to have this operation, it has changed my life to the extent of not having to change glasses costantly at work and at home, the only time I may have to wear glasses is to do very close work. I would not go back to the way things were, even though I still get the glare at night.”

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Posted 11 years ago

“This is the best decision I have made, I still cannot believe I can see normally wiithout the aid of glasses of any type. The operation was quick and painless, Dr David Teenan was very professional and took the time to speak to me prior to each eye operation and put me at ease. Everyone at the clinic was so friendly, patient and supportive especially as I was extremely nervous. The aftercare is excellent, at all the Optical Express shops. I would have no hesitation to recommend this operation to anyone who wears glasses. I would like to say a big thank you to David Teenan, Derrick in Edinburgh, Jennifer from Kirkcaldy and all the staff involved in my care”

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Posted 11 years ago

“Brilliant the best thing i have done and would recommend to anyone to have it done. I was apprehensive to start but the staff were helpful and reassuring all the way through treatment and aftercare”

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Posted 11 years ago

“I would really recommend Optical Express to anybody that is hoping to get laser eye surgery done. I was made comfortable from the moment I thought about getting it done. The staff, in store and over the phone, were very helpful. Even when I panicked over silly things they would reassure me and would book in an appointment to ensure that everything was OK and there was nothing to worry about. I felt I was in very safe hands and today I can say that I am truly glad that I have had the laser eye surgery done and moreover I am glad that I chose Optical Express to get it done through.”

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Posted 11 years ago

“Extremely satisfied with the results. Never thought it would be as good as it is. Definitely thankful that I did it.”

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Posted 11 years ago

“Since having my surgery my eyes have improved incredibly, i would recommend vision correction surgery to anyone”

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Posted 11 years ago

“All the staff from the receptionist through to the surgeon were first class. All appeared to relish their roles and this created an atmosphere of total duty to care. I have never experienced such attention to organization and professionalism.”

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Posted 11 years ago

“Kant was right in this sense: the external world is shaped by categories of the mind, and the human abiltiy is made possible through the eyes which transmit the experience of objects into the brain. Since the surgery, colours have become richer and deeper, and the absence of that daily ritual requiring either contact implantation or glasses cleaning is a time of the past! Current technology is remarkable. Your vision is in safe hands with Optical Express. Many thanks!”

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Posted 11 years ago

“my life has changed, i would like to thank all staff who are working today”

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Posted 11 years ago

“I received my laser eye surgery in March 2007 and my eye sight is still perfect. Still think it's amazing not having to wear contact lenses anymore and not had an eye infection since getting it done. It was a bit daunting deciding whether or not to go for it, but I don't regret it one bit and would definately recommend it.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,218 reviews