Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely satisfied with the treatment and the aftercare”

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Posted 12 years ago

“I wish I had the surgery years ago, its so nice to wake up and not scurry around for my glasses in the morning. I feellike jogging more outside than I used to as with the English weather my specs would get steamed up and I would give up. Overall I would highly recommend this surgery to anyone.”

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Posted 12 years ago

“After sleeping for an hour or two after the surgery I woke up with no discomfort and most importantly my vision was perfect. After the first week of using the drops I noticed my vision improving and at my first week check up I was told that I had better than 20/20 in both eyes. To be able to wake up in the morning with perfect vision is life changing - gone are the days of searching frantically for my glasses first thing in the morning! I really don't know myself, my only regret is that I didn't get it done years ago. Thank you Optical Express”

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Posted 12 years ago

“I always hated wearing glasses and contact lenses left my eyes dry and uncomfortable after only a few hours. I decided to go for a consultation and im so glad i did! I was extremely nervous about the surgery but it was a doddle! The staff really put me at ease. Laser eye surgery has improved my confidence and i can now do things i wouldnt have done before! All the staff have been wonderful from the the first consultation to the follow up appointments. I would definately recommend the procedure and Optical Express to anyone considering it!”

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Posted 12 years ago

“the surgery itself was not as bad as I had expected, and if I needed toI would definitely do it again. Since the surgery my vision has is now better without glasses than it was when I had to wear glasses. the check ups I've had have been very informative and have put any worries I might have had to rest. Extremely satisified with all my care at optical express.”

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Posted 12 years ago

“Words can describe how good it feels without contact lenses or glases. The surgery significantly improved quality of my life. And that's all thanks to people in Optical Express -Merry Hill. Thank you.”

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Posted 12 years ago

“Wish i had done it sooner, I am so impressed with Optical Express and their staff throughout the whole process and would recomend it to everyone i know!”

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Posted 12 years ago

“I had laser surgery after some deliberating and I don't know why I bothered thinking twice. It's the best thing I have ever done! The best bit is waking up and not having to reach for my glasses.”

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Posted 12 years ago

“Laser eye surgery has changed my life. There is no need to look for glasses first thing in the morning, i can see perfectly! At first I was worried but now i am happy that i went for it. I would recommend Optical Express to anyone! Thank You - This was best thing i've done in my life.”

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Posted 12 years ago

“Brilliant. The surgery took 10 minutes Monday afternoon, by the following morining I could see really clearly. I'm very happy with the results so far. Thanks.”

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Posted 12 years ago

“I cannot believe how laser eye surgery has changed my life. Being able to get up in the morning and not reach for my glasses is just amazing! Not having to pop contact lenses in every day...fab! Optical Express have been wonderful right from the initial consultation through to surgery and now great aftercare. I would most definitely recommend the procedure to anyone that wears glasses/contact lenses! Thank you! :)”

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Posted 12 years ago

“To be granted sight with no aid is one gift. However no one can prepare you for the other gifts that come of having corrective laser eye surgery. Noticing the shine of polish on cars, the lines of buildings in the distance, the reflections in polished surfaces. The surprises are two-fold. Remembering what something looked like when you had glaasses and then seeing something for the first time that your glasses never picked up. Before you get used to it, it is as though you are some how connected to an alternative dimension and you are able to see lights that flash in the corner of your eye before you realise it was merely a taxi light reflected in the marble pillar to your left. All in all the experience is up there with those that we conciously unaware of i.e death and birth, this is the rebirth.”

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Posted 12 years ago

“I was -7.50 before my surgery and now i have eye sight that is off the chart, i am extremely satisfied with the procedure and aftercare i have received from Optical Express, thank you for giving me my eye sight back!”

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Posted 12 years ago

“again my life was changed dramaticly no glasses”

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Posted 12 years ago

“Extremely satisfied with advice, treatment and care of optical express staff. Many thanks, I'd recomend laser surgery to anybody...”

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Posted 12 years ago

“I was struggling with vari-focals and opeted for one eye to be treated. It's wonderful to be able to see things without having to direct my eyes in the exact position. I would highly recommend this procedure. The staff are all very polite and proffessional and the procedure is virtually painless....if a little scary.”

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Posted 12 years ago

“Great results!!! Very pleased.”

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Posted 12 years ago

“The before and after care has been excellent. The procedure was quite uncomfortable (especially when I knew what to expect for the second eye!), but from the very first day after treatment my eyesight has been perfect. Well worth the discomfort for the 5-10 minute procedure.”

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Posted 12 years ago

“worried would be a understatement but once i arrived for surgery i was put at ease. wish i had done it years ago.”

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Posted 12 years ago

“I was extremely nervous on the day of treatment, however the staff and surgeon put me right at ease as they were very friendly and approchable on answering any questions I had about my laser treatment. I was very surprised at how quick it was all over and done with and the after care treatment so far has been excellant. I left the clinic and never had any pain or discomfort, only my eyes watered a little. The next day everything was clear and I was grateful for having the laser surgery and only wished I had it done sooner. It has certainly changed my life as no more contact lenses to worry about.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews