Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,222 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From day one of my consultation to my treatment and aftercare I have been more than satisfied. Staff have been most helpful in every way appointments have been dealt with on time and very efficiently. Have to say I am delighted with the results and wish I had had the treatment much sooner. So nice not to have to wear glasses anymore. Many thanks.”

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Posted 13 years ago

“Should of done it years ago... Best 1400 ive ever spent... x”

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Posted 13 years ago

“Worth doing it, simply just to not have glasses. I feel I can do so much more now I don't have to worry about knocking them or breaking them!”

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Posted 13 years ago

“apart from some miscommunication and general paperwork mishaps at the beginning of the experience, i have been very satisfied with the level of care and general treatment and optical express... the surgeon was amazing!”

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Posted 13 years ago

“I was nervous before the surgery but it was done quickly and professionally. I was amazed at how much I could see after 4 hours, even though it was a little blurry. Within 24 hours I had perfect vision. After 2 months the glares and halos were going away. I had a slilght bit of scar tissue on my left eye that I could see in certain lights but after 3 months this went away. I now have great vision and am enjoying life without glasses or contact - great for badminton and swimming. Best decision I ever made and would recommend it to anyone.”

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Posted 13 years ago

“Having laser surgery has improved the quality of my life greatly, I am now able to get up and go without having to remember to take my glasses, I no longer need to bother with contact lenses when playing sport or out on a sunny day to be able to wear sunglasses, and just to be able to see the world with such clarity with my natural vision is incredible. All this for just a few minutes on the operating table where the only discomfort was a little pressure on the eye, but no pain at all. The staff at Optical Express are very attentive and responsive to their patients. You can only appreciate the joys of the results once you've done it, so I highly recommend laser treatment at Optical Express to anyone who is missing out on life due to poor vision.”

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Posted 13 years ago

“Laser has really made an improvment to my lifestyle. i would highly recconmend it to others think of havinf it done.”

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Posted 13 years ago

“I am very happy with my experience and would recommend it to anyone who was thinking of getting laser eye. Makes things a lot simpler not having to worry about contacts or glasses.”

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Posted 13 years ago

“The staff were very helpfull and level of service was excellent every visit.”

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Posted 13 years ago

“Quick process, quick recovery and good results.”

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Posted 13 years ago

“I am a paramedic and a Mum, and being able to see without glasses has changed my life! I am so pleased with the results I would recommend Laser Eye Surgery and in particular Optical Express.”

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Posted 13 years ago

“Very happy with the results. I almost didn't go ahead with laser eye surgey as I worked myself up about it and was quite scared of the procedure. I'm glad I went ahead as the surgeon put my mind at ease straight away, and it wasn't so bad afterall!”

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Posted 13 years ago

“I am suffering with dry eyes and this has obviously made an impact on the treatment. Happy with the laser treatment but still early days. Very impressed with the care given. Would recommend Optical Express if any of my family or friends were intrested.”

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Posted 13 years ago

“You can't compare your vision. Much much better. I wish I could have done a long time ago.”

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Posted 13 years ago

“My 2 year old daughter was grabbing my glasses and twisting them to almost destruction. I dont have to worry about having to buy a fresh pair of glasses anymore.”

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Posted 13 years ago

“since having the laser eye surgery, its been great can see more clearly now. only thing that i would say i wasnot told was the discomfort after one to two days post eye surgery. but overall great pleased that i took the chance. thanks”

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Posted 13 years ago

“DUE TO CIRCUMSTANCES I HAVE VISITED OXFORD FOR CONSULTATION AND SURGERY THEN UNFORTUNATELY I HAD TO GO TO BIRMINGHAM FOR A FLAP LIFT AND RE-CLEAN DUE TO INFLAMATION, THEN MILTON KEYNES FOR THE 1 MONTH FOLLOW UP DUE TO OXFORD RE-SITEING BUT I HAVE TO SAY THAT EVERY LOCATION HAS BEEN OUTSTANDING IN CARE AND POLITENESS AND ALSO TO THE DEGREE OF HELP AND INFORMATION. THE WHOLE EXPERIENCE HAS BEEN A HAPPY ONE”

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Posted 13 years ago

“I have extremely pleased with the outcome of my laser eye treatement. I would definitely recomend it to my friends and have done! I could not have wished for better eyesight. Thank you!”

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Posted 13 years ago

“overall very satisfied with the end result.”

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Posted 13 years ago

“The whole experience has been very pleasant and I am more than satisfied with the results. The care and attention I have received has been exemplary and I am really pleased with my current vision and have gone from wearing glasses all day every day to not wearing glasses at all ever. Fantastic. The only downside has been night driving but I still drive home every evening and am adjusting ok and it is still early days.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,222 reviews