Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am very pleased with the support staff and help i recieved during my treatment and follow up care. everyone was so helpful and have remained helpful throughout my check ups. i have and will continue to recommend optical express to anyone wanting to get lazer surgery done. thank you so much”

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Posted 12 years ago

“I was slightly sceptical about the whole 'Laser eye surgery' procedure before hand but was put at ease by the proffesionalism and friendly nature of the staff. Every stage of the process was explained fully and in terms I could easily understand. All I will say is listen to the advice given after surgery and don't think 'I know better'. Rest well and let your eyes heal properly. Also, have someone understanding and caring to help with your aftercare. I am very happy with the results of the surgery and would definitely, and already have recommended to family and friends.”

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Posted 12 years ago

“Very good, first night a bit sore but vision next day was a real eye-opener (pun intended). In the car to the after day check up - My wife couldn't believe the signs I could read and when (much earlier than she could). Everything is now the "correct size" - watching HD-TV is a pleasure. Some halo rings around streetlights at night, but much less than I anticipated, and I have no problems driving or running at night. I wish they'd had this when I was in my twenties (and that I could have afforded it), the years I've lost wearing glasses - playing football etc. I can't recommend it enough, especially if you have a relatively high prescription so could not exist without glasses.”

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Posted 12 years ago

“Great team, really really chuffed with the surgery”

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Posted 12 years ago

“Extremely fast and what seemed to be an easy procedure has improved my vision and my life.”

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Posted 12 years ago

“would recommend it as i needed glasses but it has gave me a better life. would do it all again”

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Posted 12 years ago

“I've fancied Laser Correction for years now, but was unsuitable on my first consultation. Thankfully now, I was able to get Wavefront treatment, and the whole process has been fantastic. Ther Surgery and aftercare I have received at the Renfield Street store and in Livingston have been first class. Looking forward to living glasses free when I'mn out and about now.”

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Posted 12 years ago

“it was east and required just a little care afterwards. main issue was taking the jump and of course the money!”

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Posted 12 years ago

“It is a cliche but laser eye surgery has changed my life!:-) Really easy process, even on the actual day it was seamless. The aftercare and support is excellent - can't fault it. The results have been amazing!!”

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Posted 12 years ago

“Overall i am extremely happy with the service provided by the staff and the overall helpfulness”

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Posted 12 years ago

“Always seen on time, very little discomfort and very helpful friendly staff. Very happy with the results!”

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Posted 12 years ago

“I am extremely satisfied with my eye surgery I am now able to do different sports that I could not before.”

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Posted 12 years ago

“Extremely satisfied. been a really good experience. Would recommend to my friends and family, a life changing experience!”

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Posted 12 years ago

“I was a little sceptical at first when looking into laser eye surgery but after the inital consultation that put my mind at ease. The details I received were clear and concise and I had no worries afterwards. The surgery was easy and I was well looked after during the whole process. Everyone who has asked me about the surgery has had the same answer "Its great, you should get it done"”

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Posted 12 years ago

“The procedure was explained very well at each stage (what to expect, etc), and aftercare was extremely good. If I had to pick a criticism, the only thing I can think of is that you should warn patients about the smell from the laser (burning!) - it was slightly unnerving! I would, and have, recommended this to friends/family and colleagues.”

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Posted 12 years ago

“Having the laser eye surgery has completly changed my out look on life. I do not have to think about what I can and can not do. My vision is so much better than I ever though it could or would be without glasses or contact lenses. I would definitly say it has changed my life and I would recommend to anyone thinking about it”

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Posted 12 years ago

“WOW... I can see better after my surgery than before with my glasses... its great, and I do recommend laser eye surgery to anyone who asks. Thanks Optical Express”

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Posted 12 years ago

“Absolutely wonderful from start to finish. Staff were very professional, friendly, organised and knowledgeable. I felt I was in very capable hands and talked me through the whole procedure with much reassurance. The surgery its self was quick and efficient and it was soon home time. My new sight was evident immediately to my delight and the after care has been second to none, i would recommend Optical Express to everyone.”

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Posted 12 years ago

“I had considered laser eye surgery for years, and finally did it with amazing results! I would recommend anyone thinking of having it done to go for it - I hated wearing glasses and my eyes got dry from contacts - none of this is a problem anymore. The service I experienced was second to none and I was made to feel safe and comforatble throughout. I'm a very happy girl!”

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Posted 12 years ago

“The experience from start to finish was amazing. Great company to go with”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews