Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were always helpful and put me at ease before during and after surgery. The service and aftercare has been exceptional.”

Helpful Report

Posted 12 years ago

“I initially had laser surgery in both eyes in 2008, but unfortunately after 2 years my right eye had deteriorated slightly. Following getting back in touch with optical express they confirmed I may be able to have an enhancement free of charge. I was seen very quickly and they booked me in for the enhancement at my convenients. I am very happy with the service from the staff and the outcome of my the enhancement surgery.”

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Posted 12 years ago

“Working as a gardener in Scotland would be extremely annoying if I still had the glasses, for obvious reason - rain!!! Now I don't mind the rain at all and working outdoors is a joy. The same applies to my other hobbies - hill walking, cycling and even just waking up in the morning and seeing everything clearly - it is great! Thank you!”

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Posted 12 years ago

“I had thought of the procedure for a few years, and it was definately worth it. Sports activities have been much improved, and so has the general quality of life.”

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Posted 12 years ago

“My experienece was very good . i wouild reccomend optical express to anyone who was thinkinking about surgery and the staff are lovely”

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Posted 12 years ago

“Wish I'd done it years ago, my eyesight is amazing. Staff at rhe centres are helpful and professional and I'd be happy to reccommend Optical Express to anyone considering laser eye surgery.”

Helpful Report

Posted 12 years ago

“very happy with overall experience. Jonathan Carr my surgeon was very good and put me completely at ease before and during the procedure. it was a remarkably speedy and effecient procedure. the staff in the stores at the post checks have also been very helpful.”

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Posted 12 years ago

“The customer care that I have received during the whole experience of having my eyes lasered has been second to none. When I felt a little apprehensive the assurance was phenominal!”

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Posted 12 years ago

“easy process, everything explained simply and good customer service”

Helpful Report

Posted 12 years ago

“From the initial time I came into the store to enquire about laser surgery to one month since having surgery, I have been treated professionally and with complete courtesy. All the staff have been fantastic and the results have been brilliant!”

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Posted 12 years ago

“My experience with optical express was extremely satisfying. I am very happy with my vision and I would recommend it to anyone.”

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Posted 13 years ago

“Very happy with the experience.”

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Posted 13 years ago

“i found the experince great ,eye sight is now prefect ,i would do it again .i have also recommed it to my family members which will be looking in to it soon .the staff are great and very friendly [dave] from dundrum ,i am very greatfull for all the aftercare help .”

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Posted 13 years ago

“Absolutely life changing. I would strongly recommend this for anyone currently wearing glasses or contact lenses. Definitely money well spent!”

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Posted 13 years ago

“Extremely satisfied with the professional service of Optical Express with their Lazer eye surgery and aftercare.”

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Posted 13 years ago

“Needed contacts, more a pain in the a**e than anything else, got the treatment and I am over the moon. No pain getting the procedure, and the results are top class. Very happy with the outcome. Should have done it years ago.”

Helpful Report

Posted 13 years ago

“I was a little optimistic about having the treatment as I am not too keen on anything to do with eyes but during the treatment I was made to feel extremely comfortable and the aftercare has been fantastic, there was always someone on hand to answer my questions and I would definatley recommend this treatment to anyone thinking about having it, thank you Optical Express :-)”

Helpful Report

Posted 13 years ago

“When I arrived at the optometrists for my laser eye surgery I was not worried, as the procedure had been explained to me and was only going to take 10 minutes. I am glad it not take long as it felt a little unnerving during the treatment, only beacuse the surgeon is touching your eyes and it is a little uncomfortable due to the pressure that is felt. However it is over so quickly and so worth it. After my surgery my eyes felt fine but my vision was milky, when I got home my eyes felt gritty and uncomfortable and sensitive to light, but I knew this was normal and just went to sleep for a few hours. After which my eyes felt much better and I could watch tv. I could not tell how clear my vision really was until a few days later when they started to heal. I had some problems with dryness on the pupil which made my vision look a little cloudy in my left eye but Joel gave me drops to fix this and within a few days of using it my vision was much clearer. It was only after my week-after eye test that I really knew my vision was better as it turned out it was better than 20/20. I am now very happy with my vision, my eyes are still a tiny bit dry but I had this problem previous to treatment and the eye drops I will fix and prevent this. Overall I am very happy with the whole experience and the staff were all great. Recommended highly!”

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Posted 13 years ago

“would recommend in the blink of an eye”

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Posted 13 years ago

“very satisfied all the staff are very kind and helpful. Not as expensive as i thought but can you put a price on your eyesight thankyou to all of you.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews