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Optical Express Reviews

4.7 Rating 4,218 Reviews
95 %
of reviewers recommend Optical Express
4.7
Based on 4,218 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 38%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025
This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers
Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 1 star review on 24th September 2021
John Binnie
Optical Express 1 star review on 27th July 2021
Anonymous
Optical Express 1 star review on 27th July 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
The surgery changed my life completely. I can do everything more freely,all activities are easier, I don't have to think about the glasses or that I can't see something. Finally, I will go for a diving course. I am never looking back and don't regret the decision, maybe the fact that I haven't done it earlier. I would recommend laser eye surgery to everyone. Thank you.
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Posted 13 years ago
The experience was good, no trouble after, clean, quick (10 mins). would recommend to friends and family!
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Posted 13 years ago
Allways been in good care, never had to wait and my eyes feel better than ever.
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Posted 13 years ago
had to have my right eye done twice but am really pleased i had it done
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Posted 13 years ago
I spent a year thinking about having the treatment, and i was very nervouse. My life has greatly improved after the treatment. Time saving and pleasure in wearing make-up. best money i have spent.
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Posted 13 years ago
Very friendly competent staff. All questions answered no problem. Very satisfied wtih experience. Great result. Wonderful follow up care.
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Posted 13 years ago
I decided on laser eye surgery and I have to say it was one of the best moves i could make, my prescription was -7.25 in both eyes and I now have better than 20/20 vision! Having worn glasses since I was 5 years old and contact lenses since I was 15 this has been an absolute pleasure to have this sugery and to enhance the quality of my life! Many thanks to all the staff at optical express its been a pleasure!
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Posted 13 years ago
fab so glad i had it done and i will tell all my friends to come here if they need it.
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Posted 13 years ago
I didnt like the surgery itself it was horrible and scary but overall im glad i had it done it was worth every second. I would recommend it to everyone its a live changing experience.
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Posted 13 years ago
Before having laser treatment my vision was very very poor and without the aids of contact lenses or glasses i was virtually blind. Since having my laser surgery i feel like i have purchased a new pair of eyes and feel like my old life of messing around with contact lenses in the morning or at night is a million miles away. Overall i'm very very happy!!
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Posted 13 years ago
I was late for my very first appointment, it was surgery day and very busy, however the receptionist gave me a later appointment that day. It was suggested to me I just have the one eye done as I only needed glasses for driving. To mimick potential results of mono surgery I was fitted with contact lense in one eye that day for a week, then it was removed. This all went very well. The actual surgey day was fast, extremely professional and I knew from the moment I entered Optical Express for the first time I was in safe hands. Every staff member I encountered gave me the best personal service. Julianne Smyth was particularly helpful when, me having misplaced my credit agreement, prited off copies for me at the store - all thes when the store was busy and I am sure she had better things to do! Overall Optical Express provided a really 'feel good' experience and I cannot recommnend it highly enough. My eyesight is absolutely perfect!
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Posted 13 years ago
my eyesight was extreamly poor and within minutes of having the sugury i could notice the difference, i now have perfect vision and i have no issues with my sight at all, i would recoment the surgury to everyone as it makes life so much easier. overall i could find no fault with anything as everything went smoothly and was explain beforhand.
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Posted 13 years ago
Wish I had Laser Eye Surgery sooner - money well spent!!
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Posted 13 years ago
although woried about surgery everthing was explained and went to plan with excellent follow up service made experience very easy wish i had done it years ago
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Posted 13 years ago
Right from my first consulation through to my 1 month check, everyone I've spoken to and seen has been professional, friendly and supportive. My eyesight is great now and I am so pleased that I finally had surgery. I don't regret a thing except maybe waiting so long.
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Posted 13 years ago
super service great treatment easier than having a check up at the dentists Quick recovery super results and aftercare service (Reccomended)
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Posted 13 years ago
Been wearing glasses for the past 7 years or so and after the surgery i am so glad that i won't need to wear them again for a very long time. Getting the surgery also made it a lot easier for me to go to gym and go out to the nightclubs. Thanks Optical Express!
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Posted 13 years ago
Totally awesome, the whole process was easy, staff were brilliant and now my vision is bang on. Have already recommended it to friends.
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Posted 13 years ago
Laser surgery has allowed me to live 'outside the box'. By that i mean that i always felt that i was living life in a tv when i had glasses on. Now i feel free and strangely, younger!
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Posted 13 years ago
i was very satisfied with all that has gone on, surgery, customer care, and the running of optical express at southampton west quay. and i would recommend it to anyone who was scared or thought it could be painful or uncomfortable. if i had a problem i would have it done again tomorrow!! very happy !!
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Posted 13 years ago
Optical Express is rated 4.7 based on 4,218 reviews