Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,220 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had a really good experience with Optical Express, from the initial consultation, through surgery and the follow up appointments. The only bad thing was that my 1 week and 1 month follow ups were both booked in and then I got a confirmation with a different time - not great but the staff recognised the admin error and sorted things out. Thanks Optical Express - I love my new eyes”

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Posted 13 years ago

“optical express has been great. fantastic surgeon, and ther team. very satisfied.,”

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Posted 13 years ago

“life changing ,”

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Posted 13 years ago

“I am so glad I had it done, the surgery has transformed my life, I even look ten years younger! After much research I chose Optical Express and fr5om beginning to end thay have looked after me in a friendly and proffessional manner. The actual procedure was so quick I was amazed how soon I could see, far better results than I imagined.”

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Posted 13 years ago

“I have had a fantastic experience and it has changed my life. Thank You”

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Posted 13 years ago

“quick and straightforward with being informed along the process”

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Posted 13 years ago

“is brilliant.... my vision is better, easy free from wearing glasses.”

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Posted 13 years ago

“everything has been good they do look after you and take care of you which is the best”

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Posted 13 years ago

“I have been extremely pleased with the service received from Optical Express during my laser surgery 'journey' and am delighted with the results achieved. It's wonderful to get up and go in the morning without having to fumble round for glasses. It's made a big difference to my life. Many thanks.”

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Posted 13 years ago

“The best experience is not steaming up when walking out of the cold into a warm room and not haveing to dry them when it is raining . Driveing with out glasses is by far better”

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Posted 13 years ago

“The best thing I have ever done ..... Hubby had it done a week later. No messing around with contact lenses like I have done for the last 12 years or so. Would definatly recommend. Thank you !!”

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Posted 13 years ago

“the surgery was very quick, which was good. The result is amazing and I cant believe I hesitated in having this amazing procedure done. It has changed my life completely!!! I am much more happy now without wearing glasses i would recommend this to anyone who wears glasses or contact lenses.”

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Posted 13 years ago

“I am so happy that i diceded to to eye laser surgery, now my live change completely to better way, i do not need think about glasses washing and cleaning all the time, on summer time, i do not need wearing glasses anymore, i can wearing sunglasses. Live is much better like new born:)”

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Posted 13 years ago

“Amazing feeling have perfect vision again, no more glasses or contact lenses. The only regret I have is that I wished I had the laser treatment years ago.”

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Posted 13 years ago

“its the best thing i have ever done i would tell anyone to have this done”

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Posted 13 years ago

“Generally a worthwhile experience.”

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Posted 13 years ago

“My experience of laser eye surgery has been very good. The after care is excellent and my only regret is that I didn't do it years ago.”

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Posted 13 years ago

“very happy with the outcome. Made eyesight 100% better”

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Posted 13 years ago

“very good service would do it again well done”

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Posted 13 years ago

“The day of the surgery was comforting with staff helping me keep calm about what I found, a particularly terrifying experience. The proceedure was quick and relatively simple. Since then, I have found the aftercare beneficial.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,220 reviews