Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not do this. Service is atrocious. They take thousands from elderly people who are sold the dream and then leave them at the curb. My nan Booked and paid £7500 back in September. After 2 cancelled surgeries and a lifetime worth of calls trying to chase information, it’s been booked for end of November! Promised a £200 refund for the messing around with a 10 day timescale.. that was about 4 weeks ago. Still nothing. Called today to chase and apparently “retentions” don’t work weekends and I can’t speak to anyone until Monday. ABSOLUTE JOKE! Nan turns 70 next year and you’re more than happy to take her savings but nothing else! Cowboys at best!”

Helpful Report

Posted 5 years ago

“As annual visitors my husband & I are able to easily book consecutive appointments, directly with the Connswater store. All aspects of or eye examinations were explained thoroughly. Glasses ready to collect in 5 days, even with 2 of these days being aweekend! Unfortunately the 2nd pair I chose turned out to be unsuitable. After a review appointment, a replacement pair were chosen and immediately sent off for lenses. (This was my first time choosing glasses). It is always a pleasure to come in for our eye examinations!”

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Posted 5 years ago

“Wanted to pay by credit card and gave those details yet payment went through PayPal.”

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Posted 5 years ago

“The friendly staff at Truro and Exeter made my journey in to having replacement lens easy...Any one thinking of having this procedure please contact the Truro branch and they will explain everything thoroughly..I am so pleased with my sight now it has changed my life for the better...No glasses or messing with lenses. A big Thankyou to all the staff at Optical express in Truro and Exeter”

Helpful Report

Posted 5 years ago

“I'll admit that this review is tainted by the fact I needed my purchase asap. If you need delivery fast don't order from here. Special delivery doesn't mean fast dispatch. I ordered on a Wednesday and the delivery was made a week later on a Thursday. I couldn't find any contact info on the order confirmation email so couldn't chase it up. The plus side is the price I had to order from somewhere else which gave me a next day option, something Optical express should consider for their contact lenses”

Helpful Report

Posted 5 years ago

“As I am not allowed to put 0 star rating, 1 will have to do! My mum went to OE in Cameron Toll, Edinburgh. Got 2 pairs of glasses and paid the rip off sum of £512. She got them home, realised couldnt see properly through them and phoned, she was told to go for another eye test as she vouldnt have a refund. Went back in, girl adjusted them and said to mum 'because of the wear and tear at the back of her eyes she wouldnt see clearly anyway'. No eye test, just a statement like that. My mum is elderly, i dont live near her and i am hopping absolutely fuming by OE attitude. Total rip off, to do that to an elderly woman. Mum has also told me eye test not conducted properly as she is a little hard of hearing and when she questioned it she was told it didnt matter! Avoid at all costs!!”

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Posted 5 years ago

“ONCE AGAIN CAN,T PRAISE STAFF AT AYR BRANCH ENOUGH. GENUINE CARING PEOPLE, SO HELPFUL, AND GIVE GOOD ADVICE. THANKYOU RYAN, REALLY NICE GUY. WOULDNT GO ANYWHERE ELSE .”

Helpful Report

Posted 5 years ago

“Friendly approach very satisfied with Will who served us, eye test was excellent and when glasses arrived Jill served us again friendly helpful approach.”

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Posted 5 years ago

“I went into the Derby intu shop with broken glasses for an 88 year old neighbour. A small screw was required to fix the frame/arm. The staff were very helpful and Ross in particular could not be faulted for his care and attention. The glasses were repaired in no time at no cost to me. A big thankyou and I won't hesitate to use the shop again for future eye tests.. Give him a hug from me..”

Helpful Report

Posted 5 years ago

“It’s now one year on and I am so pleased that I had lens replacement treatment. I’m not vain but keep taking glasses in and out off my bag or pocket was a pain.The treatment from start to finish was excellent my sight is fantastic.Thank you to all the staff at Westfield and crawley.”

Helpful Report

Posted 5 years ago

“Excellent courteous service and Liam could not have been more helpful, patiently explaining all the ins and outs of having new glasses and lenses. We are extremely happy returning customers and highly recommend everyone to choose Optical Express in crawley”

Helpful Report

Posted 5 years ago

“Customer service was outstanding at MerryHill, Nr Dudley. I saw Gill today, who kindly supported me with decisions on having lenses fitted into an used designer frames. I also collected two new pairs of glasses which I’m thrilled to bits with. Thank you to the team at MerryHill Gill, Lauren and the gentlemen who served me initially. Keep up the outstanding customer services”

Helpful Report

Posted 5 years ago

“Superb treatment from Karen wan”

Helpful Report

Posted 5 years ago

“Brandon at Bluewater was exceptional. Professional and friendly service. Went out of his way to advise and support. Fully recommend asking for his service when visiting this store. He is a credit to Optical Express”

Helpful Report

Posted 5 years ago

“Optical Express in Crawley pulled out all the stops at short notice to supply me with replacement contact lenses . Many thanks indeed to Alex . Without the lenses my summer hols would have been put on hold.”

Helpful Report

Posted 5 years ago

“Lens replacement was the best thing I’ve ever done. 6 years later I still have amazing vision.”

Helpful Report

Posted 5 years ago

“Great customer service by Suzanne in the Rutherglen branch. Very happy with my glasses”

Helpful Report

Posted 5 years ago

“Cost Bi focals 330 euros Doctor 75euros Meds 85 euros Second optican 360 euros. I was informed by your staff after an eye test that I needed bi focals for driving, reading and distance. One week later I got them and put them on. Within seconds, I was dizzy and unsteady. I tried on the second pair and had to grab the counter to steady myself and then needed to sit down. I was told that I had to get used to them but they took the second pair back to check them. So home alone on Sat at 2pm , I had my first fall and lay on the ground for a period of time. I returned back to the kitchen and sat at the table. Suddenly the table went downwards to the right and as I tried to grab it my body fell into the table and I went back down onto the floor. You see the table wasn't moving at all. So now I have a lung infection from knocking my ribs of the table. Im back with the doctor on Friday. Another 50 euro...Thanks.”

Helpful Report

Posted 6 years ago

“I’ve recently had a problem with my right eye and my optician Ung, Suzanne & Mel have all been very supportive & helpful. Ensuring I got my contact lenses quickly and followed everything up for me. Everyone’s patience and understanding has been first class. All three colleagues are a credit to the company.”

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Posted 6 years ago

“Wow I had my first contact with Gillian in NORWICH and she put me at my ease explaining the operation as I had to have both eyes done, I could not see out of my right eye at this time, then I met Sinead also there who put me through some tests to see what I needed, from there I went to Chelmsford one week later to meet the surgeon Dc Mani, I was again made welcome and everthing explained, just under 3 weeks later I had one eye done and the other next day, what an amazing experience I nearly fell asleep during both operations, was comfortable and all the staff put me at my ease the whole way through, I would recommend OPTICAL EXPRESS to anyone and everyone I am meeting as I travel a lot I tell them how good they are, Having seen Sinead again for a check up she is lovely,So if you are thinking about having any surgery go to them THEY ARE THE BEST.”

Helpful Report

Posted 6 years ago

Optical Express is rated 4.7 based on 4,217 reviews