Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been very happy with the outcome of the sugary and with the after care which has been supplied by the staff. have always been seen on time and have been delt with a very profesional attude by all the staff and shown curtisy at all times. Would recomend the procedure to family and friends,”

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Posted 12 years ago

“The whole process was very professional and extremely positive, The outcome is mavelous resulting in no glasses and very good eyesight.”

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Posted 12 years ago

“Wanted Lasik but had to have Lasek due to thin cornea's. The differences were explained to me. It really wasn't plesant for those first 4 days. I wouldn't recommend EK to others unless they were totally okay with the recovery period and the uncomfortable experience. My vision is getting better by the day and it has been worth it for me. I put a hat over my face and goggles for 3 days to really rest my eyes and this really seems to have helped. Boring though... I would recommend getting a digital radio and mp3 player that you can operate blind.”

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Posted 12 years ago

“everything was as explained and more”

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Posted 12 years ago

“I Had Intralase Lasik Eye surgery on Friday 15th Feb 13 and I would reccomend it to anyone. The only negative I can give on the whole experience is the waiting around, prepare to spend the most part of the day there which i think if this was explained beforehand would prevent a high level of anxiety and nerves. Apart from that all the staff are very friendly and professional and make you feel at ease. My Surgen Dr M Patel was amazing talking me through the procedue as it was being done making me feel more relaxed. The surgery takes between 10-15 minutes total for both eyes and as soon as i opened my eyes I could see. It was slightly cloudy for the first few hours but the next day when I woke up my vision was clear and i could see more than what i could with glasses on. I have had no discomfort or pain and am truly happy with the whole experiance.”

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Posted 12 years ago

“I was scared to have a surgery because some people told that it is dangerous. But i was surprised that the treatment took only 10 minutes and it wasn't painful at all! The next morning i already could see better than with my glasses before surgery! Now i can enjoy my life without feeling discomfort from contact lenses or glasses.I think it is the best thing i have ever done in my life and i would recommend it to everyone! Thanks to "Opticial Express" for changing my life.”

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Posted 12 years ago

“The surgery was explained well from the outset. The staff at optical express were very understanding, as I was quite apprehensive on the day of the surgery. They immediately put me at ease and explained the procedure. The surgery itself was painless and quick (less than twenty minutes). The follow up appointments were equally thorough. I would recommend optical express to anyone.”

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Posted 12 years ago

“I love not wearing glasses or contacts. I'm glad I didn't let the fear of surgey stop me from getting it done. My friend also had a great experience i'm glad I didn't”

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Posted 12 years ago

“I am amazed that one simple procedure which is so quick and painless can be so effective and make such a difference to my life. It is still a novelty after a month and keep reminding myself I dont need to find my glasses first thing in the morning! Everyone here is really professional and obviously know what they are talking about. I would recommend laser eye surgery to anyone suitable. It has not been the instant perfect vision with regards to working on a computer and looking at small type but this is improved even now after a month and my general vision for walking around is 20/20 which I never thought possible. My only issue with this store which I have mentioned before is that on the appointments for consultation etc. they tend to leave you hanging without letting you know what you are waiting for or how long it is going to be. This can be quite off-putting and worrying that they have forgotton you.”

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Posted 12 years ago

“when people say "i should of done this sooner" ... believe them.”

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Posted 12 years ago

“It was a great experience. All the staff were informative and reassuring. The procedure was explained well, and the results were fantastic. The after care appointments confirmed that it was a worthwhile procedure.”

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Posted 12 years ago

“Wonderful to be without glasses for the first time in 39 years, wish I had done it sooner!!!”

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Posted 12 years ago

“I was very apprehensive about having the surgery and my husband was the person who made the enquiries for both of us. To be honest I tried not to think about it before the operation and proably only went through because I didn't ant to be wearing glasses if my husband wasn't. The staff in the Belfast shop have been fantastic and the staff in the hospital couldn't have been nicer - very helpful and informative. If I had one criticism it would be that in the period coming up to the operation we were not contacted and my husband had to do a lot of ringing to find out if we were having the surgery on the day we had initially agreed. Saying that a massive thank you I still cannot believe that I can see better now that I did when I was 30!!”

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Posted 12 years ago

“I am happy with my overall vision and with my treatment at optical express and am I glad that I opted for eye laser surgery at Optical express. I would certainly recomend them to family and friends.”

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Posted 12 years ago

“i was so exited , how quick i was able to get my vision back , fantastick , like i would born again , its so cool to see things so clear , and comfortable , incredible expirience , 100% happy”

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Posted 12 years ago

“I am pleased with the overall benefits although my left eye which was worse to start with still has some issues and I would be delighted if this could be improved to the excellent standard of my right eye. Overall the operation is welll worth doing and I would be pleased to recommend it.”

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Posted 12 years ago

“after some discomfort i could see the tv very clear the first time i opened my eyes after the operation would like to a big thank you”

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Posted 12 years ago

“after first having the laser treatment, the initial discomfort was long lasting (5hours or so) and it did not help that i could not sleep. However i knew that it would be worth it. Following this time, the results were seen straight away and vision only became better as the days went on. vision at the moment is more than satisfcatory, with only small halo problems around lights at night, but hopefully that will subside over the next few weeks.”

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Posted 12 years ago

“I was very nervous having the treatment done but one of the nurses held my hand they whole way through, the surgeon was so friendly and reassuring. SInce then my weekly/monthly visits have been great, the optermologist is always friendly, she remembers me and my original concerns and always ask about how I'm feeling now, dry eye and my right eye which is still mildly blurry, but she has gone through every outcome and I feel really happy with the informartion she has given me and the care!”

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Posted 12 years ago

“This is my 5th month after my intra-lase laser surgery of my both eyes, I am 38 and I started wearing my glass when I was 18 yrs old and my eyes went through 0.5 (-) to 6.0 (-) changes in eye power and I could hardly see without my glass. As I am serving member of HM Forces, it was very difficult for me to conduct my job with glasses and contact lenses. I thought about having Surgery on 2006/07 but I didn't have confidence to go for it although I had free consultation and knew my eyes were good for surgery. Now I have done it and took only few minutes (30 sec each eye) and it was pain free. I had gone through few blurry view for a week and second week was nice and clear. I had to use some drops until few week to moisten my eyes but later on it was normal and I was already enjoying my glass and lens free life. On my three monthly check, my eyes were already better than 20/20 and now I am happy with my eyes and both day and night vision have improved and still improving. I am waiting for my final (annual) appointment to hear my final result. Staffs n surgeon are very caring and professional and i would like to take this opportunity thank to them for my new eyes!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews