Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic experience, especially the surgery. I was astonished of how quickly and painless the operation was. I was greeted by very professional and friendly staff. The best value for money i have ever spent.”

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Posted 12 years ago

“i needed to wear glasses for driving, and generally my eyesight was okay, but after deciding that i wanted to have treatment, i am very happy with the end results. i feel more my eyesight is much better, and allows me the freedom of not wearing glasses, and my general vision has improved greatly.”

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Posted 12 years ago

“excellent service throughout would not hesitate to recommend”

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Posted 12 years ago

“Achieved aim and snorkelled on holiday able to participate and see everything thanks to having the laser surgery.”

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Posted 12 years ago

“I'm very happy I had the surgery and with Optical Express it was a good decision, life is better in High Definition.”

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Posted 12 years ago

“MUCH BETTER THAN MY EXPECATIONS, VISION IS THE BEST ITS EVER BEEN, IVE RECCOMMENDED OPTICAL EXPRESS TO ALL MY FRIENDS AND FAMILY AND WOULD DEFINATELY DO IT ALL AGAIN IF I HAD TO. CANT BELIEVE I DIDNT DO IT BEFORE!!”

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Posted 12 years ago

“Although my eyes ight tis not as perfect as it was with glasses the freedom that comes with not having to wear glasses is fantastic.”

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Posted 12 years ago

“Staff were very friendly and professional.”

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Posted 12 years ago

“Very well explained by professional people”

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Posted 12 years ago

“Day of surgery was not explained sufficiently, treatment was very painful although 3/4 hours and subsequently was as described”

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Posted 12 years ago

“Overall my experience was brilliant from start to finish!”

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Posted 12 years ago

“it was a simple process for a life changing decision”

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Posted 12 years ago

“Since having surgery I can see better than I ever could before. I am enjoying socialising and sports without any discomfort from lenses or the awkwardness of glasses. I put it off for years but now wish I hadn't, it has completely changed my life and improved it beyond belief.”

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Posted 12 years ago

“From start to finish,the experience was good, nothing to be scared about at all, thestaff here and at the hospital where careing and very professional”

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Posted 12 years ago

“After thinking about surgery on and off for a few years my husband suggested that I have it done for my 60th birthday. I had the consultasion in Oxford and was very inpressed by everthing that was explained to me and my husband. It was suggested I have lens replacement. We thought about it for a few days and decided to go ahead. Everthing that we did regarding the treatment, eg visiting Harley street and then surgery at Westfield was done professionally and with the best customer service I could have asked for. Aftercare and checks were excellent. Even better I could see straight away after 30 years of wearing glasses. This is the best money we have ever spent I cannot speak highley enough of Optical Express and the staff.”

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Posted 12 years ago

“I am so pleased I went for laser eye surgery in Optical express. Originally was not keen to have LASEK due to a longer recovery time but after the first 2-3 days I was fine. Highly recommend my surgeon Mr Qazi. My life has completely changed. Thank you!”

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Posted 12 years ago

“Its really amazing my vision is much better and my life too without glasses. Its really nice to have this surgery and I made my life so easy. I would like to refer my friends to have this surgery n can enjoy life better with out glasses.”

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Posted 12 years ago

“I love my new eyes would highly recommend optical express, all staff encountered absolutly fantastic excellent customer service!”

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Posted 12 years ago

“pleasantly satistied should have done ages ago”

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Posted 12 years ago

“I hated putting in contacts or wearing glasses so having the laser treatment has improved my quality of life and given vision I never thought I could have without corrective lenses.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews