Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was getting extremely fed up with my contact lenses, they where always irritable and my eyes kept on drying up whilst using my laptop and I didn't really feel comfortable wearing my glasses. I booked an appointment at Optical Express in Cardiff and within a week I had an appointment and was told I was suitable for the laser eye surgery. I was over the moon and didn't hesitate to book the procedure straight away. I woke up on the day of my surgery feeling anxious, however from the moment I arrived at Optical Express I was immediately put at ease. The team was very friendly, professional and the surgery was painless. I had LASIK Wavefront and I'm delighted with the results. It has boosted my confidence and I've never been happier with my appearance. Thank you Optical Express”

Helpful Report

Posted 12 years ago

“Have been very happy with the outcome of the sugary and with the after care which has been supplied by the staff. have always been seen on time and have been delt with a very profesional attude by all the staff and shown curtisy at all times. Would recomend the procedure to family and friends,”

Helpful Report

Posted 12 years ago

“The whole process was very professional and extremely positive, The outcome is mavelous resulting in no glasses and very good eyesight.”

Helpful Report

Posted 12 years ago

“Wanted Lasik but had to have Lasek due to thin cornea's. The differences were explained to me. It really wasn't plesant for those first 4 days. I wouldn't recommend EK to others unless they were totally okay with the recovery period and the uncomfortable experience. My vision is getting better by the day and it has been worth it for me. I put a hat over my face and goggles for 3 days to really rest my eyes and this really seems to have helped. Boring though... I would recommend getting a digital radio and mp3 player that you can operate blind.”

Helpful Report

Posted 12 years ago

“everything was as explained and more”

Helpful Report

Posted 12 years ago

“I Had Intralase Lasik Eye surgery on Friday 15th Feb 13 and I would reccomend it to anyone. The only negative I can give on the whole experience is the waiting around, prepare to spend the most part of the day there which i think if this was explained beforehand would prevent a high level of anxiety and nerves. Apart from that all the staff are very friendly and professional and make you feel at ease. My Surgen Dr M Patel was amazing talking me through the procedue as it was being done making me feel more relaxed. The surgery takes between 10-15 minutes total for both eyes and as soon as i opened my eyes I could see. It was slightly cloudy for the first few hours but the next day when I woke up my vision was clear and i could see more than what i could with glasses on. I have had no discomfort or pain and am truly happy with the whole experiance.”

Helpful Report

Posted 12 years ago

“I was scared to have a surgery because some people told that it is dangerous. But i was surprised that the treatment took only 10 minutes and it wasn't painful at all! The next morning i already could see better than with my glasses before surgery! Now i can enjoy my life without feeling discomfort from contact lenses or glasses.I think it is the best thing i have ever done in my life and i would recommend it to everyone! Thanks to "Opticial Express" for changing my life.”

Helpful Report

Posted 12 years ago

“The surgery was explained well from the outset. The staff at optical express were very understanding, as I was quite apprehensive on the day of the surgery. They immediately put me at ease and explained the procedure. The surgery itself was painless and quick (less than twenty minutes). The follow up appointments were equally thorough. I would recommend optical express to anyone.”

Helpful Report

Posted 12 years ago

“I love not wearing glasses or contacts. I'm glad I didn't let the fear of surgey stop me from getting it done. My friend also had a great experience i'm glad I didn't”

Helpful Report

Posted 12 years ago

“when people say "i should of done this sooner" ... believe them.”

Helpful Report

Posted 12 years ago

“It was a great experience. All the staff were informative and reassuring. The procedure was explained well, and the results were fantastic. The after care appointments confirmed that it was a worthwhile procedure.”

Helpful Report

Posted 12 years ago

“Wonderful to be without glasses for the first time in 39 years, wish I had done it sooner!!!”

Helpful Report

Posted 12 years ago

“I was very apprehensive about having the surgery and my husband was the person who made the enquiries for both of us. To be honest I tried not to think about it before the operation and proably only went through because I didn't ant to be wearing glasses if my husband wasn't. The staff in the Belfast shop have been fantastic and the staff in the hospital couldn't have been nicer - very helpful and informative. If I had one criticism it would be that in the period coming up to the operation we were not contacted and my husband had to do a lot of ringing to find out if we were having the surgery on the day we had initially agreed. Saying that a massive thank you I still cannot believe that I can see better now that I did when I was 30!!”

Helpful Report

Posted 12 years ago

“I am happy with my overall vision and with my treatment at optical express and am I glad that I opted for eye laser surgery at Optical express. I would certainly recomend them to family and friends.”

Helpful Report

Posted 12 years ago

“i was so exited , how quick i was able to get my vision back , fantastick , like i would born again , its so cool to see things so clear , and comfortable , incredible expirience , 100% happy”

Helpful Report

Posted 12 years ago

“after some discomfort i could see the tv very clear the first time i opened my eyes after the operation would like to a big thank you”

Helpful Report

Posted 12 years ago

“after first having the laser treatment, the initial discomfort was long lasting (5hours or so) and it did not help that i could not sleep. However i knew that it would be worth it. Following this time, the results were seen straight away and vision only became better as the days went on. vision at the moment is more than satisfcatory, with only small halo problems around lights at night, but hopefully that will subside over the next few weeks.”

Helpful Report

Posted 12 years ago

“This is my 5th month after my intra-lase laser surgery of my both eyes, I am 38 and I started wearing my glass when I was 18 yrs old and my eyes went through 0.5 (-) to 6.0 (-) changes in eye power and I could hardly see without my glass. As I am serving member of HM Forces, it was very difficult for me to conduct my job with glasses and contact lenses. I thought about having Surgery on 2006/07 but I didn't have confidence to go for it although I had free consultation and knew my eyes were good for surgery. Now I have done it and took only few minutes (30 sec each eye) and it was pain free. I had gone through few blurry view for a week and second week was nice and clear. I had to use some drops until few week to moisten my eyes but later on it was normal and I was already enjoying my glass and lens free life. On my three monthly check, my eyes were already better than 20/20 and now I am happy with my eyes and both day and night vision have improved and still improving. I am waiting for my final (annual) appointment to hear my final result. Staffs n surgeon are very caring and professional and i would like to take this opportunity thank to them for my new eyes!”

Helpful Report

Posted 12 years ago

“I can honestly say that this is amazing. I cant believe how fantastic it works and wiht no pain. Don't get me wrong there is a little discomfort whilst surgery is happening, but as soon as I walked out of the surgery room there was no pain or discomfort. Why the anaesthetic is still in your eyes they feel very tired so make sure you get a lift to and from the clinic. Would highly recommend the Liverpool One Clinic both for consultation, surgery and after care. Staff very helpful and friendly. Cant rate it enough!”

Helpful Report

Posted 12 years ago

“having worn glasses from an early age i didnt think it was possible to enjoy life without them.the experience of not being dependant on them is the best feeeling ever”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews