Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally had no issues, a bit of pain due to the specific procedure that I had, everything that I experienced I was given prior warning of. Staff were always helpful and provide excellent after care. Would suggest the free consultation to anyone thinking about having the procedure done. Definitely improved my quality of life.”

Helpful Report

Posted 13 years ago

“i have never had better vision in my life i would reccomend this to anyone that is thinking about it it has helped me in more thn 1 way with my sports and work etc”

Helpful Report

Posted 13 years ago

“I will join the general opinion and say 'I should have done it much earlier'. I'm abolutely delighted with the result of my laser eye surgery, and even the procedure itself was very quick and basically pain-free. Apart from a mild discomfort for a few hours after the treatment there were no complications at all. In fact, after the first 4 hours or so I started watching telly and my eyes just got better by the minute. The next morning I could see clearly as if my eyes had always been like that. I would do it again any time and can only recommend it if you're fed up with your glasses!”

Helpful Report

Posted 13 years ago

“It has changed my life for the better I can now go swimming with being able to actually see which is such a big difference. I now dont have to waste time inserting contacts its so easy getting up in the morning and I can see clearly.”

Helpful Report

Posted 13 years ago

“Surgery gives you a new lease of life.”

Helpful Report

Posted 13 years ago

“Having a very high prescription I thought for a very long time whether it would be the right thing from me. The only thing I regret is not having done it earlier. I cannot believe I waited that long; laser eye surgery has completely changed my life!”

Helpful Report

Posted 13 years ago

“uncomfortable for a few hours after surgery great otherwise”

Helpful Report

Posted 13 years ago

“thats the best way to describe what it feels like to really see after being short sighted for 33 years”

Helpful Report

Posted 13 years ago

“thats the best way to describe what it feels like to really see after being short sighted for 33 years”

Helpful Report

Posted 13 years ago

“The whole experience has been fantastic, staff are friendly, my surgeon, was excellent. My surgean explained the procedure throroughly, reassured me and really eased my anxieties about the procedure.”

Helpful Report

Posted 13 years ago

“Having worn contact lenses for around 10 years, I began to have trouble with eye infections. When i got a scratched cornea from wearing lenses, i decided it was time to take the plunge. Optical Express were so welcoming and accommodating throughout, from my initial consultation to post-op check ups, I couldn't recommend them enough.”

Helpful Report

Posted 13 years ago

“All staff were very helpful”

Helpful Report

Posted 13 years ago

“I am very satisfied with the results of my treatment and would recommend to anyone.”

Helpful Report

Posted 13 years ago

“I decided to face my fears and go for laser eye surgery and I'm so pleased I did. The whole experience has been faultless and there was nothing to worry about after all!”

Helpful Report

Posted 13 years ago

“I have been wearing glasses and contacts for nearly 2 decades now and this is easily one of the best things I have ever done. Initially I was extremely apprenhensive for treatment with numerous online videos depicting negative aspects of surgery but when I finally decided to go ahead the entire process was painless and handled professionally. My vision is now better than 20-20 and my only regret is not having this done sooner. Time to enjoy the activities now that I missed on in life cos life really is beautiful.”

Helpful Report

Posted 13 years ago

“On the day i was in and out of the building in 70 minutes. My procedure was very quick andeffeciate and everybody very helpful. I have had numerouse follow up appointments and all have been very satisfactory and helpful”

Helpful Report

Posted 12 years ago

“Overall a fantastic experience, staff were all friendly and always answered any question I had. Would recommend without a shadow of a doubt to anyone who asks me about it”

Helpful Report

Posted 12 years ago

“I am very happy with the whole expereince and would recommend it.”

Helpful Report

Posted 12 years ago

“I've been planning to get my eyes lasered for years. Finally got it done. I've had some difficulty with dry eyes and my left eye still isn't quite right but overall my eyesight is still better than with glasses or contact lenses. I'm sure it will only get better. The process is fast and painless and the aftercare is excellent.”

Helpful Report

Posted 12 years ago

“Although slightly daunting at first, the staff were exceptionally good at explaining what was going on, reassuring me that everything was in order and making sure that I was informed and comfortable throughout the test, treatments and reviews. It has made life so much simpler, and my vision is better than it ever was with glasses. Cannot recommend it highly enough.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews