Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laser surgery was painless and has made a big difference in my everyday life. No need to reach for the glasses anytime I want to look at something. I've noticed the little things that make a big difference”

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Posted 12 years ago

“Cant believe how well i can see now and not have to reach for my glasses to look at something, life changing really, so happy with it and wish i'd had it donw sooner!! Thank you!!”

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Posted 12 years ago

“it took me a long time to go through the laser route but from the consultation till today have had the best of care.”

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Posted 12 years ago

“wish i had come for a consultation sooner than i did. no more contacts or glasses and still great vision”

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Posted 12 years ago

“My fiance had the surgery 3 weeks after mine - testimonial enough! Had a great experience and better than predicted results. Would highly recommend.”

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Posted 12 years ago

“very sitisfied and I'll recommended to all people thanks”

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Posted 12 years ago

“i had my laser eye surgery on the 18th December, i didnt think it was going to be as quick as it was, i was in and out of the laser room within 10 minutes. Now my vision is great and i am enjoying the longer lie in my bed as i dont need to get up and put my contacts in.”

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Posted 12 years ago

“Having laser eye surgery has turned out to be the best thing I have done. Was not that expensive and I have better vision now than I had even with contacts / glasses previously.”

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Posted 12 years ago

“I had eye surgery because I wanted to wear non presciption sunglasses on holidays and especially swim and do snorkelling without problems. I look forward to my next holiday where I will be able to go swimming and scuba diving.”

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Posted 12 years ago

“I am very happy with the service I received and the outcome of the surgery. I suffered from extremely dry eyes before the surgery and I was given drops to rectify this problem, it was a long process of putting drops in and re-visiting to see if my eyes were ready for the surgery. I am pleased that the surgeon wouldnt perform the surgery until my eyes were ready, this really gave me peace of mind. I would definitely recommend optical express to my friends and family.”

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Posted 12 years ago

“I cannot praise optical express staff enough and I would have no hesitation in recommending to friends and family. From the shop staff to the medical staff on the day of my laser treatment. I was nervous but they put me at ease. I wish I had done this years ago. Thanks to everyone at Optical Express. 1st Class !!!!”

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Posted 12 years ago

“MY VISION IS SO MUCH BETTER NOW THAN IT EVER WAS WITH GLASSES OR CONTACT LENSES, MY EYES WERE A LITTLE DRY TOO BUT I HAVEN'T NOTICED THAT GET ANY WORSE WITH SURGERY. IM VERY HAPPY WITH RESULTS!”

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Posted 12 years ago

“Laser eye surgery was 100 times better than I ever expected it to be. Many friends have had the surgery and sang it's praises, but I was unsure it was the option for me. I'm so glad I had the surgery done, my vision is amazing, my biggest problem was glare and night time driving, this is constantly improving. My vision is perfect! I couldn't be more pleased! Thanks! :)”

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Posted 12 years ago

“Before Lasek surgery I was dependant on glasses and contact lenses. Waking up each day and being able to see clearly straight away has been an amazing experience. My quality of life is now so much better. The customer service and aftercare at Optical Express has been second to none. I would readily recommend Laser eye surgery with Optical Express.”

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Posted 12 years ago

“Never found glasses comfortable and had extremely dry eyes when wearing contacts. Now I wake up with perfect vision and never have the clouding over from contacts, and dont need to rub my eyes. Has made a massive difference to my life and I am a happier person because of it. Best decision ever made!”

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Posted 12 years ago

“A very professional service, fantastic results and excellent aftercare. A fantastic service and result which will be recommended to others.”

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Posted 12 years ago

“Everything about my laser eye surgery experience was great. After the first consultation and tests, and double checking the test results on the day of the surgery, everything went smoothly. I was a little nervous about going through with it, but am so glad I did. I can see clearly without glasses for the first time in over ten years. I'm hoping to work with animals, and my decision to have surgery was made because of practicality issues; working in dusty or wet environments with animals made my glasses fog up, get covered with dust, or streaked with rain. Now, I can see clearly wherever I am, and would definitely recommend eye surgery to anyone considering it. It's the best decision I've made in my life so far, and really have been a life-changing experience!”

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Posted 12 years ago

“everything has been fantastic”

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Posted 12 years ago

“Its clear why Opitical Express is the leading Laser Eye Clinic in the UK. I came in very scepital as I had wanted this treatment 7 years ago. I was told by another Laser Surgery Company 7yrs ago that my cornia was too thin and that technology couldnt help me at present. On visiting I was told that my cornia is thin however the New wave technology available will suit me perfectly and i was going to be ok to proceed. The joy I felt was emense and before the week was out I had booked myself in for the operation. OPeration over with 3 weeks down the line and I am so very pleased with the results. As a kickboxer its something that I wished was available sooner but happy to now at last be able to see clearly. I would recommend this treatment to anyone. My sight over the next 6 months should get better as my proceedure was more complecated. I am fully satisfied with my eyes now and things can only get better. Thanks Opitical Express”

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Posted 12 years ago

“AMAZED WITH LASER EYE SURGERY STILL CAN NOT BELIEVE I'VE HAD IT DONE AND I HAVE NOT EXPERIENCED ANY DISCOMFORT REALLY THINK I HAVE BEEN LUCKY WITH MY EYES BECAUSE THEY HAVE BEEN FINE PART FROM OCCASSIONAL DRY EYE BUT PART FROM THAT IT HAS BEEN GREAT VERY HAPPY”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews