Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend laser eye surgery as it has improved the quality of life no end. I do not constantly worry about having my glasses or contact lenses with me and can enjoy more sports than ever. The payment plan makes it as affordable as say paying for contact lenses on a monthly basis. The quality of vision is far better than I expected it would be.”

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Posted 13 years ago

“The staff at Optical Express, and I mean every single member of staff, are truly gems. Everyone is extremely courteous and professional. Time is taken in every stage of the treatment. And the treatment itself has totally transformed my life, better than 20/20 vision after 1 week and no pain or discomfort.”

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Posted 13 years ago

“i have never had a vision like that in my whole life, the surgery done a good job. i am very happy with the results and i recomend it to everyone, you wouldnt regret it!”

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Posted 13 years ago

“Much easier than expected, no pain and no problems. Vision much better than I ever thought it could be. Wish I had done it sooner.”

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Posted 13 years ago

“Professional, friendly staff, quality service with outstanding results. I would recommend this to anybody that is thinking about it. It has improved my life so much. Very happy.”

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Posted 13 years ago

“Very happy with the service provided. Staff are always kind and accomodating.”

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Posted 13 years ago

“I was very happy with the surgery, my eyes recovered alot quicker then I expected, and was less painfull then i ever imagined. I am amazed at how easy it is to fix someones eyesight after all the years of wearing glasses”

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Posted 13 years ago

“have had no problems with optical express had a pleasant visit on all occasions. very happy with the quality of my eyes now. waiting times are about average and get acknowledged when enter the store.”

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Posted 13 years ago

“I have had an excellent experience with Optical Express. I was astigmatic and have worn lenses and glasses for 18 years but now I can see perfectly. Beeing free of lenses and glasses is an amazing feeling and it is great to set off in the car in the mornings and not have to worry about putting my lenses in so I can see to drive! I had the Wavefront laser surgey which was over in under ten minutes and was completely painless - it wasn't even uncomfortable. The surgery wasn't cheap but it was genuinely worth every penny. The staff at Optical Express have been very professional and, apart from dry eyes now and again, I have no complaints. Thank you!”

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Posted 13 years ago

“I'm very pleased with the results of the surgery, all turned out better than I could've hoped, I was well looked after before during and continue to be after the treatment, I would definitely suggest to others to go for it.”

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Posted 13 years ago

“I had put this surgery off for quite some time. I am now kicking myself that I did not do it sooner! I'm so pleased with the results and took great pleasure in throwing away my contact lenses! I would recommend this to any of my friends. If they too are putting it off I would tell them not to wait a minute longer.”

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Posted 13 years ago

“I wore spectacles for 40 years before opting to have Laser Surgery. I am delighted with the results and the freedom from having no more spectacles is unbelievable! I was a bit apprehensive before the treatment but I'm so glad I went ahead with it.”

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Posted 13 years ago

“I was very nervous about having laser eye surgery however the surgery itself was so straight forward and easy that I was pleasantly surprised. My eyesight as a result is absolutely amazing - it is better than I expected and better than when I wore glasses. My confidence has improved and I feel happier. I would recommend this surgery to anyone.”

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Posted 13 years ago

“My only regret is that I didn't do this years ago. My confidence in all matters, even non sight related, has sky rocketed as a result of undergoing this procedure. I have already convinced two of my close friends to undergo laser surgery and they will both be using Optical Express to do it. Thank you.”

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Posted 13 years ago

“great, enjoying my life without glasses thanx to optical express”

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Posted 13 years ago

“Generally, the surgery itself, the staff, the stores and the results have exceeded my expectations. I have always felt looked after and welcome - and the results were outstanding. Can't ask for more than that!”

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Posted 13 years ago

“The level of care and understanding it outstanding from Optical Express. My confidence has gone through the roof in my day to day life. Can not thank you all enough.”

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Posted 13 years ago

“Having the surgery has given me the freedom I wanted from glasses and contact lenses. Not only do I have the freedom I have better qulaity of vision too. I would recommened Optical Express and laser surgery to anyone I know.”

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Posted 13 years ago

“this is the best thing i have ever had done. i wish i had had it done years ago”

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Posted 13 years ago

“The aftercare from the staff is very good. they having a calming effect and answer any of your questions. I'm still finding my eyesight is improving after 1 month of my procedure and I would recommend it to everyone”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews