Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In general my activities have been improved by not having to wear glasses. Like many others I grew to hate my specs. Optical Express have, without doubt, improved my life; and they're a lovely bunch of people.”

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Posted 12 years ago

“Quick procedure, happy staff and very good customer service. Felt supported throughout. Would recommend to others.”

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Posted 12 years ago

“Very satisfied. I regeret that I didn't have surgery earlier.”

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Posted 12 years ago

“have laser eye surgery has improved my lifestyle it has also helped with the way i feel”

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Posted 12 years ago

“What a delightful experience having better than 20/20 vision, I can not believe what a difference it makes and I feel and llok younger without glasses.”

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Posted 12 years ago

“I have been see before my appointment time every appointment I have had, the staff are very helpful! I am amazed with the results, and have a new improved life! the staff are extremely friendly and helpful! and i would highly recommened opticial express for laser eye surgery! a huge thanks to all!!”

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Posted 12 years ago

“very happy with how my eyes are after surgery”

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Posted 12 years ago

“I have been completely satisfied about the overall outcome following the surgery and would not hesitate about recommending it to a friend or family. I felt fully informed and prepared throughout the surgery and pre and post surgery appointments. It was the best decision I ever made, I just wish I hadn't waited so long to do it.”

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Posted 12 years ago

“The Refractive Optometrist by the name of Jamil is outstanding in the care, attention and advice that he gives. Also the surgen who did my procedure was outstanding as well, I think his name was Rodney who gave me supberb advice and am grateful that I was seen by him. The only down side is that I am still waiting for my refund on one eye because at the moment I have only had my right eye done. I do plan to get the other one done later on this year.”

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Posted 12 years ago

“The whole experience has been brilliantly dealt with. The staff have all been fantastic and the surgery has been a real success. I feel as though it has changed my life for the better.”

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Posted 12 years ago

“Great experience so pleased my friend had it done as she encouraged me to go ahead with it!! Everyone has been so good and helpful throught the whole procedure. I will be recommending to friends!”

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Posted 11 years ago

“I have always wanted to have laser eye surgery as I have been burdened with glasses and contacts from a young age. After securing a job following graduation from university, I was finally in a financial position to go for laser eye surgery. It has made my life so much easier and will save tonnes of money and time on contacts, glasses, eye tests, etc. in the future. One of the best decisions I have ever made!”

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Posted 11 years ago

“From enquiry to surgery to aftercare I was surpirised at the speed of it all. I never thought that I was eligible for laser surgery so never looked into it but now that I have had it done I would encourage anybody to give it some thought.”

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Posted 11 years ago

“Can take walks over rough terrain without worry; can run without worry of loosing glasses; can do housework better as they don't fall off; can work with children better as they don't pull off glassess; can cuddle children without face beeing bashed! Best way of spending my income-ever!”

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Posted 11 years ago

“Having relied on glasses or contact lenses for over 30 years it is wonderful to no longer need them all the time. Getting used to readers is an age related necessity. I was very impressed with the care from my surgeon and other staff.”

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Posted 11 years ago

“I had laser treatment to both eyes in December 2012 and wished I had done it years ago. Great for walking the dog in the rain; no steaming up of glasses. I was particularly surprised at how quick I recovered from the procedure. Immediately after I went home and slept for a couple of hours and experienced no pain whatsoever. It was brilliant to be able to wake up and see clearly without years of reaching for my glasses!”

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Posted 11 years ago

“Changing my life with the vision, even after just 6 weeks the difference it has made has been amazing. Great service that can`t be faulted.”

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Posted 11 years ago

“I've just had my 3 month check. I just wanted to say that I have already recommended the surgery to my sister who did it a month after me. I could not be happier - it really is miraculous. I know it's expensive to most people, as it was for me, but the monthly payments are fairly affordable and it's TOTALLY worth it.”

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Posted 11 years ago

“Can not fault the staff or the service at optical express, happily reccomend them to a friend.”

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Posted 11 years ago

“Perfect vision, better than i could ever imagine. I can now do all my sports without the hassle of contact lenses. And there was no pain involved in the process, just a few intial hours of discomfort, but nothing to get worried aboout!! i would have it all over again if needed!!!”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,218 reviews