Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so glad I choose Optical Express for my eye surgery. I'm so satisfied with my my overall experience. Thank you.”

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Posted 12 years ago

“Its been a very quick procedure and not very difficult to handle. The best thing i've done.”

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Posted 12 years ago

“The aftercare has been amazing and I am very happy with the whole experiience from start to finish”

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Posted 12 years ago

“was amazed with vision improvment immediatly after surgery well worth having it done.”

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Posted 12 years ago

“very happy with care and service provided”

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Posted 12 years ago

“Since having my eyes done, things couldn't have gone better. Had loads of compliments from people at work that I look better. After telling some colleagues about the experience, they are now considering it.”

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Posted 12 years ago

“Ive had a positive experience, my eye sight is perfect, no pain no complaints.”

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Posted 12 years ago

“Fantastic service from start to finish. Much improved quality of vision. Highly recommended.”

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Posted 12 years ago

“My eye sight had been deteriorating since i was about 18 and steadily getting worse that at about 27 i finally gave in and got glasses which i found i became extrememly reliant upon. Then with 2 young children pulling on them in my 30's there was the fear of them being broken. My mother offered to pay for my eyes to be lasered and i took the opportunity. My 2 sisters in law had both had their eyes lasered with Optical Express so i had no hesitation in coming here and the service has been second to none. The team in New Bridge were so nice and put you at your ease. I actually couldn't believe by the end of the day on which the surgery had been done that my eyes were already feeling comfortable and they have only improved since. Life with my daughters has become much more fun and less pulling out of me for my glasses!! Thanks a million for all the work and support of the service. It is a life changing and improving experience. Thanks a mill again Aisling Hennessy”

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Posted 12 years ago

“It was a dark life before eye surgery but now the light is in my life and I can see like normal people, even though my wife still says I'm special. It is excellent and well worth having done :-)”

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Posted 12 years ago

“best thing i ever did!! Could not reccomend enough! Thank you”

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Posted 12 years ago

“I had standard LASEK eye surgery and i'm very pleased with the final result. After surgery my eyes were very light sensitive but i didn't experience any discomfort. As soon as i had my bandage lens taken out I was already seeing 20/20 vision in my eyes and couldn't believe it. I am very happy i decided to get laser eye surgery and can't recommend it enough to my friends.”

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Posted 12 years ago

“3 Months after my laser eye surgery and my eyes are almost healed, before my surgery I was around a -5 so i was told to expect it to take about 5 months to fully heal. I am experiencing abit of dryness in my left eye in the morning but the ointment I was given is helping alot with this. Would recommend laser eye surgery to anyone who asked, has made a big difference to my life.”

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Posted 12 years ago

“Wish I had the treatment years ago. Everything is so bright and clear - better than HD! Best way to describe, before I could see a tree but now I can see the leaves on a tree. Truly amazing experience. Thank you.”

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Posted 12 years ago

“nothing to worry about optical express were great”

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Posted 12 years ago

“I had the best surgery procedure available , LASIK with custom view , wavefront , I am really happy with the service and care of the staff and especially the clinical team and not forgetting the surgeon Mr Qazi , he was very helpful professional , I had nerves at the beginning , but with all medical procedures you feel that way at the beginning , it has made my life different I no longer have to worry about specs with the grace of almighty lord , I have been waring glasses since age 12 , I should of got it done earlier , go on make that life changing decision , and I'm sure you won't regret it .”

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Posted 12 years ago

“very well looked after, outcome much better than i ever thought it would be, i would reccomend this to anyone, totally life changing.”

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Posted 12 years ago

“I have been overwhelmed by the results of my laser eye surgery. My eyesight is better than it ever was with contact lenses or glasses and I still can't believe that I can see as well as I can without the use of them. I am so happy that I finally decided to have the surgery and I wouldn't hesitate to recommend Optical Express.”

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Posted 12 years ago

“Very professional, very friendly staff. The initial free consultation is very good and very informative. I have recommended it to my friend and she had laser eye surgery a month after me. Very good follow up check ups afterwards. Highly recommended. I'm very happy with my eyesight now.”

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Posted 12 years ago

“great”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews