Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied. Vision is brilliant. Staff extremely polite”

Helpful Report

Posted 12 years ago

“The experience from the beginning was outstanding, from the first day of test to the surgery and beyond, with all of the post-op follow up appointments and the staff commitment. I would and have recommended the service to friends and family.”

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Posted 12 years ago

“After wearing contact lenses for 40 yrs I started reacting badly to the solutions ending up at the eye hospital and unable to wear my lenses for months. It was that that decided me to look into the laser treatment. The staff couldnt have been more helpful and caring. I was amazed at how quick and easy the procedure was and at how rapidly my eyes healed. It is lovely not needing to worry about glasses or lenses any more and to be able to participate in water sports being able to see!”

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Posted 12 years ago

“I had surgery to correct my short sightedness. And I have to say that it was long overdue, what a great result. My vision is better than 20/20 even at my 3 month appointment and I've had no problems, no discomfort, no dry eyes and no regrets. I went for the best treatment and therefore the most expensive but its worth every penny when you consider it will last a lifetime. I'm now telling all my friends with glasses to go for treatment.”

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Posted 12 years ago

“life changing and should have got it sooner”

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Posted 12 years ago

“my experience has been excellent. The initial 2 weeks post surgery i had varying degrees of discomfort but since then I have had no discomfort and my vision is excellent.”

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Posted 12 years ago

“Very happy with the surgery and post treatment care. Perfect vision 3 months after surgery.”

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Posted 12 years ago

“Having Laser eye surgery was the best thing I have ever done as no more fiddling around with glasses/contacts daily. It has also increased my confidence massively. So glad I did it. The service I have had from everyone at Optical Express has been exceptional!”

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Posted 12 years ago

“this has been the best thing i've ever done. i can't quite believe how much this has changed my day to day life. it's winter and being able to see in the rain without having to worry about glasses steaming up is fantasic. can't wait for summer to be able to wear sunglasses!!”

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Posted 12 years ago

“Words cannot explain how happy I am with the results and help from optical express. They've been great! and the results were awesome! Its one of the best things i've ever done, and if people can get it done, they should, and with this company.”

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Posted 12 years ago

“Laser eye surgery has given me a new lease on life.”

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Posted 12 years ago

“.”

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Posted 12 years ago

“Apprehensive to start but nothing to worry about. treatment quick and recovery was really good. Very good, staff put me at ease, treatment was painless, a little uncomfortable for the first few days, but with the drops i had to use not unbarelable.”

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Posted 12 years ago

“I am very happy with the results from having the surgery as its made a big difference in my working life.”

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Posted 12 years ago

“One word brill !!!!!!”

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Posted 12 years ago

“Can't believe how good the surgery was, painless and quick. Have told all my friends and family about it. Completely changed my life!!”

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Posted 12 years ago

“a great experience overall, staff couldnt have been more helpful in Newbridge,i was very nrevous on the day,but staff were very reassuring and calming for me,was very glad when it was all over and found first 1-2 days was very light sensitive but no pain just discomfort, sight improved dramatically since then, my sight is so much clearer than when wearing contact lenses,really happy with the result, would recommend anyone to go ahead with it,thanks to my surgeon and nursing staff and reception staff,they are very professional and pleasant,God bless you all”

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Posted 12 years ago

“I decided to do the operation after 20 years of procrasternation, irrated eyes , lost lenses and broken glasses. I can now see when I wake up in the morning and now notice things that I never noticed before. I have 20 20 vision , it's good !!!”

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Posted 12 years ago

“Am now rapidly approaching my second anniversary of having laser eye surgery with Optical Express. One of the best decisions I have made. At my 18 month check, quite amazingly, my eyesight was still improving slightly. No more lenses or fiddly solutions to work with, no more having to remember to take lenses after a night out. I still wake up amazed that "I can see" without having to reach for glasses in order to see the alarm clock and hit the snooze button. Very happy indeed!! Thanks Optical Express!!!!”

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Posted 12 years ago

“i am very happy with the surgery. Thank you very much”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews