Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the results.”

Helpful Report

Posted 11 years ago

“I am so pleased with the results of the surgery and am looking forward to playing with my daughter in the swimming pool on holiday. I was not a contact wearer so not having to wear glasses has made a huge difference!”

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Posted 11 years ago

“I am very happy with the way i was treated in store by all staff and nurses, always pleasant and i am very happy i decided to have the laser treatment, has improved my life dramatically.”

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Posted 11 years ago

“As the title dictates, why on earth did I not go ahead with the procedure many years ago. My son wanted to get it done and i thought I'd have it done at the same time. I wasn't expecting too much but I feel as if my confidence has improved without the "shackles" of wearing spectacles. The whole episode with optical express has by far exceeded my expectations and I wasn't expecting the level of care I am receiving and I'm sure will carry on to receive.”

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Posted 11 years ago

“Having had laser eye surgery has improved my life no end, having clear vision all day every day no matter what I am doing is amazing. I have found the process extremely well organised and have felt comfortable even after experiencing minor difficulties (which have been corrected). The staff are excellent and have put me at ease the whole way through.”

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Posted 11 years ago

“From consultation to treatment the process was painless and efficient. After surgery, I went home, had a kip for an hour or two and when I woke up I could see. Easy as that. My eyesight was about -2 ish in both eyes. I got the cheapest surgery going and this resulted in me now having better than 20:20 vision. Stop wondering about getting it done and just do it!”

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Posted 12 years ago

“it is so easy and no pain. i would recomend it to a friend.”

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Posted 12 years ago

“Optical Express Reading have been very professional in the way all of there staff conduct themselves, very freindly and know what they are talking about. Many thanks for helping me in the process to bin the 'bins' Liam.”

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Posted 12 years ago

“It was such an easy operation and I really recommend it. My vision is now perfect and its really nice to get rid of the contact lenses.”

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Posted 12 years ago

“Getting Laser Eye surgery was one of the biggest decisions I have ever made, afterall, it's elective surgery! I was worried and apprehensive about the procedure but the staff were very reassuring, supportive from start to finish and professional. I can confidently say that it's one of the best decisions I have made as it's given me the freedom from glasses and contact lenses that I was hoping for. I would recommend Laser Eye surgery to anyone.”

Helpful Report

Posted 12 years ago

“Having laser eye surgery has made almost everything I do easier, I no longer have to worry about putting in contacts to go to the gym or play hockey or go on a night out. I still haven't got over waking up in the morning and being able to see immediately and I still think I have to take out my contact lenses at the end of the day! I'm not going to lie and say it was painless, because it hurt quite a bit about an hour after the surgery and it only lasted for a couple of hours and I would definitely go through it again!!”

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Posted 12 years ago

“My consultant answered all my questions and was very reassuring.”

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Posted 12 years ago

“I cannot thank Optical Express enough, the whole experience was incredible. I was told at every stage what was going on, the staff were kind and patient. The surgery was NOT painful and the after care is very comprehensive. If anyone hates wearing glasses as much as I did then I would highly recommend a visit to Optical Express Katie Russell”

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Posted 12 years ago

“Extremely pleased with outcome of surgery, I would definitely have the surgery again. Would recommend to friends and wish that I had the surgery sooner.”

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Posted 12 years ago

“Should have gone ahead with surgery years ago definitely improved my quality of life.”

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Posted 12 years ago

“Excellent customer service, resulted in excellent vision - highly recommended”

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Posted 12 years ago

“The operation was painless and I was talked through every aspect and reassured throughout. After the operation, a couple of hours later, as the pain killers wore off, I did feel very uncomfortable but at this point I was home laying in bed and trying to sleep. When I woke up the next morning I tentatively opened my eyes, applied the drops and noticed my eye sight was now perfect. Such a strange feeling to be able to see everything without glasses. After returning home from my 24 hour check up I desided to test out my sight by driving to the shops, no problems at all. My eyesight is now better than 20/20 and im delighted with the results.”

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Posted 12 years ago

“very happy with service and results to date”

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Posted 12 years ago

“Really great service, everybody i have dealt with has ben lovely and helpful. Brilliant vision, fabulous”

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Posted 12 years ago

“Best decision I've ever made to get laser eye surgery. I've been treated brilliantly by the staff since day 1. Very satisified with the outcome and I'm delighted to not have to wear contact lenses/glasses anymore. Great post-op service.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews