Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had procranstinated for years fearing it would be a torturous experience, with hindsight I wish i had it done sooner. It has been a liberating experience, particularly with regards to outdooor activities such as my golfing. Well worth th einvestment.”

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Posted 12 years ago

“it is amazing to wake up in the morning and being able to see straight away. looking forward to christmas day and watching the kids faces rather than looking for my glasses. the staff at Optical Express were amazing.”

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Posted 12 years ago

“I've had a really good experience with Optical Express, from the initial consultation, through surgery and the follow up appointments. The only bad thing was that my 1 week and 1 month follow ups were both booked in and then I got a confirmation with a different time - not great but the staff recognised the admin error and sorted things out. Thanks Optical Express - I love my new eyes”

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Posted 12 years ago

“optical express has been great. fantastic surgeon, and ther team. very satisfied.,”

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Posted 12 years ago

“life changing ,”

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Posted 12 years ago

“I am so glad I had it done, the surgery has transformed my life, I even look ten years younger! After much research I chose Optical Express and fr5om beginning to end thay have looked after me in a friendly and proffessional manner. The actual procedure was so quick I was amazed how soon I could see, far better results than I imagined.”

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Posted 12 years ago

“I have had a fantastic experience and it has changed my life. Thank You”

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Posted 12 years ago

“quick and straightforward with being informed along the process”

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Posted 12 years ago

“everything has been good they do look after you and take care of you which is the best”

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Posted 12 years ago

“I have been extremely pleased with the service received from Optical Express during my laser surgery 'journey' and am delighted with the results achieved. It's wonderful to get up and go in the morning without having to fumble round for glasses. It's made a big difference to my life. Many thanks.”

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Posted 12 years ago

“The best experience is not steaming up when walking out of the cold into a warm room and not haveing to dry them when it is raining . Driveing with out glasses is by far better”

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Posted 12 years ago

“the surgery was very quick, which was good. The result is amazing and I cant believe I hesitated in having this amazing procedure done. It has changed my life completely!!! I am much more happy now without wearing glasses i would recommend this to anyone who wears glasses or contact lenses.”

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Posted 12 years ago

“Amazing feeling have perfect vision again, no more glasses or contact lenses. The only regret I have is that I wished I had the laser treatment years ago.”

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Posted 12 years ago

“its the best thing i have ever done i would tell anyone to have this done”

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Posted 12 years ago

“very happy with the outcome. Made eyesight 100% better”

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Posted 12 years ago

“very good service would do it again well done”

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Posted 12 years ago

“Day one I was very nervous however on arrival for treatment my mind was put at ease and I was helped to relax. The staff at the time of treatment were amazing and the aftercare has been equally as good. Overall - Extremely satisfied and would certainly recommend to anyone!”

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Posted 12 years ago

“Initial consultation extremely friendly, reassuring. All staff made me feel confortable and at home, the procedure was explained fully and all questions answered. The surgery was more painful than I expected. There were problems achieving the correct pressure during the flap creation process and several attempts were made before it was achieved. This was quite painful. When the aneasthis wore off I was in quite a lot more pain than I expected. After about 6 hours of rest, the pain subsided. I wasn't expecting to be in as much pain as I was. However my eyesight over the following weeks became extremely sharp and was definitely worth the intial discomfort. It felt to me that I really was seeing the world anew. The experience was both disconcerting, me realising just how bad my vision had been all my life and amazing because of the new level of clarity. I experienced some inflamtaion in the following weeks and was monitored closely by the staff at Vision Express. At all appointments the staff were friendly, reassuring and helpful. I would definitely recommend the surgery to anyone with poor eyesight. I feel that the procedure has changed my life significantly.”

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Posted 12 years ago

“extremely pleased with the improvement of my eyesight. Only concern was how difficult my near sight vision was. would've chosen the monovision option now considering the near sightvision being not as good as you expected. Very happy with the level of care i recieved at optical express, everyone was very welcoming and caring throughout.”

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Posted 12 years ago

“The staff at Optical Express Shaftsbury Avenue were extremely help and I can't sing their praises high enough! They put me at ease and were very friendly, timely and professional. The procedure was done in a matter of minutes and I can't believe how quick the recovery time was. Definitely the best decision I've ever made!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews