Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been considering laser eye surgery for some time, having worn contacts for most of my life. 4 months in, and I don't know why I waited so long to do it: my morning routine is far easier, playing sport and going to the gym is far less hassle, and I don't have to worry about taking spare contact lenses everywhere I go! The interest free credit over ten months helps a lot with the financial impact of the surgery as well.”

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Posted 12 years ago

“I wore contacts over 8 hours every day and I found they irritated my eyes a lot and I thought this would be the ideal opportunity for me to get on with my life without the hassle. It has improved my life tremendously because now I can get on without worrying about putting my contacts on in the morning and taking them out at night. Thank you Optical Express!!”

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Posted 12 years ago

“No pain Best money i have spent”

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Posted 12 years ago

“I would like to say my sincere and huge thanks to everyone here - every team member's caring attitude instilled lots of confidence in me at my initial checkup that I was at ease getting my Laser surgery done. Any fears were quickly dispelled. They made my experience with Laser Surgery an wonderful experience and I am recommending it to my friends and work colleagues. So glad I came here - wish i had taken this step sooner. Finally my huge thanks to the surgeon who performed the Laser, who made me feel confortable and honest truth is that I experiened minimal discomfort - Thanks again for a job very well done. :-)”

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Posted 12 years ago

“Thank you Optical Express, I feel great and love being able to see more clearly and most of all being without glasses.”

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Posted 12 years ago

“When i had my eyes done it was mildly uncomfortable, alot better than expected. For about a week after my eyes were abit sencertive to light But it soon went away. On my appointment the day after my eyes were 1 line better than 20/20 and have got better since. I would recommend it to anyone.I hope everyone has the same good experience as i had. David Thompson”

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Posted 12 years ago

“Great results, no hassle and perfect vision.”

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Posted 12 years ago

“My experienec was good. Alot better than expected and without all the discomforts. After care was good. No waiting in the shop for a long time, less than 5 mins.”

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Posted 12 years ago

“I felt slightly nervous on the day of surgery but I knew it was something I really wanted. The surgery was completely pain free and the drops were easy to apply. I have had not pain or discomfort following surgery and I its let me feeling so positive and happier. I would highly reccommend it.”

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Posted 12 years ago

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Posted 12 years ago

“I found the whole treatment prosedure very easy and comfortable. The evening I went home after was hard not being able to look at anything slightly bright. After just 48 hours I felt as good as new now could see perfect! Have been for all check up's which had hardly any waiting time and the staff were friendly and the waiting room was compfortable with entertainment. Thank you very much to all at Optical Expess Birmingham!”

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Posted 12 years ago

“It was an amazing experience, i knew exactly what was going on at all times, its not what you expect, its better. The surgery doesn't hurt, the only discomfort i had was for 3 hours after surgery. My eyes was stinging (like when you peel onions) after that it was brilliant, watched t.v. and could see all the small print on the screen.”

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Posted 12 years ago

“Very satisfied with experience overall,was very glad when surgery day was over to be honest! but i havent looked back since,the surgeon sent me away on day i was originally supposed to hav esurgery done,due to eye shape had changed from 14 yrs of almost constant wearing contact lenses,and although i was dissapointed, i was happy to hear him not do surgery that day,i was reassured that he would just go ahead anyway,so 4 weeks later i came back and my surgean was happy with to go ahead,my sight now 3 months later is better than it ever was with contact lenses,its really wonderful. i still have to remind myself not to have to take out my lenses at the end of the day!!! Im so happy to be contact lense free!!!!!!!!! the staff were all really lovely and professional.”

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Posted 12 years ago

“Initially the surgery was not as successful as I had hoped. However, I was told I could have more surgery which would improve my vision further. Having had second surgery my eyesight is now really good and I do think it has improved my quality of life> I do a lot of walking in the countryside and not having to wear glasses has made this experience a lot more satisfying.”

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Posted 12 years ago

“I am extremely pleased with the outcome of having 20/20 vision which has changed my life. I would definately recommend to other people considering laser eye surgery. Staff are helpful, caring and reassuring.”

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Posted 12 years ago

“Having this surgery was one of the best thing I have yet done for my self. The surgery was painless, but the recovery after the surgery was painful and discomforting, but it was worth it. The pain lasted for only 3-5 hours, and now I can see better than 20/20. I am very happy with the results. The staff are amazing, helpful and caring. Thank you Optical Express!!”

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Posted 12 years ago

“i work as a nurse in an Interventional Radiology Department, handling delicate cathaters that need to be mounted onto fine wires, i was worried that surgery may affect my work but have found that if anything manipulating the wires has become easier and i am not having to ask my colleagues to push my glasses up all the time. After 25 years of wearing glasses i wish i had had the proceedure done a long time ago.”

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Posted 12 years ago

“I had the wavefront surgery on my eyes a month ago and have been constantly pleased with how much better my eyes are than with glasses alone. The experience has been almost stressless and the healing process quick and easy. Many thanks...”

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Posted 12 years ago

“My eye sight has been greatly improved. The staff are all very professional and I feel confident in what they're doing and when I come in for check-ups they are always very friendly and reassuring.”

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Posted 12 years ago

“My pre and post care has been fantastic with Optical Express. I am delighted with the results and wish I had done it years ago!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews