Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the outcome feel like a new person. Would recommend to anyone and everyone who dislikes wearing glasses. Well worth the money. The staff are nice and friendly and make you feel at ease especially if you are frightened like I was.”

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Posted 12 years ago

“Everything has gone very well to date, being a sportsman my vision is very important to me, as things stand i am well on the way to the vision that i dreamed of. Operation was a tad scary but painless, after was uncomfortable but....... if you do as you are told and not cut corners the healing process is easy.”

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Posted 13 years ago

“Having laser eye surgery has been the best decision I have made. The staff at Optical Express have been fantastic. Any worries I had have been put to rest and I felt completely at ease during the procedure as I knew exactly what to expect. The level of care and attention that has been paid to me has been second to none. I feel I can recommend them to anybody. Especially the staff in the Lincoln Branch. Thank you!”

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Posted 13 years ago

“procedure a lot less than i expected with regard to time, discomfort, pain afterwards. Very pleased with overall expereience.”

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Posted 13 years ago

“I am in HM Forces and I struggled with seeing targets during range days etc. With an upcoming tour of Afghanistan, I felt I had to get laser eye surgery to fix them. I went for a consultation on a Monday and 3 days later I was having the surgery. Within 24 hours, my eyesight was perfect. I am now waiting for the next range day where I have no doubt I'll be dropping the targets with my brand new 20/20 eyesight. Fantastic treatment that I'd recommend to anyone who has difficulty with there sight. Money well spent.”

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Posted 13 years ago

“when i wake up in the morning now its just the best feeling knowing that you can see without having to put glasses or contact lenses in.ive not been able to say that for about 30 years.its just the best feeling ever.”

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Posted 13 years ago

“Walking into my local Pub with out having to have steamy glasses on when i walk through the door, 'PRICELESS'”

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Posted 13 years ago

“The best thing I done was get laser eye surgery. Wish I done it sooner. The aftercare is first class and the staff in the livingston store are brilliant. I have felt very well looked after and would recommend it! The only problem I have is a little dry eye but that was to be suspected for the first month while my eyes heal. With the drops I received my eyes are getting less dry and my vision is amazing!”

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Posted 13 years ago

“Went extremely well and my vision was damn near perfect within days of having the surgery and experienced very little discomfort. Everything was clearly explained to me in terms I understood and I have had no major concerns during the whole process.”

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Posted 13 years ago

“Very satisfied with overall experience. Good customer care from consultation process right through to aftercare appointments.”

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Posted 13 years ago

“all staff were kind and helpful and put me at ease”

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Posted 13 years ago

“I cannot tell I have had laser surgery, its just like I have never worn glasses. My eyes healed quickly and it has boosted my confidence. I am 46 and have work glasses since I was a teenager so it is a great new experience.”

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Posted 13 years ago

“its great after surgery my eyes with out spects.i can see things much better.i can drive better with out my glasses.”

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Posted 13 years ago

“I can't remember wearing glasses afterr only three months!”

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Posted 13 years ago

“A month on from surgery and no problems at all, I wish i'd had it done sooner well worth the money!”

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Posted 13 years ago

“Thank you for fixing my eyesight and making the experience an easy and pleasant one. Your staff are kind and considerate. I was a nervous patient, but the whole team did everything they could to make sure that I was fully informed and happy. I'm so glad I chose Optical Express to take care of my laser eye surgery. The testimonials are spot on when they say that it's a life changing experience. Thank you.”

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Posted 13 years ago

“Laser eye surgery has changed the quality of my life by a mile! It is fantastic to wake up and not have to fiddle with contact lenses to carry out my daily activites! The staff have kept me confident throughout and I will definitely recomment this to everyone.”

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Posted 13 years ago

“really happy with the laser surgery i've had done, now have better then 20:20 vision”

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Posted 13 years ago

“i am very happy with the decision i took of doing my laser surgery, i can do more things now without glasses.”

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Posted 13 years ago

“I am very impressed with the service and care i have received from Optical Express. Overall, it has been a pain free and smooth process from start to finish. I would definitely recommend laser eye surgery to anyone!!”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews