Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OPTICAL EXPRESS HAVE BEEN VERY HELPFUL AND LOOKED AFTER ME VERY WELL. ALTHOUGH MY EYESIGHT IS TAKING LONGER THAN EXPECTED TO STABLISE THE STAFF HAS BEEN FANTASTIC”

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Posted 13 years ago

“Brilliant. I am free of glasses and so much more confident. I like to show off that I can read the subtitles on the TV.”

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Posted 13 years ago

“I am extrememly happy with my vision after having laser , it is lovely to be able to get up and go in morning no more contact lenses and no more uncomfortable eyes, Thanks.”

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Posted 13 years ago

“It was a very quick and easy procedure which has made a massive difference to how I live my life, the ease of not having to wear glasses is amazing and I now own so many sunglasses! before I could only ever have perscription ones so it is lovely to have a choice. I can only echo the same comments as so many others..."Why did I wait so long to have it done"”

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Posted 13 years ago

“the customer service is perfect,I wish that every one was like this. Optical Express is a example for other clinics”

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Posted 13 years ago

“I was unsure wether to have one or two eyes lasered, the surgeon was very helpful. I ended up just having one eye done which I found very strange at first. The optician has been very encouraging told me to give it 3 months.I am now getting used to it. All the staff have been very friendly.”

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Posted 13 years ago

“Completely satisfied with everything.”

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Posted 13 years ago

“I am extremely satisfied with the treatment and after care I have recieved with Optical Express in Southampton. All Optical Express staff made me feel confident in chosing to have laser eye surgery. I would highly recommend Optical Express to anyone wanting to have their eyes corrected via laser sergery.”

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Posted 13 years ago

“The staff have been very polite and informative. The results have been amazing.”

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Posted 13 years ago

“It was daunting at first, however it didn't turn out to be bad at all! Knowing that my vision is now better than 20/20, I am extremely happy to have done my surgery here at Optical Express. Thank you all!”

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Posted 13 years ago

“I wore glasses for 12 years and the thought of not having to wear them anymore was really exciting. The surgeon and the staff at Optical Express made me feel totally at ease and the outcome is amazing! I can see properly again! I would definately recommend laser eye surgery to everyone!”

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Posted 13 years ago

“I deliberated for a long time before taking the decision to have the corrective surgury, I wish I had done it sooner! The improved benefits of not having to wear glasses cannot be understated. My vision is as good, if not better than it was 20 years ago.”

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Posted 13 years ago

“good”

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Posted 13 years ago

“FAB FAB GREAT”

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Posted 13 years ago

“if you want to change your life for ever just follow these three easy steps 1) Walk into Optical Express and have a consultation. 2) Book your surgery. 3) Get it done. Then you can like i change your life for ever no more glasses contacts and expensive bills just the ability to wake up in the morning open your eyes and see!!!!!!!!! Many thanks to all the staff and pardon the pun but hope to see you soon.”

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Posted 13 years ago

“The experiance has been really easy and the staff were really helpful”

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Posted 13 years ago

“Having Laser eye surgery has changed my life and has been the best decision that i have made. Being free of glasses is like being free to do whatever i want with out worrying about breaking or losing my glasses.”

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Posted 13 years ago

“after having surgery you feel free again instead of the constant hassle of lenses/glasses. i was very nervous before hand but im so glad i did it, i would recommend it to anybody!”

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Posted 12 years ago

“i would highly recomend optical express it has been a life changing experience, since the freadom of not having to wear glasses i have enjoyed both sporting activities and socialising much more,life without glasses i would never have felt it possible i waited 5 years and just wich iu had done it earlier.iv been left with a little perscription in the left eye which i hope will correct itself.highly recommend treatment to anyone.”

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Posted 12 years ago

“From the age of 8 I had been sort sighted, with my vision continually getting worse. When I had eye laser surgery I was amazed that as soon as the procedure had finished, I sat up and was able to see the face of my surgeon without my glasses on, which was amazing! Over the next few days, my vision became clearer, as the initial haze began to clear. I found that when I looked around, I was able to see things in much clearer detail than when I had worn glasses. I couldn't believe how brilliant the results were! Over the last month, I have found that my clear eyesight has helped me to gain confidence as I know I am able to see clearly and don't have to squint or move really close to things when looking at them. It has been an amazing experience and certainly one I would recommend to others for improving your quality of life! Thank you optical express!!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews