Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick and easy to have done would highly recommend anyone have it done. so much easier without glasses doing everything.”

Helpful Report

Posted 12 years ago

“The whole procedure went extremely smoothly and I couldn't have asked for anything better. There was no pain throughout and my vision was excellent straight away, which was very impressive. I would certainly recommend this to everyone I know as it has changed my life and made everyday tasks a lot easier.”

Helpful Report

Posted 12 years ago

“The whole journey with optical express has been great all the staff have been excellent the process has been handled with great care and all the staff without exception have been very friendly would recommend to anyone . The change is amazing . very pleased”

Helpful Report

Posted 12 years ago

“Amazed how quick the whole process was, expected discomfort after the opp but never materialized......”

Helpful Report

Posted 12 years ago

“One month after having laser eye surgery I am extremely satisfied with the results. Its a dream waking up and seeing PERFECT straight away, no need to reach for the glasses anymore. The results have gone beyond any expectations I had, I can soo much better than I could even with contacts! I'd recommend to anyone.”

Helpful Report

Posted 12 years ago

“it is just so much better being able to see first thing in the morning without worrying about contacts or glasses. fantastic”

Helpful Report

Posted 12 years ago

“IT IS GREAT TO NOT HAVE TO PUT GLASS ON WHEN GETTING UP IN THE MORNING, GOOD WHEN IT IS RAINING NO WET GLASSES, NO MISTING UP IN SHOPS, ONLY DOWN SIDE NOW NEED GLASSES FOR READING, BUT CAN LIVE WITH THAT.”

Helpful Report

Posted 12 years ago

“My wife and I both had lasik intralase wavefront, having worn lenses for 20 years and being apprehensive of surgery. Surgery was smooth, and we were looked after, very pleased so far. Well worth it!”

Helpful Report

Posted 12 years ago

“The best thing i ever did! It has made life easier.”

Helpful Report

Posted 12 years ago

“Surgery was pain free, slight discomfort when the suction ring was put on the eye, but nothing major. Afterwards eyes were a bit stingy and watery but with a few hours sleep felt fine later. 24 hours later I was able to drive my car. Since the surgery, colours are more vibrant and the world seems brighter. Would recommend it to anyone thinking of doing it. Should have done it years ago.”

Helpful Report

Posted 12 years ago

“The whole experience was brilliant, everyone done a fantastic job and will reconmmend friends and family. This was better than i expected it to be and was not painful at all.”

Helpful Report

Posted 12 years ago

“I was the most nervous patient ever, even crying in the waiting room!! The staff where i had my laser done were brilliant and the staff at my local store have been too. I can't imagine my life without perfect vision now, i don't know why i didn't do this sooner. It's changed my life for the better and now life without glasses and contacts feels normal! Best decision i ever made!!”

Helpful Report

Posted 12 years ago

“I was very apprehensive about lazer eye surgery but everyone put me at ease and explained the procedure to me as we went along they also answered any questions I asked without making me feel silly, the procedure was not at all painful,the scary bit was waiting to have it done. I am really happy with the result and only wish I had it done years ago.”

Helpful Report

Posted 12 years ago

“Extremely happy with the outcome”

Helpful Report

Posted 12 years ago

“very satisified with the surgey and with the service from optical express. would definately recommend lazer eye surgery, wish i had of done it sooner”

Helpful Report

Posted 12 years ago

“Very easy and a massive improvement”

Helpful Report

Posted 12 years ago

“Great results after a scarey operation. I don't think anyone can prepare you for the experience and smell of the operation. However that was only a couple of minutes and so very worth it. The resulting vision is incredible.”

Helpful Report

Posted 12 years ago

“Having put up with a very low prescription for years (roughly -1) I chose to have lasor correction. I would suggest that even for minor prescriptions this will improve your life, you will be able to see those road signs coming up, make out faces in crowds and not squint so much in general.”

Helpful Report

Posted 12 years ago

“Quick easy procedure, Worth having done.”

Helpful Report

Posted 13 years ago

“Great service, couldn't have asked for a better team. 6 months later and my vision pretty damn good! After surgery care was wonderful as well.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews