Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,201 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,201 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service by Suzanne in the Rutherglen branch. Very happy with my glasses”

Helpful Report

Posted 4 years ago

“Cost Bi focals 330 euros Doctor 75euros Meds 85 euros Second optican 360 euros. I was informed by your staff after an eye test that I needed bi focals for driving, reading and distance. One week later I got them and put them on. Within seconds, I was dizzy and unsteady. I tried on the second pair and had to grab the counter to steady myself and then needed to sit down. I was told that I had to get used to them but they took the second pair back to check them. So home alone on Sat at 2pm , I had my first fall and lay on the ground for a period of time. I returned back to the kitchen and sat at the table. Suddenly the table went downwards to the right and as I tried to grab it my body fell into the table and I went back down onto the floor. You see the table wasn't moving at all. So now I have a lung infection from knocking my ribs of the table. Im back with the doctor on Friday. Another 50 euro...Thanks.”

Helpful Report

Posted 4 years ago

“I’ve recently had a problem with my right eye and my optician Ung, Suzanne & Mel have all been very supportive & helpful. Ensuring I got my contact lenses quickly and followed everything up for me. Everyone’s patience and understanding has been first class. All three colleagues are a credit to the company.”

Helpful Report

Posted 4 years ago

“Wow I had my first contact with Gillian in NORWICH and she put me at my ease explaining the operation as I had to have both eyes done, I could not see out of my right eye at this time, then I met Sinead also there who put me through some tests to see what I needed, from there I went to Chelmsford one week later to meet the surgeon Dc Mani, I was again made welcome and everthing explained, just under 3 weeks later I had one eye done and the other next day, what an amazing experience I nearly fell asleep during both operations, was comfortable and all the staff put me at my ease the whole way through, I would recommend OPTICAL EXPRESS to anyone and everyone I am meeting as I travel a lot I tell them how good they are, Having seen Sinead again for a check up she is lovely,So if you are thinking about having any surgery go to them THEY ARE THE BEST.”

Helpful Report

Posted 4 years ago

“I will not use again.I booked an appointment over their contact centre - 0800 023 2020 and was granted an appointment on 20th June 2019 at Bath clinic (only open on a Thursday). Appeared at the appointed time and they had no record of my booking. wasted an hour of my life getting to and from the appointment - rang their customer care and reported this. More prolific apologies and advised a manager would call me back on that day or the next. Heard nothing! Rang again and put through to a manager who could explain the lack of booking. Last time I used them it took forever to get my glasses from them! Very good clinician but absolutely appalling systems and follow up. Avoid!”

Helpful Report

Posted 4 years ago

“I would like to thank Irene in the Dumbarton shop for the help she gave me she went out of her way to help”

Helpful Report

Posted 4 years ago

“Did not inform me of issues with night vision despite me saying my night vision was essential as I needed it for my job. Fobbed off by saying my brain just needs to adjust to the new lenses, 2 years later and I am now going to lose my job because of this money grabbing company. They don't care about you or your eyesight. Check this site out before you make any decisions to get any eye surgery as these companies do not tell you the full truth. https://www.opticalexpressruinedmylife.co.uk”

Helpful Report

Posted 4 years ago

“Went to Optical Express Bluewater on the 10th June for my yearly eye test. Needed new reading glasses and the Assistant Angel was so very helpful and attentive with a lovely sense of humour. Could not fault her customer service skills.”

Helpful Report

Posted 4 years ago

“After surgery, ended up with different vision in each eye. Aftercare is poor and the sales team are too pushy to sell your surgery. Repeatedly had to wait 45 minutes for booked appointments due delays. No apologies. Have been given wrong appointment times too. And very hard to actually book an appointment due to low availability Customer services team are friendly and helpful but the store teams are useless. I'm switching to another provider to correct my vision.”

Helpful Report

Posted 4 years ago

“I had my eyes tested at the Paisley Centre. The staff were very helpful. I have a narrow face and the staff, especially Lisa, pulled the stops out to get me frames that suit me and fit me perfectly. Not cheap, but love them. I am having Polaroid lenses put into my existing Tiffany sun glasses frame as I like them and didn't want to replace them. I haven't got my glasses yet but, so far, I am very happy with the service I received.”

Helpful Report

Posted 4 years ago

“I woke up with a stabbing pain in my eye last week very painful, I called optical express at 9am and they told me to come straight in the staff and the optician were great, very pleasant and helpful. gave me antibiotic drops, it really helped within a few hours felt so much better, they saw me again the next day just to check everything as ok and again 4 days later. Fab 5 star rating”

Helpful Report

Posted 4 years ago

“Both my wife and I had lens replacement surgery. We were assured that we would no longer need classes. We were lied to. We both still need to wear glasses, my wife for distance and near work. Myself for reading. I would not recommend lens replacement surgery at all. A waste of money, we are very disappointed.”

Helpful Report

Posted 4 years ago

“Both my wife and I had lens replacements .poor aftercare service.We both still need to wear glasses after being assured we would have good near and distant sight. A waste of money, would not recommend this surgery.”

Helpful Report

Posted 4 years ago

“I chose optical express as I need contact lenses quickly and expected to get some quickly hence the name EXPRESS! I ordered contact lenses but discovered that the order wouldn’t be dispatched until 7-10 working days. Having cancelled the order I was then told that a refund would take up to 28 days! Shocking customer service!”

Helpful Report

Posted 4 years ago

“Avoid! asked the company a simple question and they could not give me a transparent reply, after asking 5x to give me details on how long i would expect to get good vision on average they got rude, deleted my post on facebook and blocked me! clearly a rouge back street medial company!”

Helpful Report

Posted 5 years ago

“I decided for lens replacement as I was suitable for it. From the start Optical Express gave me wrong information and I felt quite pressured to make a down payment for the surgery. They even tried to make me pay a deposit whilst I had drops in my eyes that made my vision so blur. I couldn't see, let alone signing for something where I had to pay an amount of money! There were various issues before the operation and against my better judgement, i decided to go ahead as I would have otherwise lost my deposit. I was left confused after my surgery and given so many different expectations by different opticians, that 3 weeks after my surgery, i am unsure what I am supposed to feel. I still have constant migraine, blur vision, I am in constant pain - Is this normal? I was asked to make an appt to see a surgeon again and perhaps I would get some reassurance but when I arrived to my appointment, they had no recollection to this appt!. Even though I have a card - Fair enough I didn't take it with me - They made me feel I was in the wrong and I was lying about this appointment. They did nothing to make me feel better and on the contrary I felt somehow blamed like everything was my fault..... I had to leave without seeing anyone and I now feel very frustrated they do not card for their customers. Otherwise, they would not be treating them like second class citizens! I have felt let down so much by Optical Express that I am trying to find a way of getting after care from a different company. One that may try to help. I would urge anyone not to go through this surgery with Optical Express and to find a more respectable company that may care for you instead of only thinking about the amount of money they can get out of you”

Helpful Report

Posted 5 years ago

“My husband and I have both attended the Motherwell store in the last two weeks and every time the staff have been excellent. Very friendly and helpful.My husband had to have glasses and the girls were very helpful in assisting him choosing the frames .Jade especially helpful in the process . The lady who tested my eyes today was very nice and made me feel at ease”

Helpful Report

Posted 5 years ago

“i was in the forge branch for an eye test and couldn't fault the service I received rom Cheryl she was very attentive and answered all my professional manner questions in a very”

Helpful Report

Posted 5 years ago

“Went into the Livingston store to have my eyes tested and had a recently new member of staff, Colette she was Lovely, very polite and advised me on which glasses to go for.”

Helpful Report

Posted 5 years ago

“I have been going to the crawley branch of optical express for a few years now and my experiences there have always been good Maria is happy to answer questions whilst examining my eyes and her kind personality helps me to relax. Then Liam takes over to help me choose frames for my glasses. He always explains everything clearly and his knowledgeable advice is much appreciated. Many thanks for all you do. Mrs Zella Saxby”

Helpful Report

Posted 5 years ago

Optical Express is rated 4.7 based on 4,201 reviews