Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt that a great deal of care was taken to ensure that the information required for successful surgury was made availble to the staff carying out the procedure. The after-care has been equally thourough.”

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Posted 12 years ago

“I can now play football with my boys without the fear of knocking my glasses! i can also see the ball which makes life easier.i dont have to squint in the evenings anymore watching tv or reading.....bliss! i recomend this to anyone wearing glasses.”

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Posted 12 years ago

“Had differing doubts about what laser eye trestment would be like. No pain, No discomfort”

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Posted 12 years ago

“The recovery period for Lasek is longer, and the few days after surgery were uncomfortable. I was expecting this because my optometrist had managed my expectations really well, so I knew it would be over soon. I was very scared on the day of surgery. If anyone else goes for Lasek I would recommend that they have someone there to look after them, and to ask lots of questions so that you know what to expect. I'd tell them that when it is over it is all worth it. The staff were friendly and reassuring. I love being able to see so well. I don't think I ever have been able to see this well even with glasses. About 3 or 4 days after my surgery I couldn't sleep because I was so excited about being able to see everything. I am very happy that I went through with it.”

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Posted 12 years ago

“confidence soared going out”

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Posted 12 years ago

“Since being a little girl I have had to wear glasses and later on, in adulthood, I started wearing hard lenses. Now I don't have to wear either, I haven't had a headache because of my eyes for a long time and I can see everything. I have more time in the morning and don't need to worry about taking my lenses off before bed. It is amazing!”

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Posted 12 years ago

“VERY HAPPY WITH THE OVERALL SERVICE.”

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Posted 12 years ago

“Wish I had had laser eye surgery earlier. It has made a massive difference, and improved the quality of my life. It's great to not have to rely on lenses and glasses anymore.”

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Posted 12 years ago

“staff very helpful given a lot of advice regarding surgery only needed one eye read with one see with the other. follow up appointments very good you arent rushed and every aspect is covered.”

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Posted 12 years ago

“Good”

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Posted 12 years ago

“I had been thinking of surgery for a while, and when i finally took the plunge, the staff especially Lorna, were so helpful, explaining everything and answering even the most silliest of questions. The day of my surgery went with out a hitch and was in and out within an hour! now a month on i wish i had had it earlier, The best thing i have ever done for myself. Thank you so much everyone at Opitcal Express Cheltenham.”

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Posted 12 years ago

“Despite having to wear the sleeping goggles for a week which are quite uncomfortable, the end result is fully worthwhile, Although i have a slight problem with close up vision at present i can see excellent for driving and cinema and shows which makes it all worthwhile. Thanks.”

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Posted 12 years ago

“Having never got into the habbit of wearing glasses I took the difficult decision to go for laser treatment. I am extremely happy with my vision and I now have better than 20-20 vision. The team were fantastic and the surgeon was brilliant. It is by far one of the best decisions I have made.”

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Posted 12 years ago

“Laser surgery worked brilliantly for me, and life without glasses is turning out to be much more fun. I don't have to worry about where to store my glasses if I want to go on rides at themeparks, I don't have to worry about not being able to see in swimming pools. The whole team have been very helpful and friendly and i've been lucky to have no problems whatsoever. 3 months after my surgery and my eyes are still great! :) Thanks!”

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Posted 12 years ago

“the proceedure was a doddle. I'm very happy with the result.”

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Posted 12 years ago

“The original procedure did not quite get it right - leaving me with a degree of double vision in one eye. This is corrected by wearing glasses whwn driving but if further treatment resolves this problem I will be well pleased”

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Posted 12 years ago

“Overall, very satisfied with surgery, and aftercare attention and staff.”

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Posted 12 years ago

“thankyou very much its changed my life”

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Posted 12 years ago

“Optical Express were great and take you thourgh the surgery step by step, a life changing experiance and well worth the money.”

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Posted 12 years ago

“I was scared but decided to do surgery. During the procedure i felt no discomfort when having the first eye done however i felt a slight discomfort when doing the second eye. Would i do it again? Yes yes yes and lots more yeses as the benifits far out wayed any discomfort i felt and its great waking up and being able to see without wearing glasses, being able to put on mascara without any difficulty as i needed my glasses to do so before. I love my new eyesight”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews