Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Easy, quick proceedure and all questions answered. Confident staff would do a good job”

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Posted 12 years ago

“Really glad that I had the surgery, it's about what I expected from tlaking to friends but it just makes life a little bit easier.”

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Posted 12 years ago

“Very satisfied with the overall care from optical express, has changed my life completely I can not believe it, my eye sight before was quite bad and now to be able to see without glasses is amzing which means when I get married in may I wont have to worry about putting contact lenses in.”

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Posted 12 years ago

“this is the best decision i have ever made in my life and i am refering it to all my friends, family and even strangers. i would do it all again with no hesitation. i never thought my vision could be as good as it is 20/12. i feel free to enjoy my life without having to think about my vision. driving at night time feel strange as i can see as clearly as i can in the day. waking in the middle of the night and being able to see the time on my clock is still a novelty!! keeping fit without having to wear glasses is fantastic!! from start to finish i have been made to feel special by all staff. i would rather has eye laser surgery than go to the dentist for a check up!!”

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Posted 12 years ago

“I am very satisfied with the care i received during and after my treatment.”

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Posted 12 years ago

“the staff have been brilliant,made me feel at ease as soon as i walked in, they tell you what there going to do to you,so you feel at ease,from going in at 6 and going home at half past its amazing,there was no pain at all,i would do it all again.wish i had done it sooner.”

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Posted 12 years ago

“Very pleased I went through with it. Happy with my new eyesight. Staff here at MK have alwaysbeen a pleasure.”

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Posted 12 years ago

“A very professional service with everything explained to me at every stage. I had one afternoon of mild discomfort after the operation and since then everything has been great. I wish I had done it years ago.”

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Posted 12 years ago

“I needed glasses for both long and short distances, couldn't see a thing without glasses became very frustrated never having glasses when I needed them. I had the proceedure, first eye done 4 weeks ago and the other eye 3 weeks ago. Although there is still a way to go I have noticed a tremendous improvement and can now read a newspaper without glasses - first time in 15 years!. The healing process is still going on, but they assure me within 6 months, probably 3, that my eyes will be as good as new - can't wait. Overall I am really pleased I came to Optical Express for this proceedure.”

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Posted 12 years ago

“Since I have had to wear glasses over the past few years I have experianced difficlty. Now I have had the Lense Transfer, it has been a breath of fresh air. Improving my standard of life beyond expectations. I would not hesitate to recomend this procedure to any one and have peace of mind there would be no negative comments overall.”

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Posted 12 years ago

“Before my surgery I had very poor vision both for distance and reading. I wore hard contact lenses for 35 years and then went over to glasses when it became too difficult to read and see distance. I never liked wearing glasses and so I tried soft contact lenses that could cope with my astigmatism and prescription. These were OK but not perfect. I then read about refractive lens replacement and decided it was exactly what I wanted. I am over the moon with the results and would recommend it to anyone in similar circumstances.”

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Posted 12 years ago

“I won't lie, the procedure itself isn't fun, but it definitely does not hurt and the 24 hours afterwards are uncomfortable but that is all. I am truly amazed at the outcome, and it is such a freedom not having to wear glasses or contacts - after 27 years! Thanks very much.”

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Posted 12 years ago

“Efficient and friendly service. Great to be able to see properly again...Thanks!”

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Posted 12 years ago

“I was always a little worried about having laser surgery due to my profession as a digital modeller for the Automotive industry. The staff made me feel very welcome and comfortable throughout my procedure and the staff during the follow up appointments have been outstanding.”

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Posted 12 years ago

“I have been wearing spectacles and contact lenses over 10 years. It was uncomfortable especially while swimming. And I used to suffer muscle cramps around my neck. One day, one of my friends suggested me do the laser eye surgery to improve my eye sight. Then, I decided to do it as soon as possible, came to Optical Express and did the surgery. The surgeon and staffs are expert, patient and friendly. The surgery was done very well more than that I have been expected and post-surgery care is also very satisfying. I strongly recommend this surgery to everyone having poor eye sight.”

Helpful Report

Posted 12 years ago

“excellent, brillinat treatment. relaxed caring staff who put me at ease. good location. I was anxious about surgery and had heard a lot of myths such as I could not have laser eye surgery because of a lazy eye. The treatment took seconds to perform and I felt fine the nest day. Would recommend optical express to anyone.”

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Posted 12 years ago

“having lazer surgery has improved my day no end, no glasses, no contact lenses - eases every day”

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Posted 12 years ago

“I originally had latek sugury but retained some short sighted nedd in my right eye. Two years later i had further corrective surgury an this has given me exceelnt distance vision in my right.”

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Posted 12 years ago

“When I was going to get lazer eye treatment i was nervous about it but the staff gave me all the information i needed and made me feel better about the surgury, afer i got it done i was so suprised how quick it was just 10 mins minimum i my vison was already getting better. Well worth the money and the best thing thats happened to me.”

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Posted 12 years ago

“Amazing. Very friendly staff who made me feel at ease and gave me all of the important details without even asking. the surgeon was very friendly and professional and the after care i have recieved has been fantastic! Thanks guys!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews