Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I was really worried about the operation and felt ill afterwards due to worry - I CAN SEE! It cost A LOT more than I expected - I was quite blind it seems - I CAN SEE! Everyone was really kind, helpful, knoweldgeable. Right from taking out finance, the surgeon an support staff when I was upset to all of the follow up appointments. Slow to heal but vision is very satisfying now - I may not even need to go back for another go - the attention to detail an follow up on my sight has identified slower healing which we are keeping an eye on. I feel my eyes are being looked after. Thank you”

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Posted 11 years ago

“Wish I had done it sooner. Straight forward, no issues. Surgery was not what I expected, sight instant and a little discomfort. No pain!! Don't know what I was worried about. After care has been very good. Would definately recommend.”

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Posted 11 years ago

“IOL replacement has transformed my life! Have no worries about it, it's worth every penny. Staff have been first class.”

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Posted 11 years ago

“Amazing results!”

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Posted 11 years ago

“The procedure was very quick and relatively painless. A little pain for around 4 to 5 hours afterwards. By the night of the procedure perfect vision 20:16. It is great to not have to wear contacts anymore and have my eyes feeling much better all the time without contacts on them. Thanks very much”

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Posted 11 years ago

“Although the first 24 hours is bit difficult, I would recommend LASIK to everyone. Optical Express are excellent, efficient and great at customer service!”

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Posted 11 years ago

“I had very dry eyes prior to surgery and therefore struggled to wear contact lernses.The surgery was quick and painless and one of the best decisions I've ever made. thankyou”

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Posted 11 years ago

“My life has changed, I no longer need to keep my glasses around all the time, I was very worried before I had the surgery and could not believe how quick and easy it was. I have recomended loads of friends and family to come in and get it done. I would like to thank every last one of the staff for helping change my life and to OE thanks for making it so easy to pay up.”

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Posted 11 years ago

“I received lasik wavefront surgery in late november and I can honestly testify that my eyesight has improved dramatically. In fact, if i were to compare my vision before, wearing glasses an now after surgery, it would be comparable to driving a new volkswagon and being given the option of pulling out of a car dealers with a top of the range Bentley. I feel so confident in my distance vision and overall perception that this is no over statement. The op was easy, the service (Laura) afterwards was excellenet. So if you are considering laser eye surgery, then I suggest Optical Express is the best. Sincerely, Dean”

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Posted 11 years ago

“SINCE GETTING LASER EYE SURGERY I FEEL GREAT NOT HAVING TO LOOK FOR MY GLASSES WHEN I WAKE UP OR TRYING TO PUT CONTACT LENSES IN. I FEEL I SHOULD HAVE GOT LASER EYE SURGERY DONE PROBABLY 2 YEARS AGO AND REGRET NOT GETTING IT DONE EARLIER.”

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Posted 11 years ago

“My laser srugery has be life changing, people say it all the time but it truely has. I can get up and go without a second thought day or night. The staff and surgons are all friendly, polite and caring. I felt totally comfortable 100% of the time throughout consultations, surgey and follow up appointments. Thanks optical Express....huge smile on my face!!!”

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Posted 11 years ago

“I should have done it before!”

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Posted 11 years ago

“it is good not to have to mess with contact lenses”

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Posted 11 years ago

“I am so pleased that i decided to choose Optical Express to do my laser eye surgery and I am thrilled with the results. My life has completely changed and I am much more confident without my glasses now! I am 19 years old and glad that I chose to do the surgery at this age as now I will have plenty years ahead of me with perfect vision. Thank you!”

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Posted 11 years ago

“Having laser eye surgery had made such a difference, the difference is amazing, the best thing I have ever done and wouldn't hesitate to recommend to anyone. Being able to see clearly after just a few hours after surgery was awesome, not having to worry about glasses or contact lenses is the best!!”

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Posted 11 years ago

“For many years I was stuck with wearing glasses that would get dirty/lost/broken/steam up when wet/stolen by wild animals. This really irritated me and I would get very frustrated at my glasses and their inability to work made with my hectic lifestyle even worse. However, in December 2012 I had a relvelation and had the quick procedure that has now changed my life. There is not a suitable adjective to describe how happy I am with my vision. My life is transformed as I can see everything and I no longer get stressed with glasses/contact lenses. The staff and the care they've provided over the past month has been brilliant. I now have better than 20:20 vision and can see the world in all its majesty.”

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Posted 11 years ago

“All the staff in Optical Express in Reading have truly made the experience a wonderful one - always helpful and attentive no matter what the situation at hand. All questions answered and I was given the best advice and service that I could be given regarding my Laser Eye Surgery. I'd recommend anyone looking to get Laser Eye Surgery to make Optical Express their first choice!”

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Posted 11 years ago

“So suprised at the results. I am a very keen sportwomen and being able to play squash without glasses and see properly on my bike is life changing! I would 100% recommend laser eye surgery.”

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Posted 11 years ago

“Everything went smoothly with the operation but ended up overusing screens and pushing myself a bit too far several days after surgery. This resulted in headaches but once I had change my lifestyle cutting down on screens somewhat the headaches dissapeared. My vision is excellent, and one month on I am very pleased.”

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Posted 11 years ago

“I am very happy with the end result. Before the surgery, I was very shortsighted, but after the procedure my eyesight has dramatically improved, such that I can now see better without spectacles than I could before the surgery with them. The standard of care that I have received at Optical Express is second to none: I have been taken care of very well. If anyone reading this is contemplating laser surgery but still unsure, I can only say that it has changed my life, and would urge you to go through with the procedure. You will be in excellent hands.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,218 reviews