Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PHENOMENAL!!!!”

Helpful Report

Posted 13 years ago

“After thinking long and hard about eye surgery decided to go for it and havent looked back. Everything was as described by staff or in the brochure and gave step by step details of what to expect. I experienced no pain and only very slight glare and night vision problems. Other than that would recommend the procedure to anyone.”

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Posted 13 years ago

“I was very luckt to be part of OE's Team 21 campaign so had my treatment for free. I was very happy with the level of care I received before during and after my surgery and my new vision is fantastic.”

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Posted 13 years ago

“Very pleased with the overall care of optical express, would definatly recomend laser surgery to any one thinking of having it done. It has changed my life no more glasses or contacts. Best thing ive had done. Sorry i hadnt had it done sooner.”

Helpful Report

Posted 13 years ago

“From booking my appointment, to having the treatment and the follow up care Optical Express have exceeded my expectations! With friendly, approachable, caring staff whose aim is to give you the best treatment that suits you and your needs you really can not go wrong; and certainly will not be disappointed. Everything was explained fully and there was no pressure to make a decision on the day of my consultation. I would recommend Optical Express EVERY time and have already been doing so to friends and family! So very grateful for my new lease on life!!”

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Posted 13 years ago

“Very pleased with the overall results.”

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Posted 13 years ago

“I am so glad that I chose Optical Express for my eye laser surgery. At first I wasn't too sure about this but all the staffs give me all the information I need thus putting me at ease. It is an amazing feeling to wake up in the morning seeing everything crystal clear and not to worry about wearing contact lens while doing sports and going out at night. This is the best choice I have made in my life.”

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Posted 13 years ago

“Very well looked after, polite and friendly staff, excellent results!”

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Posted 13 years ago

“I have wanted to get this done for a long time ... until I personally knew someone that got it done and they recommened it to me I was a bit reluctant. I got to a stage where I hated my glasses and contacts and stopped buying lenses to make myself go for it - it was such an easy experience I would do it again and again and again if I had to. The day itself was a bit uncomfortable - but not unpleasant - if you follow the guidance you can't go wrong. I feel its the best thing I've ever done and will recommend it and Optical Express to everyone I know. Thank you to Mr Minos and all the staff involved its an amazing thing you do for people.”

Helpful Report

Posted 13 years ago

“On the wall of the operating room there was a large clock. I went from "what clock?" to telling the time withing 15 minutes. Can't fault the service received. The staff have all been very friendly and helpful. Would reccomend this to anyone.”

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Posted 13 years ago

“Very pleased with my experience, better than expected.”

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Posted 13 years ago

“After many years of wearing glasses and contacts I finally decided to take the leap and get my eyes lasered.....everything was great from the consultation to the aftercare..second to none! Why I waited so long to have surgery I will never know but best thing I ever did. It is costly but you cant put a price on your sight!”

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Posted 13 years ago

“the team have on all ocassions been very helpful, i thank them deeply and have great confidence with optical express, i have 5 members of family who will be using optical express. there were a few issues, i paid ?2500 for my treatment and on the day of my surgery there were people there who paid less for the same treatment, that hurts a bit but oh well, the service and the support makes up for that.”

Helpful Report

Posted 13 years ago

“quick fast and simple, very happy with the results”

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Posted 13 years ago

“I couldnt believe how quickly the proceedure took and how well I could see within a few hours. I wish I had done this years ago! Thanks Optical Express”

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Posted 13 years ago

“i have to admit i was a little scared at frist but a soon as i arrived i was put at ease and made to feel very calm, couldnt believe the procedure was done so quick and after a little discomfort when i returned home after about 2 hours my vision was perfect. my quality of life has improved so much and i am so greatful to all staff and the surgeons for their wonderful skills.”

Helpful Report

Posted 13 years ago

“On the morning of my surgery I was extremely nervous but everyone in Optical Express made me feel very welcome and at ease. The procedure itself was a doddle and apparently was only 6 seconds an eye which I couldn't beleive! About an hour after surgery I was light sensitive and for the rest of the day it was a little uncomfortable which resulted in me wearing sunnies all day. The following morning was absultely awful. It took me over an hour to open my eyes and when i did manage it the stinging "peeling onions sensation" was horrendous. However, I can now say as the weeks have went on that it was worth while for me and things are definately clearer and a lot more comfortable now.”

Helpful Report

Posted 13 years ago

“Extremely pleased that i decided to have laser surgery. The surgeon went out of her way to explain the process and went an extra mile to ensure that I could get my Wavefront Laser done as my pupils were a little small for the machine to take the reading. The surgery staff and the rest of the staff have been all brilliant.”

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Posted 13 years ago

“I am amazed with treatment much better than I expected on result feel young again with clear vision. service from all staff amazing especially giles very reassuring to the treatment and great aftercare.”

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Posted 13 years ago

“The most amazing result has been the freedom from glasses and contact lenses. No more steamed up glasses opening the oven, no more sore eyes through sweat when exercising. No more talking to strange men in the swimmimg pool thinking they are your partner!!! The staff were very supportive and efficient and kept me completely informed at all times. I would recommend the procedure to everyone as there is nothing to be concerned about. The freedom it has given me is wonderful”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews