Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“immediately after surgery i could tell it had been sucessfull..it is exactely like a weight has been lifted off the eyes..b4 the surgery i had got used to walking around and NOT trying to focus on perifial things.. now i can see clearly these things in my perifial vision without getting a headache”

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Posted 12 years ago

“I was worried about getting the LASIK surgery as I don't like my eyes being touched. It was painless although I was nervous during the surgery. I'm so glad I did it as my vision is better and I don't have to worry about contacts or glasses any more. It saves me time in the morning and hassle both morning and night. Optical Express have been great in terms of customer service. I would recommend them and the surgery to everyone.”

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Posted 12 years ago

“I am the biggest scaredy cat and wanted to get my eyes done, but my imagination created too many 'what if?' scenarios. I decided to stop thinking about it and just do it. There were no proplems at all: the surgery is quick and painless. The most you will feel is a little uncomfortable and out of sorts afterwards for a few hours until you adjust. Optical Express were helpful and reassuring from start to finish. Do it!”

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Posted 12 years ago

“I was very nervous, but was re-assured at the initial appointment and on the day of the surgery. I asked the optician and the surgeon NOT to explain the full procedure to me so that I would not be put off. They were happy to explain the basics but avoided any gory details. What I was most relieved about was that there were no injections. The surgery was simple, straight forward and over so quickly. It really was no worse than going to the dentist for a filling (less scarey as no high pitched drills!) They even had a stress ball for me to squeeze which gave me something else to focus on. After the surgery I was seen immediately, every thing about post-op care was explained and I went home for a sleep. I woke up 3 hours later and could see perfectly. AMAZING Thank you so much, Jeni Jacques”

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Posted 12 years ago

“Excellent Service”

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Posted 12 years ago

“strange at first because i needed glasses all the time for distance, eyes are oppposite vision now. to me its better than wearing them all the time. its still best thing i have done, would recommend to all.”

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Posted 12 years ago

“The whole experience from start to end has been brilliant. I felt 100% at ease throughout and well informed about the procedure and what was to be undertaken. Overall I am extremely satisfied with the whole process and would definitely do it again and recommend to anyone considering having the surgery.”

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Posted 12 years ago

“its been a long journey but finally very happy with my sight.everybody done their bit with me from livingston to motherwell to silverburn where i had a very good surgeon who guided me through the whole thing.its been life changing even my golf has come on leaps”

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Posted 12 years ago

“The professional attitude of all the staff has made the experience of Laser eye surgery a good one. from the moment I attended my first consultation and throughout after care. I cannot recomend Optical Express enough. Laser eye surgery has changed my life for the better considerably.”

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Posted 12 years ago

“i couldnt be happier that i had laser eye done, just wished i did it years ago, and would recomend it to anyone.”

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Posted 12 years ago

“I was very impressed that my sight was quite sharp even on the same evening after surgery, although the eye was a bit sore. The sight improved further in the next 2 to 3 days, and the soreness was mostly gone by the day following surgery. The improvement in quality of life, in terms of self confidence and freedom from dependence on contact lenses or glasses really has been life changing. I should have had the procedure years ago, and would definitely recommend it from my own experience. The staff at Optical Express were very supportive and helpful at each step and throughout the aftercare period. Many thanks!”

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Posted 12 years ago

“Just a little pain and discomfort just after the surgery, this only lasted for about an hour. Yhen it was great I was able to see clearly for the first time in many years without having to wear glasses. Freedom”

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Posted 12 years ago

“Highly recommend - every step was explained clearly and all staff made me feel so at ease.”

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Posted 12 years ago

“I had been wearing glasses for over 9 years before I had the surgery done and feel the procedure was worth every penny. The operation was quick and the staff were very helpful in answering any questions I had.”

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Posted 12 years ago

“My 2 year old daughter was grabbing my glasses and twisting them to almost destruction. I dont have to worry about having to buy a fresh pair of glasses anymore.”

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Posted 12 years ago

“since having the laser eye surgery, its been great can see more clearly now. only thing that i would say i wasnot told was the discomfort after one to two days post eye surgery. but overall great pleased that i took the chance. thanks”

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Posted 12 years ago

“DUE TO CIRCUMSTANCES I HAVE VISITED OXFORD FOR CONSULTATION AND SURGERY THEN UNFORTUNATELY I HAD TO GO TO BIRMINGHAM FOR A FLAP LIFT AND RE-CLEAN DUE TO INFLAMATION, THEN MILTON KEYNES FOR THE 1 MONTH FOLLOW UP DUE TO OXFORD RE-SITEING BUT I HAVE TO SAY THAT EVERY LOCATION HAS BEEN OUTSTANDING IN CARE AND POLITENESS AND ALSO TO THE DEGREE OF HELP AND INFORMATION. THE WHOLE EXPERIENCE HAS BEEN A HAPPY ONE”

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Posted 12 years ago

“I have extremely pleased with the outcome of my laser eye treatement. I would definitely recomend it to my friends and have done! I could not have wished for better eyesight. Thank you!”

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Posted 12 years ago

“The whole experience has been very pleasant and I am more than satisfied with the results. The care and attention I have received has been exemplary and I am really pleased with my current vision and have gone from wearing glasses all day every day to not wearing glasses at all ever. Fantastic. The only downside has been night driving but I still drive home every evening and am adjusting ok and it is still early days.”

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Posted 12 years ago

“Very satisfied with the outcome. Great to be able to see the time when I wake up in the morning! Woud definitely reccommend to a friend.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews