Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I decided to go with Optical Express via recommendation. The staff have been great, showing a lot of compassion and care for the client. Having laser has completely changed my life, it's made a difference in my personal and business life. I would definately recommend the service to family and friends.”

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Posted 12 years ago

“Very good as not having to wear glasses is a real bonus. I only need glasses for very small or close work and reading small print like news paper. Its a real bonus not having glasses when I come to put on my crash helmet for my motorcycle”

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Posted 12 years ago

“Had a very satisfactory treatment and the staff are very halpful and friendly. I would recommend Optical Expres to friends.”

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Posted 12 years ago

“Easy, pain free. Much better than wearing glasses or contact lenses. Highly recommended”

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Posted 12 years ago

“The procedure went well and the aftercare is excellent. No regrets and would recommend it.”

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Posted 12 years ago

“I am very happy that i went ahead with Laser eye, although i thought my close up vision wouldn't be affected, my long vision has improved and i no longer have difficulty seeing things far away. I understand that it takes time for my eyes to settle so I will await the improvement to my close up vision while at work (computer work).”

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Posted 12 years ago

“Laser eye surgery has changed my life and i am very happy with the way it went. I am able to see things more clearly that I couldnt see before. I would definately reccommend it to my family and friends. I was given all the information i needed and any questions i had before and after the surgery were answered.”

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Posted 12 years ago

“I wish i would have had it done sooner”

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Posted 12 years ago

“I have wanted laser eye surgery for as long as I can remember -- as long as I have worn glasses. With my vision finally settling in my twenties, I was attracted by how open Optical Express were about the process and how simply they explained it. The whole process, from first registering my interest to post-op check-ups, was prompt and friendly as well as efficient, and Optical Express have impressed me every step of the way. They understood when I needed to delay my surgery for personal reasons and were great about rescheduling. In terms of aftercare, everything that I have needed in terms of products and information has been easily available, and the effect has really been life-changing -- for the first time in over a decade, I have been able to open my eyes and see at any time, in any place -- something which many people must take for granted. My experience has been incredible, and stands among my best memories.”

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Posted 12 years ago

“I had a fantastic experience with Optical Excpress, they helped me a lot to choose the best treatment for me according to my lifestyle and needs. All questions and concerns I had were answered and talked through that I was so relaxed and comfortable throughout the whole time. Even on that day of Laser Surgery I was calm and new I was doing a great thing. Everyone was very welcoming and looked after me so well. One of the best customer Service and care I have ever received somewhere. A Huge Thank you to the whole Team!”

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Posted 12 years ago

“Wonderfull experience changed my life for the better.”

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Posted 12 years ago

“it has been professional throughout. All questions were answered, and especially at the beginning when I was nervous, this was handled professionally and calmly. Since the surgery, all appointments and queries have been dealt with in a quick and efficent way.”

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Posted 12 years ago

“Very happy with the experience. Delighted to be able to see! :-)”

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Posted 12 years ago

“Very impressed with all the staff surgery was painless Would reccommend”

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Posted 12 years ago

“My experience with having laser vision correction with optical express has been a joy from beginning to end. From the original consultation to the aftercare appointments, I have been treated with curtasy, respect and a friendly attitude, and all staff and surgery members whom I have come into contact with have always been helpful and kind.”

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Posted 12 years ago

“Nervous but treatment went smoothly. Experienced far fewer side effects than expected. Forgotten that I used to wear contact lenses and glasses as well as the hassle that went with it.”

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Posted 12 years ago

“From start to finish I felt very reassured with the professional experience which I received. The staff were very helpful and I always felt at ease and well informed. Being able to wake up and see clearly has been incredible.”

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Posted 12 years ago

“the experience was very good im glad i have had the surgrey done as i have no need for glasses anymore and this makes me happy. i would definatly recommend this surgrey to anyone i know as im very pleased with the results. it has taken alot of stress out of my life. thank you”

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Posted 12 years ago

“really good, very much worth getting, thanks!”

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Posted 12 years ago

“Actual procedure was quick and efficient and over more quickly than expected. A bit of waiting around with drops/tests etc. Surgeon and team put me at ease. After care well arranged and drops and procedure explained carefully.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews