Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole procedure went extremely smoothly and I couldn't have asked for anything better. There was no pain throughout and my vision was excellent straight away, which was very impressive. I would certainly recommend this to everyone I know as it has changed my life and made everyday tasks a lot easier.”

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Posted 12 years ago

“On the day i was in and out of the building in 70 minutes. My procedure was very quick andeffeciate and everybody very helpful. I have had numerouse follow up appointments and all have been very satisfactory and helpful”

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Posted 12 years ago

“Overall a fantastic experience, staff were all friendly and always answered any question I had. Would recommend without a shadow of a doubt to anyone who asks me about it”

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Posted 12 years ago

“Very pleased, it's still a novelty to wake up in the morning and be able to see!”

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Posted 12 years ago

“I am very happy with the whole expereince and would recommend it.”

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Posted 12 years ago

“I've been planning to get my eyes lasered for years. Finally got it done. I've had some difficulty with dry eyes and my left eye still isn't quite right but overall my eyesight is still better than with glasses or contact lenses. I'm sure it will only get better. The process is fast and painless and the aftercare is excellent.”

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Posted 12 years ago

“Although slightly daunting at first, the staff were exceptionally good at explaining what was going on, reassuring me that everything was in order and making sure that I was informed and comfortable throughout the test, treatments and reviews. It has made life so much simpler, and my vision is better than it ever was with glasses. Cannot recommend it highly enough.”

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Posted 12 years ago

“Great to be able to have sharper vision. Improved my vision. For instance driving experiences, is more relaxing and good for safety reasons.”

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Posted 12 years ago

“A marvellous feeling to be free of lenses and glasses”

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Posted 12 years ago

“very pleased with the results!”

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Posted 12 years ago

“no problems at all just have it done if your suitable you will not regret it”

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Posted 12 years ago

“very happy”

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Posted 12 years ago

“I have felt completely looked after throughout the entire experience. Very professional staff.”

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Posted 12 years ago

“Am extremely satisfied with the results of my procedure. I now have better vision than i did whilst wearing my glasses! This gives me alot more freedom in my life which is fantastic. e.g. I can now drive without my glasses which I have discovered is very satisfying!”

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Posted 12 years ago

“very satisfied with laser eye surgery, will improve golf experience but unfortuately not my golf!”

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Posted 12 years ago

“I am very happy with the results, I expected to have dry eyes after treatment however this has not been the case. The staff have been great and I am really happy that I took this decision to have laser eye surger and would highly recommend Optical Express to friends and family.”

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Posted 12 years ago

“I wish I did eye surgery before. Very satisfied!”

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Posted 12 years ago

“From start to finish the whole experience was first rate i had spoken to 2 other people that had also had laser surgery and i'm glad i did i don't regret one second and would recomend it to anyone.”

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Posted 12 years ago

“My experience with optical express throughout my laser eye treatment has been fantastic. I have always felt very welcomed and acknowleged within seconds. On the day of my treatment I was fully informed of the procedure and was able to ask any questions however silly I was put very much at ease with the response. I was amazed at how quick the treatment was. I can now enjoy life and appreciate the small things which people who have never worn glasses won't realise- e.g opening the oven and steaming, being able to tell the time when I wake up at night”

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Posted 12 years ago

“After having Laser eye surgery I experienced slow healing and a lot of problems with light. After the pain and the light problems settled I can see for the first time since childhood I don't need glasses and I'm happy about that.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews