Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been wearing glasses and contacts for nearly 2 decades now and this is easily one of the best things I have ever done. Initially I was extremely apprenhensive for treatment with numerous online videos depicting negative aspects of surgery but when I finally decided to go ahead the entire process was painless and handled professionally. My vision is now better than 20-20 and my only regret is not having this done sooner. Time to enjoy the activities now that I missed on in life cos life really is beautiful.”

Helpful Report

Posted 13 years ago

“It was very difficult to do the every day things, like doing shopping, working, etc.due to the complexity of my prescription, but those difficulties have almost gone away thanks to the laser surgery!”

Helpful Report

Posted 13 years ago

“If you haven't had it done yet.....DO IT!!!!”

Helpful Report

Posted 13 years ago

“good”

Helpful Report

Posted 13 years ago

“My vision is now much better than it was before surgery and whilst wearing either contact lenses or glasses. The whole experience was very good from pre treatment to post treatment and the check ups after treatment have been very thorough.”

Helpful Report

Posted 13 years ago

“good”

Helpful Report

Posted 13 years ago

“all went well when had issues after left eye was redone but was see right away and the problem was sorted straight away”

Helpful Report

Posted 13 years ago

“The treatment i have received has been excellent from start to finish and the results have been absolutley life changing. As so many people have said, I only wish I had decided to do this years ago. Well recommended!!”

Helpful Report

Posted 13 years ago

“I wish I had had it done years ago”

Helpful Report

Posted 13 years ago

“Having worn contact lenses for years I took the plunge and had surgery. It was amazing! From the moment I sat up from the surgery I could read the clock on the wall (I think they put it there on purpose!!). Just being able to wake up in the morning and see without having to hunt down your glasses is such a relief. No more dry eyes from a long day with contacts in, no more glare from lights through your glasses. I would recommend surgery to anyone who wears glasses or contacts. It's a life changing decision and you won't regret it for one second. It made such a difference that I had it twice!!”

Helpful Report

Posted 13 years ago

“Not even 1/2 hour time of your life to change your life completely. (actual treatment even only about 1 minute per eye!) Would recommend to everybody and always do it again!!”

Helpful Report

Posted 13 years ago

“I was very nervious about the operation, but once I met the staff my mind was put at ease. The surgery was over in a matter of mintues. It was a good decision to get the operation.”

Helpful Report

Posted 13 years ago

“All staff were extremely professional and welcoming. I felt that all my concerns were dealt with well and there was no sales pressure. Eye surgery has made a dramatic difference to my daily life, after 40 years of glasses and later contact lenses It has given me a new freedom. I would recommend the treatment to anyone who has had eyesight like mine because it really can be cured!”

Helpful Report

Posted 13 years ago

“3 months after my surgery and I am very happy with my vision and the service I have recieved. My vision is better than it was with either glasses or contact lenses and not having to wear either of these has made a significant improvement to my quality of life. The service I recieved from Optical Express has been excellent and I have been particularly impressed with the aftercare. I am still suffering with dry eyes but have been given good advice, extra appointments to check on the issue and eye drops and lotions to improve it. Although it is still a problem at the moment it is improving and I'm confident the problem will be resolved. I would recommend it to anyone and wish I had had it done sooner. Thanks Optical Express!”

Helpful Report

Posted 13 years ago

“I can work read and see distance without wearing contact lense. It saves me time in the morning not having to put them in there is no longer putting glasses up and down to read no more steaming up of glasses just freedom”

Helpful Report

Posted 13 years ago

“Extremely satisfied with how everything went.”

Helpful Report

Posted 13 years ago

“Staff very friendly and helpful, Surgery wasn't as uncomfortable as I expected it to be. Very surprised that was able to look after my toddler that evening after surgey. Surgeon was great and recognised my dry eyes immediately so prescibed to take drops more frequently. Great after care. Would definately recommend it.”

Helpful Report

Posted 13 years ago

“It was good”

Helpful Report

Posted 13 years ago

“Almost immediately after surgery my eyesight was better than before with my contact lenses in. Suffered very little discomfort and overall a good experiance. Great continuous aftercare, would definately recommend!”

Helpful Report

Posted 13 years ago

“Very pleased ovrerall”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews