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Optical Express Reviews

4.7 Rating 4,218 Reviews
95 %
of reviewers recommend Optical Express
4.7
Based on 4,218 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 38%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025
This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers
Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 1 star review on 24th September 2021
John Binnie
Optical Express 1 star review on 27th July 2021
Anonymous
Optical Express 1 star review on 27th July 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
i am very pleased with my eyes and how they turned out, i can not believe the difference in my eye sight and how much it has improved, if i had to do it all over again i would straight away
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Posted 12 years ago
I have found the whole process easy and comfortable and would receommend getting laser surgery to any of my friends. Optical Express have been reasonable in their care and service, any negatives have been overshadowed by the results of the surgery. The procedure was quick, painless and the surgeon was very good at explaining every step of the procedure putting me at ease throughout the operation. Aftercare has been good, although at times waiting has been an issue.
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Posted 12 years ago
If you have the money do it, it has changed my life for the better. My eye sight is now better than 20/20.Better than when i had glasses and contacts.
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Posted 12 years ago
great experience life changing.
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Posted 12 years ago
My experience with Optical express was very pleasent, I had my laser eye surgery booked with in a month of coming in for my consultaion, the surgeon and everyone else at the clinic were very lovely and reassuring before, during and after the procedure. It's also very reassuring having follow up appointment so frequently! Laser eye surgery has changed so many things in my life so far and has made all my day to day activities so much easier and enjoyable for me!
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Posted 12 years ago
I had my laser correction surgery done in December 2012. It really has has been an 'eye opener'. Its wonderful to be able to see everything
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Posted 12 years ago
So glad I finally went through with laser eye surgery, it really is well worth it!
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Posted 12 years ago
From my first consultation right up to the follow up appointments every member of staff I have met have been amazing. I have felt at ease about the treatment, even on surgery day. My eye site is now better then ever, and I could not be happier, definitely a life changing experience. I would definitely recommend the surgery to anyone.
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Posted 12 years ago
i found the experience to be better than i expected and would recomend it to everyone i was scared but now ive had it done idont know why i was worried, my vision is as good as it was before i started wearing glasses,
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Posted 12 years ago
The entire experience has been very good overall and I am very please with the results.
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Posted 12 years ago
Absolutely fantastic best money ever spent
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Posted 12 years ago
1 word - BRILLIANT :)
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Posted 12 years ago
Althought i was very apprehensive at first before surgery, 4 hrs after surgery i was able to see without pain at all which was soooo amazing. I have received very good care and after care till now from Optical Express
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Posted 12 years ago
I had the agressive surgery but had little trouble overall and would recommend to anyone. Can play sport better, feel much younger and overall would do it again but hopefully won't need too.
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Posted 12 years ago
I decided upon Laser Eye Surgery after having problems related to contact lens wear. I had problems with chronic dry eye and corneal neovascularisation and did not want to go back to wearing glasses all the time. I decided upon Optical Express after my friend recommended them after having her Laser Eye Surgery. I found them very helpful and professional, the checks they do prior to surgery were very detailed and rechecked the day of the surgery so even the smallest changes were taken into account. The aftercare was also very good with checks at day 1, week 1, month 1 and 3 after surgery. The staff were so helpful and very knowledgable and the helpline were also there in case of any problems out of hours (although I had none it was very reassuring to know it was there!) Would recommend this to everyone - feel it has made such a difference!
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Posted 12 years ago
I feel very lucky to be able to see properly now without the aid of glasses. I had the surgery twice to gain the best results, it was real value for money. It has given me confidence as I was previously wearing varifocals which caused me to fall down the stairs and injure myself. I am delighted to be able to contiue to pursue my love of art and painting, sculpture and dress making with my new and improved eye sight. Thank you!!
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Posted 12 years ago
Extremely quick, some discomfort when i got home for a few hours but wore off quickly by the next morning i could see brilliantly.
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Posted 12 years ago
Very glad to have had this done, over the moon
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Posted 12 years ago
From start to finish, the whole process has been extremely straight forward. My only (minor) complaint would be that I was not fully prepared for the discomfort after the surgery. However, it didn't last long!
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Posted 12 years ago
excellent,life is so much better without glasses and the that my son will break them again.well worth the money and the after care is excellent.
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Posted 12 years ago
Optical Express is rated 4.7 based on 4,218 reviews