Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All staff and optometrists ahve been very friendly and professional and I am pleased I chose Optical Express.”

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Posted 12 years ago

“Being able to see so clearly without wearing any lenses or glasses is amazing. The results after laser eye surgery have proved to be way beyond what I expected. Day or night my vision is now fantastic. I am truly satisfied with the results and would reccomend laser eye surgery to anyone wanting to improve there vision. Well worth every penny :-) Go for it you will not be dissapointed.”

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Posted 12 years ago

“I never thought surgery would make such a difference to my life. After having the surgery 2 yrs ago i cannot believe why i waited so long to have laser. My confidence has grown so much and have excelled at work and been promoted to Supervisor. Seems funny to think that i actually did hide behind my specs. I would recommend anyone considering surgery to definately go for it as it make such an amazing difference.”

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Posted 12 years ago

“I had really bad eye sight in both eyes before having laser eye surgery, I wore both glasses and contact lenses. Contact lenses irratated my eyes sometimes, having laser eye surgery meant, I could wake up on a morning, not having to look for my glasses. I had prepare in advance what I was going to use either contacts or glasses to fit in with my lifestyle, now I have none of that. I would recommend it to anyone.”

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Posted 12 years ago

“the outcome is good but until i can see fully i cannot really say its better than my contacts. but i was -7 so to be able to see anything is a good start. im sure next month ill be very pleased with the outcome.”

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Posted 12 years ago

“Excellent service, results much better than I expected! Very very happy thanks :)”

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Posted 12 years ago

“Honestly it was a very scary thought of surgery but I have no idea why I was scared with the help of the team. From start to finish I have had top quality care and treatment and surgery took literally 10mins if that. My eyes were at a very high perscription (-6”

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Posted 12 years ago

“I was nervous on the day and experienced pain for a few hours in bed after surgery. after a good nights sleep, i awoke next day able to see which was fantastic. few days later and i felt 20/20 vision and have no clutter of contacts/glasses aroudn house. did feel a little glare driving fora week but fine now, no halos as some said may happen. 1month in and feels great. excellent professional service answerign all q's and concerns.”

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Posted 12 years ago

“best thing i have ever done! very happy with the results and staff are always friendly and helpful.”

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Posted 12 years ago

“Operation was almost painless and resulted in good vision within 18 hours. Without glasses I now have better alround vision and perception, which was is better for sports. Now i don't need multiple pairs of glasses and special kit. Currently I am waiting for eyes to settle with respect to night vision, where I see more starbursts and hallos than with glasses however I am assured that this will improve. However I still feel perfectly able to drive, albeit it may possible be more tiring on long drives. So overall very positive.”

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Posted 12 years ago

“Worth every penny I spent. My only regret is not having it done years ago!! Thank you so much! No problems at all and has changed the way I look at things - literally!”

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Posted 12 years ago

“In general my activities have been improved by not having to wear glasses. Like many others I grew to hate my specs. Optical Express have, without doubt, improved my life; and they're a lovely bunch of people.”

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Posted 12 years ago

“Quick procedure, happy staff and very good customer service. Felt supported throughout. Would recommend to others.”

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Posted 12 years ago

“Very satisfied. I regeret that I didn't have surgery earlier.”

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Posted 12 years ago

“have laser eye surgery has improved my lifestyle it has also helped with the way i feel”

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Posted 12 years ago

“What a delightful experience having better than 20/20 vision, I can not believe what a difference it makes and I feel and llok younger without glasses.”

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Posted 12 years ago

“I have been see before my appointment time every appointment I have had, the staff are very helpful! I am amazed with the results, and have a new improved life! the staff are extremely friendly and helpful! and i would highly recommened opticial express for laser eye surgery! a huge thanks to all!!”

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Posted 12 years ago

“very happy with how my eyes are after surgery”

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Posted 12 years ago

“I have been completely satisfied about the overall outcome following the surgery and would not hesitate about recommending it to a friend or family. I felt fully informed and prepared throughout the surgery and pre and post surgery appointments. It was the best decision I ever made, I just wish I hadn't waited so long to do it.”

Helpful Report

Posted 12 years ago

“The Refractive Optometrist by the name of Jamil is outstanding in the care, attention and advice that he gives. Also the surgen who did my procedure was outstanding as well, I think his name was Rodney who gave me supberb advice and am grateful that I was seen by him. The only down side is that I am still waiting for my refund on one eye because at the moment I have only had my right eye done. I do plan to get the other one done later on this year.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews