Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“apart from some miscommunication and general paperwork mishaps at the beginning of the experience, i have been very satisfied with the level of care and general treatment and optical express... the surgeon was amazing!”

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Posted 12 years ago

“I was nervous before the surgery but it was done quickly and professionally. I was amazed at how much I could see after 4 hours, even though it was a little blurry. Within 24 hours I had perfect vision. After 2 months the glares and halos were going away. I had a slilght bit of scar tissue on my left eye that I could see in certain lights but after 3 months this went away. I now have great vision and am enjoying life without glasses or contact - great for badminton and swimming. Best decision I ever made and would recommend it to anyone.”

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Posted 12 years ago

“Having laser surgery has improved the quality of my life greatly, I am now able to get up and go without having to remember to take my glasses, I no longer need to bother with contact lenses when playing sport or out on a sunny day to be able to wear sunglasses, and just to be able to see the world with such clarity with my natural vision is incredible. All this for just a few minutes on the operating table where the only discomfort was a little pressure on the eye, but no pain at all. The staff at Optical Express are very attentive and responsive to their patients. You can only appreciate the joys of the results once you've done it, so I highly recommend laser treatment at Optical Express to anyone who is missing out on life due to poor vision.”

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Posted 12 years ago

“Laser has really made an improvment to my lifestyle. i would highly recconmend it to others think of havinf it done.”

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Posted 12 years ago

“I am very happy with my experience and would recommend it to anyone who was thinking of getting laser eye. Makes things a lot simpler not having to worry about contacts or glasses.”

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Posted 12 years ago

“The staff were very helpfull and level of service was excellent every visit.”

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Posted 12 years ago

“Quick process, quick recovery and good results.”

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Posted 12 years ago

“I am a paramedic and a Mum, and being able to see without glasses has changed my life! I am so pleased with the results I would recommend Laser Eye Surgery and in particular Optical Express.”

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Posted 12 years ago

“Very happy with the results. I almost didn't go ahead with laser eye surgey as I worked myself up about it and was quite scared of the procedure. I'm glad I went ahead as the surgeon put my mind at ease straight away, and it wasn't so bad afterall!”

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Posted 12 years ago

“I am suffering with dry eyes and this has obviously made an impact on the treatment. Happy with the laser treatment but still early days. Very impressed with the care given. Would recommend Optical Express if any of my family or friends were intrested.”

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Posted 12 years ago

“You can't compare your vision. Much much better. I wish I could have done a long time ago.”

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Posted 12 years ago

“My 2 year old daughter was grabbing my glasses and twisting them to almost destruction. I dont have to worry about having to buy a fresh pair of glasses anymore.”

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Posted 12 years ago

“since having the laser eye surgery, its been great can see more clearly now. only thing that i would say i wasnot told was the discomfort after one to two days post eye surgery. but overall great pleased that i took the chance. thanks”

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Posted 12 years ago

“DUE TO CIRCUMSTANCES I HAVE VISITED OXFORD FOR CONSULTATION AND SURGERY THEN UNFORTUNATELY I HAD TO GO TO BIRMINGHAM FOR A FLAP LIFT AND RE-CLEAN DUE TO INFLAMATION, THEN MILTON KEYNES FOR THE 1 MONTH FOLLOW UP DUE TO OXFORD RE-SITEING BUT I HAVE TO SAY THAT EVERY LOCATION HAS BEEN OUTSTANDING IN CARE AND POLITENESS AND ALSO TO THE DEGREE OF HELP AND INFORMATION. THE WHOLE EXPERIENCE HAS BEEN A HAPPY ONE”

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Posted 12 years ago

“I have extremely pleased with the outcome of my laser eye treatement. I would definitely recomend it to my friends and have done! I could not have wished for better eyesight. Thank you!”

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Posted 12 years ago

“overall very satisfied with the end result.”

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Posted 12 years ago

“The whole experience has been very pleasant and I am more than satisfied with the results. The care and attention I have received has been exemplary and I am really pleased with my current vision and have gone from wearing glasses all day every day to not wearing glasses at all ever. Fantastic. The only downside has been night driving but I still drive home every evening and am adjusting ok and it is still early days.”

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Posted 12 years ago

“Very satisfied with the outcome. Great to be able to see the time when I wake up in the morning! Woud definitely reccommend to a friend.”

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Posted 12 years ago

“I was hesitant at first and slightly worried about the procedure. But all the staff made me feel comfortable and at ease while also answering any questions i had fully and expertly. I am able to see better than i ever have, and i noticed a huge difference as soon as i had it done within a matter of 10 mins. My wee boy thinks i have bionic eyes which is pretty true, to be honest as my eyes have never been able to see so great. Playing football is hugely better as im not constantly worried about my contact lenses falling out or my vision blurring with the lense moving all the time. Fantastic job has been done in keeping me feeling like an individual and every member of staff is positive and friendly before and after my treatment.”

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Posted 12 years ago

“I cannot fault anyone involved with this exerience. Everything and everyone, from the surgeon and aftercare has been excellent. I should have taken the plunge and done this years ago! Thank you for all you have done.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews