Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was hesitant at first and slightly worried about the procedure. But all the staff made me feel comfortable and at ease while also answering any questions i had fully and expertly. I am able to see better than i ever have, and i noticed a huge difference as soon as i had it done within a matter of 10 mins. My wee boy thinks i have bionic eyes which is pretty true, to be honest as my eyes have never been able to see so great. Playing football is hugely better as im not constantly worried about my contact lenses falling out or my vision blurring with the lense moving all the time. Fantastic job has been done in keeping me feeling like an individual and every member of staff is positive and friendly before and after my treatment.”

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Posted 12 years ago

“I cannot fault anyone involved with this exerience. Everything and everyone, from the surgeon and aftercare has been excellent. I should have taken the plunge and done this years ago! Thank you for all you have done.”

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Posted 12 years ago

“from the start all staff were very good. the treatment itself was fine not uncomfortable atall the after care is second to none all included in the package perfect”

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Posted 12 years ago

“I was always scared to do laser eye surgery as I had heard negative reviews from the internet. However, after my initial consultation I found out all the information I needed and spoke to a few people that had it done. I decided to go for the surgery. BEST DECISION I have made in years!”

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Posted 12 years ago

“Having laser eye surgery is the best thing I've ever done and I wish I'd had it done years ago. I am recommending it to everyone and as soon as we can afford it my husband will have his eyes lasered too. It really is brilliant, much much better than I could ever have imagined. The service and care at Optical Express Cardiff has been excellent.”

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Posted 12 years ago

“I had worn glasses for the best part of 20 years. As I have become more active I found wearing glasses increasingly inconvenient. Laser eye surgery has been fantastic. I was apprehensive but for the small amount of discomfort for a short time it was just a fantastic transofrmation as I now have better than 20:20 vision!”

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Posted 12 years ago

“Staff very friendly and easy to deal with. Made me feel at ease at all times. Also answered every question I had and took the time to explain everything in detail. Very happy”

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Posted 12 years ago

“I had the procedure done and could see clearly the same evening. 3 Months on, and I have 20/10 vision, which means that I can see from 20 feet what the average person has to go to 10 feet to see. Can there be a better review than that?”

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Posted 12 years ago

“Fantastic service was able to see better 2 hours after the op and the opticians have always been extreamly infromative and friendly.”

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Posted 12 years ago

“Short, painfree procedure. Should have done it years ago. Excellent service from start to finish. Thank you Optical Express”

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Posted 12 years ago

“delighted i got it done”

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Posted 12 years ago

“It's amazing being able to see day to day things and not having to put those awkward contact lenses in each day. Lovin It!”

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Posted 12 years ago

“Luvin being able to see better”

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Posted 12 years ago

“i'M VERY HAPPY WITH MY LIFE NOW.”

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Posted 12 years ago

“I am very pleased with my surgery and wished that I had done it sooner. I think the staff are really helpful and caring and would recommend it to others. Thank you”

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Posted 12 years ago

“What a fantastic exprience I would do this all over again if I had to I just wished now I did this sooner, My life has changed so much all for the better.”

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Posted 12 years ago

“Very satisfied with the care i have received, staff very polite and helpful, day of surgery went better than expected and even happier with the results. Experience no discomfort, overall extremely happy, would definitely recommended the procedure to friends and family.”

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Posted 12 years ago

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Posted 12 years ago

“From my own personal experience with having laser surgery, the sight improvement has been great. I havent experienced any side reaction at all. The sight is as good as it has even been. It reinforces the theory that with right business and people, technology can better people's lives.”

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Posted 12 years ago

“this was most definitely teh best thing i have ever done. i can see clearly, dont have to worry about glasses or contact lenses. travel is brilliant as i never have to worry i forgot some contact lense solution or anything of the sort. i love that i can wake up, and just go on without anything extra needed to be able to see. i usually had trouble first thing in the morning finding my glasses if i forgot where i put the the previous night, that is over! i would do it again in a heartbeat!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews