Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“best thing I have done.. just wish I done it years ago.”

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Posted 12 years ago

“Overall my experience was brilliant from start to finish!”

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Posted 12 years ago

“it was a simple process for a life changing decision”

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Posted 12 years ago

“Since having surgery I can see better than I ever could before. I am enjoying socialising and sports without any discomfort from lenses or the awkwardness of glasses. I put it off for years but now wish I hadn't, it has completely changed my life and improved it beyond belief.”

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Posted 12 years ago

“From start to finish,the experience was good, nothing to be scared about at all, thestaff here and at the hospital where careing and very professional”

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Posted 12 years ago

“After thinking about surgery on and off for a few years my husband suggested that I have it done for my 60th birthday. I had the consultasion in Oxford and was very inpressed by everthing that was explained to me and my husband. It was suggested I have lens replacement. We thought about it for a few days and decided to go ahead. Everthing that we did regarding the treatment, eg visiting Harley street and then surgery at Westfield was done professionally and with the best customer service I could have asked for. Aftercare and checks were excellent. Even better I could see straight away after 30 years of wearing glasses. This is the best money we have ever spent I cannot speak highley enough of Optical Express and the staff.”

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Posted 12 years ago

“Thank you Optical express to help me out to change my life style and to help me to participate in all activities as a normal.”

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Posted 12 years ago

“I am so pleased I went for laser eye surgery in Optical express. Originally was not keen to have LASEK due to a longer recovery time but after the first 2-3 days I was fine. Highly recommend my surgeon Mr Qazi. My life has completely changed. Thank you!”

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Posted 12 years ago

“Its really amazing my vision is much better and my life too without glasses. Its really nice to have this surgery and I made my life so easy. I would like to refer my friends to have this surgery n can enjoy life better with out glasses.”

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Posted 12 years ago

“I love my new eyes would highly recommend optical express, all staff encountered absolutly fantastic excellent customer service!”

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Posted 12 years ago

“Very professional staff, who made me feel very comfortable at all stages of the procedure. I was kept informed about what was happening. My second operation was cancelled and rescheduled the next day. This necessitated my having to book and pay for a second night in a hotel. I was told Optical Express would refund my first unused night. I am still waiting for payment. I gave the receipt for the hotel to the reception in the Bristol store.”

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Posted 12 years ago

“pleasantly satistied should have done ages ago”

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Posted 12 years ago

“I hated putting in contacts or wearing glasses so having the laser treatment has improved my quality of life and given vision I never thought I could have without corrective lenses.”

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Posted 12 years ago

“I was getting extremely fed up with my contact lenses, they where always irritable and my eyes kept on drying up whilst using my laptop and I didn't really feel comfortable wearing my glasses. I booked an appointment at Optical Express in Cardiff and within a week I had an appointment and was told I was suitable for the laser eye surgery. I was over the moon and didn't hesitate to book the procedure straight away. I woke up on the day of my surgery feeling anxious, however from the moment I arrived at Optical Express I was immediately put at ease. The team was very friendly, professional and the surgery was painless. I had LASIK Wavefront and I'm delighted with the results. It has boosted my confidence and I've never been happier with my appearance. Thank you Optical Express”

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Posted 12 years ago

“Glad I went for the surgery, as now I am able to see things clearly for the first time without the use of contact lenses. Everything is sharp”

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Posted 12 years ago

“Have been very happy with the outcome of the sugary and with the after care which has been supplied by the staff. have always been seen on time and have been delt with a very profesional attude by all the staff and shown curtisy at all times. Would recomend the procedure to family and friends,”

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Posted 12 years ago

“The whole process was very professional and extremely positive, The outcome is mavelous resulting in no glasses and very good eyesight.”

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Posted 12 years ago

“Wanted Lasik but had to have Lasek due to thin cornea's. The differences were explained to me. It really wasn't plesant for those first 4 days. I wouldn't recommend EK to others unless they were totally okay with the recovery period and the uncomfortable experience. My vision is getting better by the day and it has been worth it for me. I put a hat over my face and goggles for 3 days to really rest my eyes and this really seems to have helped. Boring though... I would recommend getting a digital radio and mp3 player that you can operate blind.”

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Posted 12 years ago

“everything was as explained and more”

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Posted 12 years ago

“I Had Intralase Lasik Eye surgery on Friday 15th Feb 13 and I would reccomend it to anyone. The only negative I can give on the whole experience is the waiting around, prepare to spend the most part of the day there which i think if this was explained beforehand would prevent a high level of anxiety and nerves. Apart from that all the staff are very friendly and professional and make you feel at ease. My Surgen Dr M Patel was amazing talking me through the procedue as it was being done making me feel more relaxed. The surgery takes between 10-15 minutes total for both eyes and as soon as i opened my eyes I could see. It was slightly cloudy for the first few hours but the next day when I woke up my vision was clear and i could see more than what i could with glasses on. I have had no discomfort or pain and am truly happy with the whole experiance.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews