Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The procedure was over it seemed within 1 minute from lying down in front of the laser. Felt a bit sore and groggy for 4 hours but then felt able to perform as ususal ever since. Every day the clarity seemed to sharpen. Can now walk into a pub without steaming up or walk in drizzle without constantly wiping my lenses. Very pleased.”

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Posted 12 years ago

“Much better to not have to wear glasses anymore; great vision, no headaches.”

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Posted 12 years ago

“I'm so pleased that I don't have to wear glasses anymore - I can bake without them steaming up when I open the oven, shop at ease and see the price and size tags clearly and no longer get accused of ignoring folk as I can see them coming! Laser treatment has made my life so much easier and in this day and age, anything that does that has to be a bonus!”

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Posted 12 years ago

“I decided to have laser eye surgery because my optician was struggling to balance distance and near vision with contact lenses, and even varifocal glasses weren't really satisfactory (I moved to contact lenses to avoid having to wear glasses!). This meant that most activities, from reading to golfk, proved challenging and less enjoyable than they should. The team at my initial consultation was extremely thorough and professional ... so much so that I signed on the dotted line immediately. The surgery team was, again, extremely thorough and professional, talking me through the procedure calmly and answering all my questions. Following treatment, I was disappointed by the level of discomfort I suffered (it seemed extreme compared to what I'd been advised to expect), but this did only last until the next morning, when I was delighted to wake up to find that I could see without the aid of glasses or contact lenses! Since then, my eyes have continued to heal according to plan, and I can only say that I would recommend this treatment to anyone considering it ... the results can truly be life-changing!”

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Posted 12 years ago

“Absolutely brilliant.”

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Posted 12 years ago

“Excellent”

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Posted 12 years ago

“So far, so good, and looking forward to further improvements. Very courteous and polite staff, very reassuring and attentive optician.”

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Posted 12 years ago

“Apart from having to deal with my long sightedness the experence of the outside world has improved beyond my expectations. I now realise what I have been missing for all these years.”

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Posted 12 years ago

“From start to finish I have recieved a high leval of care. Very informative and helpful throughout. My vision is perfect and it has been a great pleasure to not have to mess about with contact lenses.”

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Posted 12 years ago

“can't believe how it has changed my life told everyone how wonderful it is to be free from glasses and lenses”

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Posted 12 years ago

“clear vision, better than before”

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Posted 12 years ago

“I wanted to laser vision correction as playing with m,y children was difficult. That is my glasses would get knocked off by my boisturos boys. Now I don't have that problem. I can see great! So happy with everything!”

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Posted 12 years ago

“great experience through out my treatment and after care. great throughout.”

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Posted 12 years ago

“Best money I had ever spend”

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Posted 12 years ago

“from the first time i walked in the service was good and my eye sight continue to improve every day”

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Posted 12 years ago

“overall fantastic, couldn't be happier with the result.”

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Posted 12 years ago

“Overall I am very satisfied with my vision and glad I took the plunge! Optical express staff were very friendly and made me feel comfortable.”

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Posted 12 years ago

“From day one of my consultation to my treatment and aftercare I have been more than satisfied. Staff have been most helpful in every way appointments have been dealt with on time and very efficiently. Have to say I am delighted with the results and wish I had had the treatment much sooner. So nice not to have to wear glasses anymore. Many thanks.”

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Posted 12 years ago

“Should of done it years ago... Best 1400 ive ever spent... x”

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Posted 12 years ago

“Worth doing it, simply just to not have glasses. I feel I can do so much more now I don't have to worry about knocking them or breaking them!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews