Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“extremely quick and efficient service with friendly staff to answer any questions or concerns.”

Helpful Report

Posted 12 years ago

“I am really satisifed with the results of the treatment. I would recomend Intralase Waferont treatment to all. I experienced some of the halo, glare and dryness but it was gone after a month so overall it was not a big price for being free from glasses or contact lenses i was wearing for 20 yrs.”

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Posted 12 years ago

“I would totally recommend this treatment, its the little things that make the difference, getting up in the middle of the night and can see, getting your hair done and being able to see your doo without putting back on the specs to inspect you hair or even lounging on the sofa at night time and not squishing your glasses onto your face. Bar all the little things its amazing not have to wear glasses full time the qualitiy of life for me has totally improved and I feel like a new person.”

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Posted 12 years ago

“I was extremely nervous of this treatment but something i have wanted and thought about a few years. the staff couldnt have been any kinder, and the actual surgery was not painful at all and i was talked through it all as it happened which helped. I would recommend this to anyone and have been since i got it done.”

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Posted 12 years ago

“The initial pain exprienced with LASEK is not the best of expriences, but once your eyes heal, it feels like a different world, freedom from glasses and contact glasses. This is even more obvious when you go o holiday such as the beach, and don't have to swim blind! Optical Express have been very helpful and informative on the healing process of my eyes and I feel confident that I chose the right place to get my eyes done.”

Helpful Report

Posted 12 years ago

“i am so happy that i had the laser treatment done, it is well worth it and would recomend it to anyone that showed an interest.”

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Posted 12 years ago

“Although an uncomfortable proceedure, it was over so quickly it was worth it for the out-come. My vision 1 month on is better than 20/20. A little dry eye discomfort some mornings, but I would recommend the surgery in a heart beat. Customer service and after-care have been excellent and could not be faulted. Many thanks”

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Posted 12 years ago

“laser eye surgery has completely changed my life, the difference is staggering. i feel more energetic in day to day life and find concentrating in lectures and teaching sessions a lot less tiring. the initial few days of discomfort were well worth it!”

Helpful Report

Posted 12 years ago

“After feeling quite nervous at the thought of laser surgery, i can't believe how painless the surgery and experience was. All Optical Express staff have been fantastic and reassuring and the surgery itself was over in a matter of minutes. I've worn glasses for most of my life and since the surgery my quality of life has increased tremendously. I would like to thank everyone from the reception staff to the aftercare staff for making the experience easy and painless.”

Helpful Report

Posted 12 years ago

“I was very shortsighted and had worn glasses since I was 12. I had always thought of having laser eye surgery and when two of my friends both raved about Optical Express, I went to check it out and was really happy with the information provided. I decided to go ahead with surgery and it has completely changed my life, I now have better than 20/20 vision and have never looked back! Everyone at Optical Express was extremely helpful and I would highly recommend them.”

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Posted 12 years ago

“I had LASEK surgery as I was not getting clear vision with contact lenses and didn't want to have to wear glasses all of the time. Since having the surgery I have got married and been on honeymoon and it was fantastic being able to do whatever I wanted without having to wear glasses.”

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Posted 12 years ago

“the best i could have ever hoped for was well worth having done and would recomend it to anyone”

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Posted 12 years ago

“The enhancement to my right has made my vision clear once again, just like it was when I had Lasik surgery 2.5 years ago. Everything is so much clearer. All the follow up care is exceptional. Thank you.”

Helpful Report

Posted 12 years ago

“I couldn't believe the results from the minute after my surgery and i still can't believe them now. There is nothing better than waking up in the morning and being able to see clearly. Being able to go to the gym or out with friends without worrying about contact lenses. Everything seems brighter and better now and I wouldn't hesitate for one minute in suggesting to friends and family to have laser surgery done. Truly life changing experience and i keep waiting to wake up from the dream of being glasses free.”

Helpful Report

Posted 12 years ago

“I am very happy that I decided to go for laser eye surgery, it is nice not having to wear glasses. I would recommend it to anyone interested in getting the treatment as I am very happy with the results.”

Helpful Report

Posted 12 years ago

“Procedure was very quick and painless, best money I have spent in my life.”

Helpful Report

Posted 12 years ago

“Before I was so short sighted that I could not function without glasses. There was so many things I wanted to do but could never do. With the worry that things might become worse I decided to have laser eye surgery. When I sat up from the operating table and saw the clock on the other side of the room I knew my life was to begin again. On my to do list is to buy a car after 15 years, do a parachute jump and get the job I really want because I have the confidence to do what I want to do now that my eyes see perfectly.”

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Posted 12 years ago

“Once the initial discomfort has cleared up my experience has been fantastic. It is amazing to have perfect vision; especially through out my entire field of vision (not just the centre where you look through your glasses). I would recommend laser surgery to everyone.”

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Posted 12 years ago

“My experince has bee great all around. My Ey'es are better then 20/20. I think it is great value and staff are friendly and supportive. The only thing that I could say was bad was when I was getting finance they put the amount in wrong, after sorting with finance company PERFECT!! Thank you to all staff and every one its great!”

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Posted 12 years ago

“just go for it its brill!!!!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews