Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“treatment quick and pain free, some discomfort for about 4 hours in the afternoon after (best to go to bed for this time, as its difficult to open eyes), then got up again and sight was already better. From the next morning sight has been good, with very little discomfort. Would recommend to anyone.....it really does make a HUGE difference to your life”

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Posted 12 years ago

“this was the best thing i have ever done it ment no more glasses or contacts i have told every one it was quick and easy and staff were every nice there too i would defo have it again if i had to thanks optical express !!”

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Posted 12 years ago

“I am very happy with the way i was treated every time i came in before and after laser treatment”

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Posted 12 years ago

“My experience was fantastic. The procedure was slightly uncomfortable but not painful, and after the initial first few hours I had full sight. From then on I have never looked back. It is great not to have to wear contact lenses or glasses anymore.”

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Posted 12 years ago

“i looked into getting the surgery a few years ago but didnt go ahead because of money and work issues. i wish i had got it when i first looked into it. laser eye surgery is the best thing i have done so far in regards with my appearance and now because of it i can do more challenging and exciting things in life and be able to see along the way”

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Posted 12 years ago

“I had laser eye surgery in late December 2012. My memories of Xmas and New Year are recalled with brighter, clearer and deeper vision.The confidence of the staff in the procedure is palpable and confirmed by a return to my pre-specs eyesight. I keep walking around the city smiling at what I can see without frames or scratches!”

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Posted 12 years ago

“I've some difficulty with lights, because I work in a mine and I'm in articfical light all day and the air quality This has added to the problem and my recovery time in my oponion Still happy to have had the surgery done”

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Posted 12 years ago

“Very staisfied and should have had laser surgery years ago-no regrets”

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Posted 12 years ago

“really impressed with my night vision opted for lasik wavefront defo recommend to anyone”

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Posted 12 years ago

“I have worn Glasses since I was 18 years old, and that is not a time you want to start wearing glasses. However, since I heard of Laser eye surgery I wanted it. I saved up for a few years specifically to do it and got a great offer! I have had a great experience doing it with Optical Express. The staff are all great, always so nice and helpful. I sometimes can't belive that I don't need glasses anymore, when I think about it I smile. The surgery was fast and relatively painless, just some discomfort the first evening and that's it. Now I have great vision. Thanks Optical Express.”

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Posted 12 years ago

“Very pleased with the surgery. It has changed my life and more importantly my vision!”

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Posted 12 years ago

“Overall very pleased with outcome and aftercare I received . Would definately recommend.”

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Posted 12 years ago

“The whole experience has been very easy and I'm very glad I had the surgery.”

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Posted 12 years ago

“I am very satisfied with my laser eye treatment at Optical Express. I was understandably nervous going into the treatment room but the surgeon and nurses immediately put me at ease, they were very friendly and told me I had nothing to worry about. I couldn't believe it the next morning when I woke up and could see everything perfectly! This was confirmed when I went to my 24 hour check up and was told I had better than 20/20 vision. Since the treatment all the staff have been lovely at my post-op check ups and I would recommend going ahead with treatment for anybody who is considering it. Thank you!”

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Posted 12 years ago

“Everyone and everything from start to finish has been fantastic would recommemed the treatment and optical express to anyone and everyone best thing i have ever done.”

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Posted 12 years ago

“I have had an amazing experience with optical express (Princes st, Edinburgh), from the moment I first enquired about laser eye surgery to the post surgery check ups. The staff make you feel safe and confident that they know what they are talking about. The decision was made easy for me, simply laid out and explained. I have no regrets with the surgery, everything was positive. the surgery experience wasnt the nicest but that was down to the procedure not the staff. Looking back i dont rememebr the surgery i just think about the AMAZING results and the great customer service. Optical express should be very proud of the staff at the Princes Street, Edinburgh store, THANK YOU.”

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Posted 12 years ago

“While somewhat apprehensive of potential consequences, I really had nothing to fear despite being petrified during the operation for about 10 seconds. The surgeon was extremely careful to point out the options of monovision versus binocular vision as I'm at a stage where reading glasses is a border line. I opted for binocular and am very happy that my short sight for reading, menus and mobile phone is better than I feared. Thank you Optical Express.”

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Posted 12 years ago

“Having laser eye surgery has changed my life. I never thought I would be able to see without glasses or contact lenses but now my vision is better than 20/20 in both eyes.”

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Posted 12 years ago

“my last surgery was an enhancment on my right eye to improve it for reading i feel there is an improvment and i am very happy with the result.”

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Posted 12 years ago

“Its been a month since my surgery and I cant describe the difference it has made to everyday life. Especially the more physical aspects, I can now play football when its raining and not have to worry about my contacts slipping. I was swimming 3 weeks after surgery with no aggrevation and my vision is so much sharper when playing squash and going running. Also an average day has a much more positive start, no poking myself in the eye first thing and no dried up contacts from the air con at work. Id like to personally thank everyone involved in my laser eye surgery journey. The whole process has been so smooth every step of the way. And the staff at optical express have made it very personal and have been extremely prompt with every appointment and very helpful. I highly reccomend this to anyone and everyone.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews