Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,222 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i would highly recomend optical express it has been a life changing experience, since the freadom of not having to wear glasses i have enjoyed both sporting activities and socialising much more,life without glasses i would never have felt it possible i waited 5 years and just wich iu had done it earlier.iv been left with a little perscription in the left eye which i hope will correct itself.highly recommend treatment to anyone.”

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Posted 13 years ago

“From the age of 8 I had been sort sighted, with my vision continually getting worse. When I had eye laser surgery I was amazed that as soon as the procedure had finished, I sat up and was able to see the face of my surgeon without my glasses on, which was amazing! Over the next few days, my vision became clearer, as the initial haze began to clear. I found that when I looked around, I was able to see things in much clearer detail than when I had worn glasses. I couldn't believe how brilliant the results were! Over the last month, I have found that my clear eyesight has helped me to gain confidence as I know I am able to see clearly and don't have to squint or move really close to things when looking at them. It has been an amazing experience and certainly one I would recommend to others for improving your quality of life! Thank you optical express!!”

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Posted 13 years ago

“very quick and easy to have done would highly recommend anyone have it done. so much easier without glasses doing everything.”

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Posted 13 years ago

“The whole procedure went extremely smoothly and I couldn't have asked for anything better. There was no pain throughout and my vision was excellent straight away, which was very impressive. I would certainly recommend this to everyone I know as it has changed my life and made everyday tasks a lot easier.”

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Posted 13 years ago

“On the day i was in and out of the building in 70 minutes. My procedure was very quick andeffeciate and everybody very helpful. I have had numerouse follow up appointments and all have been very satisfactory and helpful”

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Posted 13 years ago

“Overall a fantastic experience, staff were all friendly and always answered any question I had. Would recommend without a shadow of a doubt to anyone who asks me about it”

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Posted 13 years ago

“Very pleased, it's still a novelty to wake up in the morning and be able to see!”

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Posted 13 years ago

“I am very happy with the whole expereince and would recommend it.”

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Posted 13 years ago

“I've been planning to get my eyes lasered for years. Finally got it done. I've had some difficulty with dry eyes and my left eye still isn't quite right but overall my eyesight is still better than with glasses or contact lenses. I'm sure it will only get better. The process is fast and painless and the aftercare is excellent.”

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Posted 13 years ago

“Although slightly daunting at first, the staff were exceptionally good at explaining what was going on, reassuring me that everything was in order and making sure that I was informed and comfortable throughout the test, treatments and reviews. It has made life so much simpler, and my vision is better than it ever was with glasses. Cannot recommend it highly enough.”

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Posted 13 years ago

“Great to be able to have sharper vision. Improved my vision. For instance driving experiences, is more relaxing and good for safety reasons.”

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Posted 13 years ago

“A marvellous feeling to be free of lenses and glasses”

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Posted 13 years ago

“very pleased with the results!”

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Posted 13 years ago

“no problems at all just have it done if your suitable you will not regret it”

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Posted 13 years ago

“very happy”

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Posted 13 years ago

“I have felt completely looked after throughout the entire experience. Very professional staff.”

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Posted 13 years ago

“Am extremely satisfied with the results of my procedure. I now have better vision than i did whilst wearing my glasses! This gives me alot more freedom in my life which is fantastic. e.g. I can now drive without my glasses which I have discovered is very satisfying!”

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Posted 13 years ago

“very satisfied with laser eye surgery, will improve golf experience but unfortuately not my golf!”

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Posted 13 years ago

“I am very happy with the results, I expected to have dry eyes after treatment however this has not been the case. The staff have been great and I am really happy that I took this decision to have laser eye surger and would highly recommend Optical Express to friends and family.”

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Posted 13 years ago

“I wish I did eye surgery before. Very satisfied!”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,222 reviews