Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple procedure with great follow up appointments”

Helpful Report

Posted 12 years ago

“I used monthly monovision contact lenses, which I also could leave in when sleeping for some years, as I planed my laser surgery. I wanted to try monovision lenses to see if I could be a candidate for monovision eye surgery and as it happens I was, I was also a candidate for laser surgery and since I went through with it I am extremely pleased with the results. My stigmatism was quite bad, but after surgery my sight was better than ever. I live in Norway and I travelled over specificly to be treated at Optical Express having looked into many options. Dont regret it for a second.”

Helpful Report

Posted 12 years ago

“Really appreciate all the support. Made the whole process smooth and hassle free. Must admit the post-op recovery was a little more painful than i expected. But after 5 hours the pain went away almost instantly so it's finite which is good.”

Helpful Report

Posted 12 years ago

“Wasnt blind as such but felt the laser surgery could possibly slightly improve my quality of life. However this has even far exceeded my inititial hopes. Thank you”

Helpful Report

Posted 12 years ago

“I have had a very positive experience, thank you.”

Helpful Report

Posted 12 years ago

“Review of lens replacement surgery. I had lens replacement in April 2012 at Cabots Circus in Bristol. At all times the staff were extremely helpful, from the initial consultation, to the surgery itself. I felt very nervous before the procedure and the staff were reassuring and put my mind at rest. The surgery staff were excellent. Now six months on from the surgery, I can say I am extremely happy with the results. My eyesight before was very poor -7 and -8, plus finding it difficult to read close up. I had to wear contact lenses which were becoming increasingly dry and glasses the rest of the time. My distance vision and reading vision were excellent straight away and there has been no adjustment needed. The middle vision took a while longer and if I am honest is not perfect in times of dull light. But the trade off for me is a life without contact lenses or glasses. My eyes have remained dry but that is due to my age and I have been recommended using viscose tears several times a day which has improved my vision greatly. I do have some floaters in one eye, but this is probably more to do with age and the fact I was very short sighted, than the surgery. I am able to ignore these. If anyone asked me about having the surgery, I would recommend it especially for the reading aspect. Obviously, I can only comment on my experience. I do have large pupils and this has made driving at night a bit difficult with glare from oncoming traffic, but this is getting better at the six month mark. Everyone is different and the surgeons are thorough in explaining the risks and benefits etc, which I was grateful for at the time. I am very happy with the result for me and it has made a huge difference to my life. Even simple things like actually being able to read the shampoo/conditioner bottles in the shower. Swimming without the hassle of contact lenses or not being able to see at all. I would recommend Optical Express in Bristol, I have had nothing but excellent service from them.”

Helpful Report

Posted 12 years ago

“perfect vision within a week!”

Helpful Report

Posted 12 years ago

“Had laser surgery in April and was made to feel really welcome and relaxed. Surgery was no bother at all, although I had to have the surgery again on my right eye as it had not improved enough. Had no worries about getting this done again and eyesight is perfect now. Really pleased with the results.”

Helpful Report

Posted 12 years ago

“MY VISION IS MUCH BETTER. VERY GLAD I HAD IT DONE”

Helpful Report

Posted 12 years ago

“A fantastic, life changing experience. I was apprehensive before hand but the staff were amazing and it was totally worth the three minutes of discomfort. There was no pain at all and results were incredible straight away. Thank you.”

Helpful Report

Posted 12 years ago

“I would recommend laser eye surgery to anyone. Its fantastic the difference it makes.”

Helpful Report

Posted 12 years ago

“Surgury wasn't quite what I expected, however extremley quick and very pleased with the result.”

Helpful Report

Posted 12 years ago

“i am so happy since getting the surgery, I never expect my vison to be so good! Everyone at Optical express have been so kind and helpful. I would recommmend anyone to get it done.”

Helpful Report

Posted 12 years ago

“Honestly wish I had done this sooner. Brilliant staff, fantastic service.”

Helpful Report

Posted 12 years ago

“I had very bad eyesight without glasses (-7 both eyes, and an astigmatism). I now have better than 'average' (20/20) eyesight. Very pleased.”

Helpful Report

Posted 12 years ago

“Staff were all kind and attentive and I would have no reservations in recommending Optical Express to carry out laser surgery. The Cheltenham surgery was spotlessly clean and very welcoming. After care is first rate too. Many thanks again to all. Mark Rawlings (43, Bromyard) PS I am very interesting in receiving more details on the Ambassador Referral Programme”

Helpful Report

Posted 12 years ago

“I had laser eye surgery after contemplating it for years and wish I had done it sooner. The results have been amazing and to be able to see clearly without the need for contact lenses or glasses has made such a huge difference. I have just had my one month check up following surgery and my vision is better than 20-20 so you can't really ask for better results than that!”

Helpful Report

Posted 12 years ago

“So glad i had the surgery done whilst still young. will improve the quality of my life for a lot longer! and more cost effective that way! Thoroughly impressed with the whole experience. quick, easy, accessible. with a great quality of treatment and care.”

Helpful Report

Posted 12 years ago

“from the start the staf were very helpfull and friendly and made the whole experience very relaxing i was quickly booked in and had the op at manchester it was quick painless very relaxing experience the staff look after you very well the follow traetment is exerlent would recomend to anyone thinking of doing it get it done it is life chaging thank you all at optical express. ian walsh”

Helpful Report

Posted 12 years ago

“Very pleased with the whole process and surprised at the results and lack of discomfort. Just a little difficulty in close vision as I work with computers so need to wear reading glasses more than I did but overall, glad I had the surgery.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews