Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The after care process is very good, easy to do and very quick. The only drawback is the appointment diary only covers 4 weeks and as my next appointment is due in May I will have to phone up to book an appointment.”

Helpful Report

Posted 12 years ago

“Was very nervous about having the procedure carried out, although had been thinking about it for some time. A bit more expensive than I thought it may be, but money well spent. Lovely not to have to wear glasses or contact lenses again. Apart from a bit of discomfort in the early stages, there is constant improvement. Apart from a bit of dryness I am well satisfied with the outcome.”

Helpful Report

Posted 12 years ago

“I was concerned about the operation especially on my eyes. Shouldn't have worried Optical Express have taken very good care of me. Their aftercare is very good. I am very pleased with the result, should have had it done years ago! I used to carry around two pairs of glasses one for reading and one pair for distance. I have not put on a pair of glasses since the operation was carried out in November. I can now enjoy my golf and drive without using glasses! I would reccommend this groundbreaking treatment to anyone, don't delay!”

Helpful Report

Posted 12 years ago

“Having wore glasses for both reading and long distance for 25 years it is amazing now to be able carry our most daily duties without a pair of glasses being needed. I purely wear glasses for close up work which I was made aware of during my initial consultation.However if with wearing them for short periods I woudl strongly recommend to anyone thinking of having the treatment. The treatment itself on the day was painless and over within minutes. I had discomfort until the following morning but more than worth it in the long run.”

Helpful Report

Posted 12 years ago

“Although I found my eyes uncomfortable after surgery and suffered with blurry vision for a few weeks. The long term affects are worth it all. Amazing to be glasses and lense free after 25 years.”

Helpful Report

Posted 12 years ago

“The whole process has been easy from start to finish. All staff were professional and friendly and all questions were answered. The result has made a huge difference to my life especially with my participation in sports.”

Helpful Report

Posted 12 years ago

“Everything has been great from start to finish. Have felt totally at ease and everyone I have been in contact with have been nothing but polite and professional. I would recommend this clinic to family and friends.”

Helpful Report

Posted 12 years ago

“I found it a little daunting having the surgery but was well looked after before, during and after the treatment by all at optical express and am delighted with the results”

Helpful Report

Posted 12 years ago

“i am very pleased with my whole experience with Optical Express, I went in after years of deliberation and they put me at ease, my surgery was perfect and my vision has gone from almost being unable to see to being able to function day to day without the use of glasses on a general basis....”

Helpful Report

Posted 12 years ago

“I was very happy with my overall experinece from the first consultation to after care. The staff were all extremly helpful and made me feel very relaxed about the procedure. I would reccommed it to freinds and family and the only thing I can say is I don't know why I didn't do it earlier! Thank you Optical Express!”

Helpful Report

Posted 12 years ago

“The procedure was much easier than I expected. I would recommend it to anyone.”

Helpful Report

Posted 12 years ago

“From start to finish my experience of Optical Express and its staff has been nothing but pleasant. Staff are courteous and proffessional. They are able to answer questions about appointments and treatments and I have been happy to recommend the company to mt friends”

Helpful Report

Posted 12 years ago

“After wearing glasses for 23 years, It was time for a change. The best thing I have done regardless of the expense. Thank you to all staff at Optical express who went through each stage and process. I would recommend to others”

Helpful Report

Posted 12 years ago

“I feel much more confident now without my glasses. I am also able to participate in other activties that would have been difficult to participate in before such as swimming. Feels amazing being able to see in the showers. Love it!”

Helpful Report

Posted 12 years ago

“brilliant service and outstanding results. the best thing i have ever done.”

Helpful Report

Posted 12 years ago

“More than I ever dreamed of, amazing ,great to be glasses free!”

Helpful Report

Posted 12 years ago

“was made to feel relaxed as soon as i walked through the door. staff very friendly and put me at ease especially as i did not know what to expect. the whole experience has been fantastic from start to finish and i have been raving about it to all my friends. they are sick of listening to me now. thank you to all at optical express.”

Helpful Report

Posted 12 years ago

“I have been very satisfied with the level of service from the day of the first consultation up to the after care. Overall my improved vision has changed my life.”

Helpful Report

Posted 12 years ago

“This experience has changed my life completely. Even though I had to have corrective surgery I still would do this again and reccommend it to everyone.”

Helpful Report

Posted 12 years ago

“Cannot imagine life with glasses now!. So relieved that the process worked and was successful. Very pleased with the professional manner in which i was dealt with. Very experienced staff during the initiall assessment and then during the operation, the support staff were very supportive. The experience of the gentleman after the operation was fantastic and very thorough. Over the moon and will highly recommend this process to anyone else.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews