Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My vision is excellent - I can read drive and do my stuff without glasses - worth all the expense.”

Helpful Report

Posted 12 years ago

“The medical side of my association with Optical Express was adminstered very professionally. I felt that great effort was made to make me comfortable throughout the screening and operating process. The call centre staff where always polite and helpful without being patronising. I would do this again..”

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Posted 12 years ago

“Would and have recommended friends to have laser eye surgery.”

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Posted 12 years ago

“My exsperiance has been amazing, My vision is amazing and its one of the best things i have spent my money on. Staff have been excellent. Definatley recommend to anyone.”

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Posted 12 years ago

“Since day 1 the staff at Optical Express have been very helpful and friendly. They have reasuured me and answered all my questions. Hearing about their own personnal experiences of having laser eye surgery really put my mind at ease. The whole experience has been amazing and I would recommend them and the experience to all my glass wearing friends!”

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Posted 12 years ago

“Overall experience was very good and I was treated very well throughout the procedure and I am impressed by the follow up care.”

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Posted 12 years ago

“overall good expwerience”

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Posted 12 years ago

“I have had such a fantastic experience with Opitical Express, staff have all been so friendly. Laser surgeon was so lovely and really put all my worries at easy. Surgery was so easy, professional and pain free. Fantastic service all round. Would highly reccommend to anyone considering laser eye surgery, it really does change your life! I feel myself describing the experience as amazing all the time!”

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Posted 12 years ago

“Very happy with treatment, have recommended lazer to several people since having it done myself. Thank you to everyone involved in my consultations, treatments and followups.”

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Posted 12 years ago

“Optical Express have looked after me since my laser surgery, it feels funny having good eyesight now but i'm very happy with it.”

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Posted 12 years ago

“after I had my eyes done I felt like a whole different person. I am 100% happy that I went ahead and did the laser eye surgery, and if I had to do it again I definatley would. It is completely worth the money and optical express are very helpfull before the surgery and give great aftercare aswell.”

Helpful Report

Posted 12 years ago

“So nice to be see clearly whilst in shower or bath, previously I would not have been able to see across the room without glasses and it is still a pleasant surprise to be able to see the pattern on curtains without having to put glasses on. I was prepared for the gritty and sore feelings in my eyes for the first couple of days and so I "just put up with it" knowing that it would soon be better and it has been absolutely worth it. Any discomfort is only quite mild (not as bad as dental work).”

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Posted 12 years ago

“i am feeling very good after my laser treatment. it is so good to do so.it's worthable.thanks to optical express.”

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Posted 12 years ago

“very satisfied with the experience. Surgery was quick and relatively pain free. Results are briliant!!”

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Posted 12 years ago

“Well, lost for words, such a small operation and results are so high. A better quality of life. IO do feel there should be more awarness about this surgery so people can make descions earlier on in their lifes. Overall I am extremely happy.”

Helpful Report

Posted 12 years ago

“I have been very impressed with the service that I have received throughout the process. Excellent staff who have been great advocates of your company. The level of service has been fantastic. The surgery was straightforward and painless. I would recommend any getting laser eye surgery from optical express. Thank you”

Helpful Report

Posted 12 years ago

“Discomfort of dry eyes is a small price to pay for the transformation in having long distance vision I last had when I was 8 years old. It is like being in a steam room for 40 yeras and finally someone opens a window. I could not bear the thought of having to have varifocals and so pleased I was able to have laser surgery.The aftercare has been excellent and all follow-up medication has been provided at no extra charge. Staff have always been polite,professional,understanding”

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Posted 12 years ago

“Very welcoming and to the point!”

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Posted 12 years ago

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Posted 12 years ago

“The operation was so much easier than I expected and there was no pain at all. Recovery has been very quick and I am now able to do everything I was doing before only much more effectively.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews