Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great experience”

Helpful Report

Posted 12 years ago

“From the 1st time I entered the store, all staff have been friendly and approachable and able to answer any questions. During the surgery, the staff who were in the surgery room calmed me down as I was scared/nervous about the procedure. All the aftercare appointments have been great and all questions answered. I can see much better than I ever did with my contact lenses or glasses over the 10 years I wore them. I wouldn't hesitate to do this again if I had to.”

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Posted 12 years ago

“Laser eye surgery has really changed my life, wish i had the courage to have done it sooner.”

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Posted 12 years ago

“Couldn't be happier with the overall service and my eyesight after surgary. Would recommend it to everyone.”

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Posted 12 years ago

“Staff were extremely friendly and nice. They gave me great advice and I am very happy that I went along with the treatment.”

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Posted 12 years ago

“I wasn't expecting to experience any pain at all just slight discomfort so the first day was a bit of a shock, but 24 hours after the surgery I could see. I found myself trying to zoom into things with my eyes - the sight was so good that I thought I could do all sorts. The team were friendly and professional and the after care was exceptional. I would recommend to anyone.”

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Posted 12 years ago

“Being a firefighter eyesight is very important. now I no longer have to wear glasses to do my job it makes a massive differance to my day to day role.”

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Posted 12 years ago

“I originally went online to be nosy, I applied for a free test not exspecting that I would be able to afford laser treatment, I was very surprised at the price, since the treatment, the difference in my sight has been great and would recommend anybody that is thinking about it.”

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Posted 12 years ago

“This is my 3 months regular checkup. And till today I am 98% satisfied from what I have expected. I hope it will get much better in coming months. Thanks for the Optical express team.”

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Posted 12 years ago

“absolutely delighted with the eventual outcome”

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Posted 12 years ago

“Optical express service and surgery has changed my life.”

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Posted 12 years ago

“Every step explained very thoroughly, questions answered and appointment flexibility was very good”

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Posted 12 years ago

“very satisfied for what had been done so far and i will recommend it to friends if they ask.”

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Posted 12 years ago

“Being able to see so clearly without wearing any lenses or glasses is amazing. The results after laser eye surgery have proved to be way beyond what I expected. Day or night my vision is now fantastic. I am truly satisfied with the results and would reccomend laser eye surgery to anyone wanting to improve there vision. Well worth every penny :-) Go for it you will not be dissapointed.”

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Posted 12 years ago

“I never thought surgery would make such a difference to my life. After having the surgery 2 yrs ago i cannot believe why i waited so long to have laser. My confidence has grown so much and have excelled at work and been promoted to Supervisor. Seems funny to think that i actually did hide behind my specs. I would recommend anyone considering surgery to definately go for it as it make such an amazing difference.”

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Posted 12 years ago

“Excellent service, results much better than I expected! Very very happy thanks :)”

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Posted 12 years ago

“Honestly it was a very scary thought of surgery but I have no idea why I was scared with the help of the team. From start to finish I have had top quality care and treatment and surgery took literally 10mins if that. My eyes were at a very high perscription (-6”

Helpful Report

Posted 12 years ago

“I was nervous on the day and experienced pain for a few hours in bed after surgery. after a good nights sleep, i awoke next day able to see which was fantastic. few days later and i felt 20/20 vision and have no clutter of contacts/glasses aroudn house. did feel a little glare driving fora week but fine now, no halos as some said may happen. 1month in and feels great. excellent professional service answerign all q's and concerns.”

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Posted 12 years ago

“best thing i have ever done! very happy with the results and staff are always friendly and helpful.”

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Posted 12 years ago

“Worth every penny I spent. My only regret is not having it done years ago!! Thank you so much! No problems at all and has changed the way I look at things - literally!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews